This document discusses the nature and causes of organizational conflict, as well as strategies for managing conflict. It defines functional and dysfunctional conflict, and examines the importance of emotional intelligence and conflict management skills for managers. Various forms of intra- and interpersonal conflict are described. Effective conflict management involves understanding power dynamics, defense mechanisms, and using cooperative problem-solving approaches like integrating interests rather than competing. Creating a conflict-positive culture values diversity and empowerment.
The document summarizes information about conflict management presented in an organizational behavior presentation. It discusses the causes, advantages, and disadvantages of conflicts, as well as types of conflicts, the conflict process, levels of conflicts, and steps to manage conflicts. Key points covered include the five stages of the conflict process, the five conflict handling intentions, and five steps identified to manage conflicts positively which are anticipate, prevent, identify, manage, and resolve.
Conflict is inevitable in workplaces where people have different perspectives and values. There are various stages of conflict from latent to open conflict. Conflict management involves skills like conflict resolution, self-awareness, and communication to de-escalate conflicts. Common causes of workplace conflicts include poor communication, insufficient resources, personality clashes, and leadership problems. Managing conflicts effectively requires addressing issues, building relationships, training, and procedures.
The document discusses conflict from several perspectives:
1) It defines conflict as a struggle between opposing parties and views on an issue. It also defines conflict management.
2) It examines different views on conflict, from traditional views that see it as entirely harmful, to modern views that see some conflict as constructive when resolved productively.
3) It outlines a five-stage model of conflict: potential issues, perception and emotions, intentions, behaviors, and outcomes. It also discusses levels of conflict from individual to organizational.
4) It analyzes causes of conflict including communication issues, competing goals, and interpersonal tensions, as well as styles for managing conflict such as competing, collaborating, and comprom
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
This document discusses conflict management. It defines conflict as a disagreement that arises from differing ideas, perspectives, priorities, beliefs, values or goals. Conflict is an inevitable part of personal and professional life. The document outlines sources of conflict within organizations, such as scarce resources, incompatible goals or overlapping authority. It also describes two types of conflict: functional conflict which progresses goals, and dysfunctional conflict which hinders progress. Effective conflict management identifies conflict and handles it constructively. Methods discussed include competing, avoiding, accommodating, collaborating and compromising. The document provides tips for positive conflict management including listening, acknowledging feelings, focusing on problems, and adapting one's style to different situations.
Understanding Conflict Styles - using the Thomas Kilmann Conflict Model ktpworks
A recent presentation on Conflict Management given by Eleanor Yearwood of Key Talent Partners. The presentation reflects on the use of the Thoman Kilmann Conflict Model to help people be more aware of their - and others' - style of conflict handling, and how better awareness might help us adapt our style in order to have more influence. Adapting our style may also make us more effective negotiators, enhance interpersonal group dynamics and is applicable at every level of an organisation. The model also promotes the idea that different strategies work better in different situations, and by being more aware of our 'default' approach, we can learn to choose the most appropriate approach to give us the results we want in a particular context.
This presentation discusses conflict management and negotiation. It defines conflict and outlines various types. It explores traditional, human relations, and integrationist views of conflict. The presentation also distinguishes between task, relationship, and process conflict. It describes the conflict process and five conflict-handling intentions. Additionally, it contrasts distributive and integrative bargaining and identifies five steps in the negotiating process. Finally, the presentation provides tips for managing workplace conflict.
This document provides information on conflict management and resolution. It discusses:
- The objectives of understanding conflict, improving communication skills, and enhancing productivity through effective conflict management.
- Definitions of conflict and assumptions people have about it.
- Types of conflict including inner, interpersonal, and group conflict with various roots.
- Strategies for dealing with conflict including lose-lose, win-lose, and win-win approaches.
- Tools and techniques for resolving conflict such as active listening, paraphrasing, asking powerful questions, setting norms, and making interventions.
The document summarizes information about conflict management presented in an organizational behavior presentation. It discusses the causes, advantages, and disadvantages of conflicts, as well as types of conflicts, the conflict process, levels of conflicts, and steps to manage conflicts. Key points covered include the five stages of the conflict process, the five conflict handling intentions, and five steps identified to manage conflicts positively which are anticipate, prevent, identify, manage, and resolve.
Conflict is inevitable in workplaces where people have different perspectives and values. There are various stages of conflict from latent to open conflict. Conflict management involves skills like conflict resolution, self-awareness, and communication to de-escalate conflicts. Common causes of workplace conflicts include poor communication, insufficient resources, personality clashes, and leadership problems. Managing conflicts effectively requires addressing issues, building relationships, training, and procedures.
The document discusses conflict from several perspectives:
1) It defines conflict as a struggle between opposing parties and views on an issue. It also defines conflict management.
2) It examines different views on conflict, from traditional views that see it as entirely harmful, to modern views that see some conflict as constructive when resolved productively.
3) It outlines a five-stage model of conflict: potential issues, perception and emotions, intentions, behaviors, and outcomes. It also discusses levels of conflict from individual to organizational.
4) It analyzes causes of conflict including communication issues, competing goals, and interpersonal tensions, as well as styles for managing conflict such as competing, collaborating, and comprom
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
This document discusses conflict management. It defines conflict as a disagreement that arises from differing ideas, perspectives, priorities, beliefs, values or goals. Conflict is an inevitable part of personal and professional life. The document outlines sources of conflict within organizations, such as scarce resources, incompatible goals or overlapping authority. It also describes two types of conflict: functional conflict which progresses goals, and dysfunctional conflict which hinders progress. Effective conflict management identifies conflict and handles it constructively. Methods discussed include competing, avoiding, accommodating, collaborating and compromising. The document provides tips for positive conflict management including listening, acknowledging feelings, focusing on problems, and adapting one's style to different situations.
Understanding Conflict Styles - using the Thomas Kilmann Conflict Model ktpworks
A recent presentation on Conflict Management given by Eleanor Yearwood of Key Talent Partners. The presentation reflects on the use of the Thoman Kilmann Conflict Model to help people be more aware of their - and others' - style of conflict handling, and how better awareness might help us adapt our style in order to have more influence. Adapting our style may also make us more effective negotiators, enhance interpersonal group dynamics and is applicable at every level of an organisation. The model also promotes the idea that different strategies work better in different situations, and by being more aware of our 'default' approach, we can learn to choose the most appropriate approach to give us the results we want in a particular context.
This presentation discusses conflict management and negotiation. It defines conflict and outlines various types. It explores traditional, human relations, and integrationist views of conflict. The presentation also distinguishes between task, relationship, and process conflict. It describes the conflict process and five conflict-handling intentions. Additionally, it contrasts distributive and integrative bargaining and identifies five steps in the negotiating process. Finally, the presentation provides tips for managing workplace conflict.
This document provides information on conflict management and resolution. It discusses:
- The objectives of understanding conflict, improving communication skills, and enhancing productivity through effective conflict management.
- Definitions of conflict and assumptions people have about it.
- Types of conflict including inner, interpersonal, and group conflict with various roots.
- Strategies for dealing with conflict including lose-lose, win-lose, and win-win approaches.
- Tools and techniques for resolving conflict such as active listening, paraphrasing, asking powerful questions, setting norms, and making interventions.
The Communicator: Objectives and CredibilityMiXvideos
The communicator aims to accomplish objectives and maintain credibility with their audience. Objectives should be specific, such as wanting 10 customers to purchase a product that month by describing its top three features. The appropriate style depends on whether the communicator simply informs, persuades, consults, or collaborates with the audience. Tone also matters and should fit the topic, objective, and audience. Credibility refers to how the audience perceives the communicator based on their position, relationships, expertise, image, and values. Techniques can enhance initial and acquired credibility.
This document discusses conflict management. It defines conflict and describes its antecedents, episodes, and aftermath. It discusses forms of conflict including task, process, and relationship conflict. Causes and consequences of conflict are explained. Different conflict management styles like competing, collaborating, compromising, avoiding, and accommodating are outlined. The importance of self-awareness, awareness of team dynamics through stages of group development, and taking appropriate action are emphasized for effective conflict management.
This document outlines a training program on conflict management. It discusses defining conflict, functional and dysfunctional conflict, causes of conflict, and indicators of conflict. It describes optimal levels of conflict and the advantages. Five conflict resolution styles are presented: competing, avoiding, compromising, accommodating, and collaborating. A four-step conflict resolution process is outlined involving identifying issues, developing strategies, applying strategies, and following up. Guidance is provided on dealing with anger and proactively managing conflict.
This presentation discusses approaches for managing interpersonal conflict. It defines conflict and interpersonal conflict as disagreements that interfere with goals. The Thomas Conflict Resolution Approach identifies five styles for resolving conflicts based on assertiveness and cooperation: avoiding, accommodating, compromising, competing, and collaborating. Behavioral styles like director, analyzer, relator, and socializer can also influence conflict handling. When dealing with difficult subordinates or bosses, managers should understand individuals, communicate positively, assess needs, and use techniques like reassigning tasks or modifying behaviors.
The document discusses conceptual models for understanding conflict processes and management. It defines conflict as the opposition of goals between interdependent parties. Conflict occurs at different levels like intergroup and interorganizational. Conflict progresses through phases from latent issues to manifest disputes. Common conflict management styles are competing, collaborating, compromising, avoiding, and accommodating. Effective strategies also involve bargaining, negotiation, and third-party resolution. Personal, rational, and cultural factors influence how individuals approach conflict.
This document discusses conflict management in organizations. It defines organizational conflict as discord that arises between incompatible goals of individuals or groups. Conflict can be caused by limited resources, communication barriers, personality clashes, and differing values and goals. Conflict can have negative effects like stress and reduced productivity, but also positive effects like new ideas and problem solving. Conflicts are classified into types like dysfunctional, functional, and levels like inter-group and interpersonal. Theories of conflict management include Blake and Mouton's grid, Thomas-Kilmann model, and Rahim's dual concern theory. Collaboration is the best method that creates a win-win outcome, while mediation and arbitration involve third parties to facilitate agreement.
This document discusses conflict management and resolution. It defines conflict and discusses its causes and types, including interpersonal, intrapersonal, intragroup, and intergroup conflict. It also covers sources of conflict such as affective, substantive, conflicts of interest, values, and goals. The document outlines methods for resolving conflict, including smoothing, forcing, compromising, and confronting/problem solving. It notes that confronting/problem solving, which requires participation and identifying root causes, is the most effective approach.
This document discusses conflict management and provides information on various perspectives and types of conflict, the conflict process, and techniques for managing conflict. It defines conflict and describes the traditional and interactionist views of conflict. It also outlines the levels of conflict from the individual to organizational levels and discusses the sources and forms of conflict. Further, it explains the five stages of the conflict process and four main techniques for managing conflict - avoidance, accommodation, competition, and compromise.
Organization development (OD) aims to increase an organization's effectiveness, efficiency, and ability to achieve strategic goals through planned, organization-wide change. Key characteristics of OD include comprehensive, long-range change involving workgroups, participation of change agents, and emphasis on organizational culture and action research. Objectives of OD include increasing trust, satisfaction, problem-solving and cooperation among employees. The process of OD involves problem identification, planning change strategies, interventions, and evaluation. Common OD techniques are grid training and sensitivity training. Factors that impact the success of OD interventions include readiness, capability, and culture. Organizational structure determines relationships, roles, and authority to carry out tasks and can take line, staff, functional, divisional
This document provides an overview of conflict and conflict resolution. It defines conflict as a struggle between two or more opposing forces that creates tension requiring resolution. The document discusses different views of conflict, types of conflict, levels of conflict including individual, group and organizational, and positive and negative aspects of conflict. It also outlines the process of conflict from latent to manifest stages. Finally, it explores various strategies for resolving conflicts within and between groups, such as problem solving, organization redesign, superordinate goals, and expanding resources.
The document discusses groups and group dynamics within organizations. It defines what constitutes a group and identifies the key characteristics of groups including frequent interaction among members, shared identity, norms, interests and values. It differentiates between formal and informal groups. It also outlines the typical stages of group development including forming, storming, norming, performing, and adjourning. Additionally, it discusses roles, norms, cohesion, and decision-making techniques used by groups.
Organizational Behavior-Foundations of Group BehaviorChhavi Sharma
The document discusses groups and group behavior. It defines what groups are and different types of groups like formal and informal groups. It also discusses reasons why people form groups, including group synergy and support. The document outlines stages of group development from forming to adjourning. It discusses concepts like norms, conformity, status, and decision making in groups. It provides an example case study of a marketing team project and questions to analyze factors in its poor performance.
Conflict can occur at three levels: individual, interpersonal, and group. At the individual level, intra-individual conflict arises from competing needs, roles, and barriers between drives and goals. Interpersonal conflict stems from personal differences, lack of information, and environmental stress between parties. Analyzing conflicts using the Johari Window model can increase self-awareness and trust. Resolving conflicts may involve competing, collaborating, avoiding, accommodating, or compromising to satisfy interests or concerns of parties in conflict.
The document discusses conflict in business organizations. It defines conflict and explores different views on its role. There are three main types of conflict: task, process, and relationship. Conflict generally progresses through four stages: potential opposition, cognition and personalization, behavior, and outcomes. Several methods for resolving conflict are described, including passive resolution, win-win solutions, structured problem solving, confrontation, choosing a winner, and selecting alternatives. No single approach is best for all situations.
This document discusses the nature and origin of conflict. It defines conflict as an expression of hostility, negative attitudes, aggression, rivalry and misunderstanding. Conflict arises when individuals perceive that another party has negatively affected something they care about. Conflict is a psychological state that occurs when people have to choose between alternative courses of action. The understanding of conflict depends on how it is viewed - as natural, abnormal, or necessary for growth. Conflicts can occur between individuals, groups, and at various levels from interpersonal to international.
This document discusses the key elements of organizational structure, including work specialization, departmentalization, centralization/decentralization, formalization, span of control, and chain of command. It describes common types of each element and how they affect the structure. For example, it explains how narrow spans of control encourage close supervision while wider spans allow more autonomy. The document also discusses factors that determine organizational structure, such as strategy, size, technology, and environmental conditions. Finally, it provides an overview of how structure design influences organizational performance and employee satisfaction.
Are unresolved conflicts affecting team functioning? Would you like to make conflict a source of growth for your team? Would like a road map to get there?
Managing team conflict effectively is the art of fostering trust, resolving conflicts as they arise and facilitating productive communication. Highly functioning teams can debate challenging topics, make tough decisions, and hold each other accountable for results.
This document discusses conflict management in organizations. It notes that 60-80% of difficulties in organizations stem from strained employee relationships, and that replacing an employee can cost 150% of their annual salary. Fortune 500 executives also spend 20% of their time dealing with litigation. The document defines conflict as a process where one party feels their interests are being opposed or negatively affected by another. Common causes of workplace conflict include differing goals, styles, perceptions, pressures, roles, values and policies between employees. Symptoms of unresolved conflict include decreased productivity, absenteeism, costs, morale and poor communication. The document outlines strategies for managing conflict, including forcing, accommodating, avoiding, compromising and collaborating.
Conflict is a natural part of working with others and can produce positive or negative outcomes. To resolve conflicts, managers should avoid simply waiting for issues to resolve themselves or imposing their own solutions without input. More effective strategies include compromise, where all sides give up something, or collaboration, where parties work through issues to find a mutually agreeable solution.
This document discusses conflict and its types and sources. It defines conflict as any incompatible goals, attitudes, or behaviors between two or more parties. Functional conflict is constructive disagreement, while dysfunctional conflict is destructive. Conflict can have positive consequences like new ideas or negative consequences like wasted resources. Sources of conflict include personal factors like personalities and structural factors like goal differences. The document also discusses different types of conflict like interpersonal, intrapersonal, and interrole conflict. Various conflict management strategies are presented like avoiding, accommodating, competing, compromising, and collaborating.
The Communicator: Objectives and CredibilityMiXvideos
The communicator aims to accomplish objectives and maintain credibility with their audience. Objectives should be specific, such as wanting 10 customers to purchase a product that month by describing its top three features. The appropriate style depends on whether the communicator simply informs, persuades, consults, or collaborates with the audience. Tone also matters and should fit the topic, objective, and audience. Credibility refers to how the audience perceives the communicator based on their position, relationships, expertise, image, and values. Techniques can enhance initial and acquired credibility.
This document discusses conflict management. It defines conflict and describes its antecedents, episodes, and aftermath. It discusses forms of conflict including task, process, and relationship conflict. Causes and consequences of conflict are explained. Different conflict management styles like competing, collaborating, compromising, avoiding, and accommodating are outlined. The importance of self-awareness, awareness of team dynamics through stages of group development, and taking appropriate action are emphasized for effective conflict management.
This document outlines a training program on conflict management. It discusses defining conflict, functional and dysfunctional conflict, causes of conflict, and indicators of conflict. It describes optimal levels of conflict and the advantages. Five conflict resolution styles are presented: competing, avoiding, compromising, accommodating, and collaborating. A four-step conflict resolution process is outlined involving identifying issues, developing strategies, applying strategies, and following up. Guidance is provided on dealing with anger and proactively managing conflict.
This presentation discusses approaches for managing interpersonal conflict. It defines conflict and interpersonal conflict as disagreements that interfere with goals. The Thomas Conflict Resolution Approach identifies five styles for resolving conflicts based on assertiveness and cooperation: avoiding, accommodating, compromising, competing, and collaborating. Behavioral styles like director, analyzer, relator, and socializer can also influence conflict handling. When dealing with difficult subordinates or bosses, managers should understand individuals, communicate positively, assess needs, and use techniques like reassigning tasks or modifying behaviors.
The document discusses conceptual models for understanding conflict processes and management. It defines conflict as the opposition of goals between interdependent parties. Conflict occurs at different levels like intergroup and interorganizational. Conflict progresses through phases from latent issues to manifest disputes. Common conflict management styles are competing, collaborating, compromising, avoiding, and accommodating. Effective strategies also involve bargaining, negotiation, and third-party resolution. Personal, rational, and cultural factors influence how individuals approach conflict.
This document discusses conflict management in organizations. It defines organizational conflict as discord that arises between incompatible goals of individuals or groups. Conflict can be caused by limited resources, communication barriers, personality clashes, and differing values and goals. Conflict can have negative effects like stress and reduced productivity, but also positive effects like new ideas and problem solving. Conflicts are classified into types like dysfunctional, functional, and levels like inter-group and interpersonal. Theories of conflict management include Blake and Mouton's grid, Thomas-Kilmann model, and Rahim's dual concern theory. Collaboration is the best method that creates a win-win outcome, while mediation and arbitration involve third parties to facilitate agreement.
This document discusses conflict management and resolution. It defines conflict and discusses its causes and types, including interpersonal, intrapersonal, intragroup, and intergroup conflict. It also covers sources of conflict such as affective, substantive, conflicts of interest, values, and goals. The document outlines methods for resolving conflict, including smoothing, forcing, compromising, and confronting/problem solving. It notes that confronting/problem solving, which requires participation and identifying root causes, is the most effective approach.
This document discusses conflict management and provides information on various perspectives and types of conflict, the conflict process, and techniques for managing conflict. It defines conflict and describes the traditional and interactionist views of conflict. It also outlines the levels of conflict from the individual to organizational levels and discusses the sources and forms of conflict. Further, it explains the five stages of the conflict process and four main techniques for managing conflict - avoidance, accommodation, competition, and compromise.
Organization development (OD) aims to increase an organization's effectiveness, efficiency, and ability to achieve strategic goals through planned, organization-wide change. Key characteristics of OD include comprehensive, long-range change involving workgroups, participation of change agents, and emphasis on organizational culture and action research. Objectives of OD include increasing trust, satisfaction, problem-solving and cooperation among employees. The process of OD involves problem identification, planning change strategies, interventions, and evaluation. Common OD techniques are grid training and sensitivity training. Factors that impact the success of OD interventions include readiness, capability, and culture. Organizational structure determines relationships, roles, and authority to carry out tasks and can take line, staff, functional, divisional
This document provides an overview of conflict and conflict resolution. It defines conflict as a struggle between two or more opposing forces that creates tension requiring resolution. The document discusses different views of conflict, types of conflict, levels of conflict including individual, group and organizational, and positive and negative aspects of conflict. It also outlines the process of conflict from latent to manifest stages. Finally, it explores various strategies for resolving conflicts within and between groups, such as problem solving, organization redesign, superordinate goals, and expanding resources.
The document discusses groups and group dynamics within organizations. It defines what constitutes a group and identifies the key characteristics of groups including frequent interaction among members, shared identity, norms, interests and values. It differentiates between formal and informal groups. It also outlines the typical stages of group development including forming, storming, norming, performing, and adjourning. Additionally, it discusses roles, norms, cohesion, and decision-making techniques used by groups.
Organizational Behavior-Foundations of Group BehaviorChhavi Sharma
The document discusses groups and group behavior. It defines what groups are and different types of groups like formal and informal groups. It also discusses reasons why people form groups, including group synergy and support. The document outlines stages of group development from forming to adjourning. It discusses concepts like norms, conformity, status, and decision making in groups. It provides an example case study of a marketing team project and questions to analyze factors in its poor performance.
Conflict can occur at three levels: individual, interpersonal, and group. At the individual level, intra-individual conflict arises from competing needs, roles, and barriers between drives and goals. Interpersonal conflict stems from personal differences, lack of information, and environmental stress between parties. Analyzing conflicts using the Johari Window model can increase self-awareness and trust. Resolving conflicts may involve competing, collaborating, avoiding, accommodating, or compromising to satisfy interests or concerns of parties in conflict.
The document discusses conflict in business organizations. It defines conflict and explores different views on its role. There are three main types of conflict: task, process, and relationship. Conflict generally progresses through four stages: potential opposition, cognition and personalization, behavior, and outcomes. Several methods for resolving conflict are described, including passive resolution, win-win solutions, structured problem solving, confrontation, choosing a winner, and selecting alternatives. No single approach is best for all situations.
This document discusses the nature and origin of conflict. It defines conflict as an expression of hostility, negative attitudes, aggression, rivalry and misunderstanding. Conflict arises when individuals perceive that another party has negatively affected something they care about. Conflict is a psychological state that occurs when people have to choose between alternative courses of action. The understanding of conflict depends on how it is viewed - as natural, abnormal, or necessary for growth. Conflicts can occur between individuals, groups, and at various levels from interpersonal to international.
This document discusses the key elements of organizational structure, including work specialization, departmentalization, centralization/decentralization, formalization, span of control, and chain of command. It describes common types of each element and how they affect the structure. For example, it explains how narrow spans of control encourage close supervision while wider spans allow more autonomy. The document also discusses factors that determine organizational structure, such as strategy, size, technology, and environmental conditions. Finally, it provides an overview of how structure design influences organizational performance and employee satisfaction.
Are unresolved conflicts affecting team functioning? Would you like to make conflict a source of growth for your team? Would like a road map to get there?
Managing team conflict effectively is the art of fostering trust, resolving conflicts as they arise and facilitating productive communication. Highly functioning teams can debate challenging topics, make tough decisions, and hold each other accountable for results.
This document discusses conflict management in organizations. It notes that 60-80% of difficulties in organizations stem from strained employee relationships, and that replacing an employee can cost 150% of their annual salary. Fortune 500 executives also spend 20% of their time dealing with litigation. The document defines conflict as a process where one party feels their interests are being opposed or negatively affected by another. Common causes of workplace conflict include differing goals, styles, perceptions, pressures, roles, values and policies between employees. Symptoms of unresolved conflict include decreased productivity, absenteeism, costs, morale and poor communication. The document outlines strategies for managing conflict, including forcing, accommodating, avoiding, compromising and collaborating.
Conflict is a natural part of working with others and can produce positive or negative outcomes. To resolve conflicts, managers should avoid simply waiting for issues to resolve themselves or imposing their own solutions without input. More effective strategies include compromise, where all sides give up something, or collaboration, where parties work through issues to find a mutually agreeable solution.
This document discusses conflict and its types and sources. It defines conflict as any incompatible goals, attitudes, or behaviors between two or more parties. Functional conflict is constructive disagreement, while dysfunctional conflict is destructive. Conflict can have positive consequences like new ideas or negative consequences like wasted resources. Sources of conflict include personal factors like personalities and structural factors like goal differences. The document also discusses different types of conflict like interpersonal, intrapersonal, and interrole conflict. Various conflict management strategies are presented like avoiding, accommodating, competing, compromising, and collaborating.
The document discusses conflict, defining it as opposition or incompatible behavior between interdependent parties. It notes that conflict is a natural part of organizational life and can be beneficial if managed properly. The document outlines different levels of conflict, from interpersonal to organizational, and types, such as intra-group and inter-group. It introduces models for handling conflict, including competing, collaborating, compromising, avoiding, and accommodating, noting collaboration leads to win-win solutions. Managing conflict effectively includes addressing its symptoms and using approaches that strengthen relationships.
The document provides information on group behavior and organization structure. It discusses:
1) Models of group development including forming, storming, norming, performing, and adjourning stages.
2) Factors that influence group behavior such as norms, roles, status, and cohesiveness.
3) Types of groups including formal, informal, task, and interest groups.
4) Common organization designs like functional, divisional, and matrix structures. It also discusses the benefits of decentralization versus centralization.
The document discusses functional and dysfunctional conflicts. It defines conflict and outlines different views of conflict, including the traditional, human relations, and interactionist views. It describes the conflict iceberg model and differentiates between functional and dysfunctional conflicts. The document then covers the five stages of the conflict process and various conflict management techniques, such as the five alternative styles for handling conflicts and third-party interventions.
Stress and conflict can arise from various sources including extra-organizational factors, the organization itself, groups within the organization, and individual characteristics. While some stress is normal and can be positive, too much stress over time can lead to burnout. Conflict in organizations is also inevitable and can be functional or dysfunctional. The document outlines various coping strategies for stress and conflict at both the individual and organizational level, as well as describing different views and forms of conflict and its typical processes.
The document discusses various topics related to conflict management. It defines conflict and describes its sources and components. It outlines consequences of conflict, both good and bad. Conflict handling styles like avoiding, compromising, competing, accommodating, and collaborating are presented. The document also discusses responding to grievances, nature of stress, and strategies for managing stress at the organizational and individual level. Managing conflict, addressing grievances, and reducing stress are important for team and project success.
Managing Conflicts in Departments, Cross-Functional Teams, Committees and B...Elijah Ezendu
This document discusses managing conflicts within organizations. It begins by defining conflict management and its aims. It then lists common sources of workplace conflicts and types of conflicts like process-based, relationship-based, and task-based conflicts. The document outlines the various phases of conflict from latent to manifest conflict and aftermath. It discusses strategies for managing conflicts like different styles, improving organizational practices, and roles. Finally, it emphasizes the importance of communication competence in conflict management.
Ob i - foundations of group behavior-workteams-organizational stressShivkumar Menon
Organizational Behavior I as part of the XLRI VIL Syllabus
The areas captured are relevant in today's context at the workplace. The concepts and applications delve on people, organization, structure and how behavior of employees and leaders in organizations bring efficiency and effectivity.
Ob i - foundations of group behavior-workteams-organizational stressShivkumar Menon
Organizational Behavior I as part of the XLRI VIL Syllabus
The areas captured are relevant in today's context at the workplace. The concepts and applications delve on people, organization, structure and how behavior of employees and leaders in organizations bring efficiency and effectivity.
The document outlines concepts related to conflict and negotiation including defining conflict, reviewing views of conflict, contrasting functional and dysfunctional conflict, outlining the conflict process, studying conflict handling orientations, comparing bargaining strategies, and identifying biases that hinder negotiations. It provides learning objectives and details each stage of the conflict process from potential opposition to outcomes. The document also discusses negotiation, bargaining strategies, and issues that can impact the negotiation process.
This document discusses managing project conflict. It defines conflict and identifies sources of conflict such as personality, structural issues, and project schedules and priorities. The document outlines different conflict handling styles including avoiding, compromising, competing, accommodating, and collaborating. It also discusses addressing grievances and managing stress, noting the importance of listening, discussing issues, and planning in conflict resolution. The goal is to develop skills to effectively manage conflicts that inevitably arise during projects.
The document discusses various aspects of group behavior and decision making in organizations. It defines formal and informal groups, and explores reasons why people join groups like security, status, and goal achievement. It examines models of group development including forming, storming, norming, performing and adjourning. It also discusses factors like roles, norms, status, size and cohesiveness that influence group dynamics and decision making processes. Different techniques for group decision making are compared in terms of their effectiveness.
This document provides an introduction to organizational behavior. It begins by defining organizational behavior as a science that establishes cause-and-effect relationships regarding people within organizations. It then discusses three reasons for studying organizational behavior: managerial roles, skills, and challenges/opportunities. The rest of the document covers various models and theories related to individual dimensions of human behavior like perception, personality, motivation, and job design that are relevant to organizational behavior.
Group dynamics and behavior play an important role in organizations. A group is defined as two or more people who share a common identity and behave accordingly. There are formal groups structured by the organization and informal groups formed by employee interests and friendships. Groups go through stages of forming, storming, norming, performing, and adjourning. Key group dynamics include composition, size, roles, norms, leadership, and cohesiveness. Both internal group factors and external organizational conditions influence group behavior. Effective group decision making can generate more complete information but can also be time consuming and increase pressure to conform.
This document provides an introduction to organizational behaviour. It defines organizational behaviour as a science that establishes cause-and-effect relationships regarding people within organizations. The document discusses why studying organizational behaviour is important for managerial roles, skills, and challenges. It outlines Mintzberg's managerial roles, key management skills, and challenges related to globalization, workforce diversity, quality, productivity, and customer service.
This document discusses conflict in organizations. It defines conflict and examines different views and types of conflict. It explores the relationship between organizational performance and conflict, as well as positive and negative aspects. The document outlines levels and processes of conflict, and strategies for resolving conflicts within groups such as problem-solving, avoidance, compromise and expanding resources. It suggests changing organizational structures and appealing to superordinate goals can also help resolve conflicts between groups.
Stress is defined as the body's response to external demands or pressures that results in physical, psychological, or behavioral symptoms and can be caused by numerous environmental and organizational factors. While some stress is inevitable and can be beneficial in moderation, too much stress that is not properly managed can become distress and negatively impact health, relationships, and job performance if not addressed through effective stress management techniques. The document discusses various causes and types of stress as well as strategies for minimizing or coping with stress through time management, relaxation, exercise, conflict resolution skills, and making adjustments to work demands and responsibilities.
1) Conflict arises due to incompatible goals between interdependent parties and scarce resources. It can be constructive or destructive depending on how it is managed.
2) Traditional views saw conflict as avoidable and a disturbance, but current views recognize conflict as inevitable and that optimal performance requires managing conflict levels.
3) Constructive conflict produces productive outcomes through flexible goals and mutually agreeable solutions, while destructive conflict damages relationships and does not solve underlying issues.
There is an opportunity for covered interest rate arbitrage between the euro and US dollar. Borrowing 100 euros at 8% interest, converting to US dollars at the spot rate, depositing the dollars at 5% interest for 90 days, converting back to euros at the 90-day forward rate would result in a profit of 1.63 euros.
There is no covered interest rate arbitrage opportunity between the British pound, US dollar and euro based on given spot exchange rates, interest rates and forward rates. Borrowing in one currency, converting to another currency and depositing at a higher interest rate before converting back at the forward rate results in a net loss in both scenarios.
The document discusses various aspects of currency markets, including the major currencies traded globally, key participants like banks and central banks, how exchange rates are quoted between currencies, and different types of accounts used in foreign exchange transactions like nostro, vostro, and loro accounts. It also covers concepts like spot rates, forwards, swaps, and cross-currency calculations.
A derivative is a financial instrument whose value is dependent on an underlying asset. The main types of derivatives are forwards, futures, options, and swaps. Forwards are customized contracts to buy or sell an asset at a future date at a fixed price. Futures are exchange-traded contracts with standardized terms. Options provide the right but not obligation to buy or sell an asset at a future date at a specified price. Swaps involve exchanging cash flows of two parties over time based on some underlying factors. Derivatives allow for hedging risks and speculating on market movements.
1. General insurance policies can insure against risks of falling market share or demand, insure fluctuating assets of a large organization without knowing exact values, and insure against unknown impending risks if the risk of loss is known.
2. Large organizations can take out insurance policies to prevent cash outflows from premium payments exceeding claims made over time.
3. Valuable items can be insured without knowing their exact contents but based on an estimated value provided by the owner, as long as the insurer is made aware of taking on responsibility for safekeeping the items.
This document discusses Know Your Customer (KYC) procedures and compliance, organizational structures of banks, products and services offered by banks, government lending schemes, and risk management practices in banks. It covers topics like starting a new bank, central banking regulations, branch expansion, investments, non-performing assets, and credit risk management. The document provides an overview of various banking operations and compliance functions through questions and explanatory points.
Securitization is the process of pooling and repackaging illiquid financial assets like receivables, loans, or leases into marketable securities that can be sold to investors. The assets are originated by a company and sold to a special purpose vehicle (SPV) that issues securities to fund the purchase. The SPV contracts the originator to administer the assets, using cash flows to repay investors while passing surpluses back to the originator. Credit enhancement through mechanisms like over-collateralization or insurance protects investors against losses on the underlying assets. Key parties include originators, SPVs, investors, obligors, rating agencies, administrators, and structurers. Common securitization instruments are pass-through certificates,
This document discusses the growth of retail finance in India. It notes that retail banking has expanded its scope and become a prominent part of bank balance sheets. Banks now offer a wide range of loan products to retail customers. Housing loans and auto loans have seen particularly strong growth. Overall, retail advances for banks grew 41.2% in 2004-05. Retail finance is seen as having significant potential for further expansion given India's growing middle class and low existing penetration rates. However, regulators have expressed some concerns about the rapid growth rates in certain retail segments like housing.
This document discusses ratio analysis, which is a quantitative process used to identify aspects of a business's performance to aid decision making. It covers five main areas of ratio analysis: liquidity, investment/shareholders, gearing, profitability, and financial. Specific ratios are defined within each area, such as current ratio and acid test for liquidity, earnings per share for investment/shareholders, gearing ratio for gearing, gross profit margin and return on capital employed for profitability, and asset turnover and stock turnover for financial ratios. The purpose and ideal levels of each ratio are also outlined.
Non-Banking Financial Companies (NBFCs) are financial institutions that are registered under the Companies Act and provide banking services like loans and advances but cannot accept demand deposits. [1] NBFCs must be registered with the Reserve Bank of India (RBI) and are regulated by RBI guidelines regarding public deposits, capital adequacy ratios, liquidity requirements, and other operational conditions. [2] Major types of NBFCs include equipment leasing companies, loan companies, investment companies, and residuary non-banking companies. [3]
A leveraged buyout (LBO) involves using borrowed money to acquire a company, with the acquired company's assets used as collateral. Private equity firms will typically finance 70% or more of the purchase price through borrowing, with the remaining 30% as equity. The debt holders receive a fixed rate of return, while the equity holders seek very high returns. If successful, the equity holders can realize their returns within 3-5 years by selling the company or taking it public.
Bill discounting allows banks to purchase bills or notes from customers before their maturity and credit the discounted value to the customer's account. It provides working capital financing to the customer. Factoring involves the ongoing assignment of accounts receivable invoices from a client to a factoring company, which provides working capital financing, invoice collection services, and accounts receivable management. Forfaiting involves the discounted purchase of medium-term bills of exchange associated with international trade transactions by a forfaiter, typically with tenors of 6 months to 10 years.
Dabur is a 100+ year old Indian FMCG company with a turnover of Rs.1899.57 crore. It has power brands like Dabur Amla, Chyawanprash, Real, Vatika, and Hajmola. To increase growth, Dabur restructured in 2004 into three SBUs and focused on five power brands. It changed its branding strategy from umbrella to key brands and did product line extensions. Dabur has strengths in its heritage and market leader positions. It aims to increase market share through new products, markets, and promotions utilizing celebrities and events.
Cheques are negotiable instruments defined as bills of exchange drawn on a specific banker, payable on demand. Banks issue printed cheque forms to customers with serial numbers recorded against accounts. Cheques are considered stale after 6 months if not post-dated, and post-dated cheques will not be honoured. Cheques can be crossed or uncrossed, with crossed cheques only able to be deposited and not cashed over the counter. Special crossing names a specific bank to receive payment.
Capital budgeting is the process of planning for long-term investments. Key criteria for evaluating capital projects include payback period, net present value (NPV), internal rate of return (IRR), and profitability index (PI). NPV discounts future cash flows to determine if a project's value exceeds its cost. IRR is the discount rate that sets NPV to zero. PI is NPV divided by the initial investment. Multiple IRRs can occur if cash flows change signs more than once. The modified IRR (MIRR) assumes reinvestment at the required rate of return rather than the IRR.
The document discusses the classification and evolution of banking in India. It notes that banking can be classified based on functioning into commercial banks, cooperative banks, development banks and the Reserve Bank of India. It also discusses classification of banks based on ownership into nationalized banks, private banks, foreign banks and cooperative banks. The evolution of banking in India occurred in distinct phases from the pre-1948 evolutionary phase to the post-1990 reformative phase.
This document provides an overview of asset liability management (ALM) and hire-purchase agreements. It defines ALM as a technique to manage risks and earn returns by balancing assets and liabilities. Key aspects of ALM include measuring interest rate, credit, and liquidity risks. Models for ALM include gap analysis, duration gap analysis, VAR, and simulation. Hire-purchase agreements conditionally sell goods, allowing buyers to hire goods and later purchase them by installments. The document outlines rights and obligations of hirers and owners under such agreements.
The document discusses financial markets in India, including their relative size and growth over time. It provides data on the size and trading volumes of different market segments like equity, debt, currency and derivatives markets. It analyzes the role of these markets in India's economic growth and internationalization. It also discusses reforms needed to improve market liquidity, efficiency and participation, such as reducing restrictions, harmonizing regulations, and developing missing markets. The goal is for financial markets to more effectively mobilize savings and allocate resources towards productive investments and innovation.
The document discusses distribution channels and physical distribution, explaining that distribution channels connect manufacturers to customers through intermediaries and the movement of goods, and that selecting and managing these channels effectively is an important part of marketing strategy and planning. It provides details on the functions, types, and evaluation of distribution channels.
1) Managing change involves dealing with both planned and unplanned changes in organizations. Planned changes result from deliberate decisions while unplanned changes are often imposed and unforeseen.
2) Organizational development is a systematic approach to organizational improvement that applies behavioral science to increase individual and organizational effectiveness. It involves diagnosis, intervention, and follow up.
3) Common intervention methods include survey feedback, management by objectives, team building, and process consultation at the group level as well as skills training, leadership development, and job redesign at the individual level.
Organizational culture consists of shared assumptions, values, and behaviors within an organization. It operates on three levels - visible artifacts, espoused values, and deep basic assumptions. Culture provides identity, sense-making, control, and shapes employee behavior. It is communicated through socialization, role models, training, and rewards/punishments. Assessing and changing culture requires examining core values, hiring/socializing new members, cultural communication, and modifying behaviors through interventions.
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The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
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50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
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During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
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Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Conflict and negotiation new
1. Nature of Organizational
Conflict
Conflict – any situation in which
incompatible goals, attitudes, emotions,
or behaviors lead to disagreement or
opposition between two or more parties
Functional Conflict – a healthy,
constructive disagreement between two
or more people
Dysfunctional Conflict – an unhealthy,
destructive disagreement between two
or more people
2. Emotional Intelligence (EI)
Emotional intelligence –
• the power to control one’s
emotions
• perceive emotions in others
• adapt to change
• manage adversity
3. Importance of Conflict
Management Skills
“As managers we spend
about 21% of our time
dealing with conflict.”
• Conflict management skills predict
managerial success
• High Emotional Intelligence (EI) needed
to manage conflict
• EI is valid across cultures
4. Consequences of Conflict
Positive Negative
Consequences Consequences
Leads to new ideas Diverts energy from work
Threatens psychological
Stimulates creativity
well-being
Motivates change Wastes resources
Promotes organizational
Creates a negative climate
vitality
Helps individuals and groups
Breaks down group cohesion
establish identities
Serves as a safety valve to Can increase hostility and
indicate problems aggressive behaviors
6. Causes of Conflict
in Organizations
Structural Factors Personal Factors
• Specialization • Skills and abilities
• Interdependence • Personalities
• Common resources • Perceptions
• Goal differences • Values and ethics
• Authority relationships • Emotions
• Status inconsistencies • Communication barriers
• Jurisdictional ambiguities • Cultural differences
7. Forms of Conflict
in Organizations
Interorganizational Conflict – conflict that
occurs between two or more
organizations
Intergroup Conflict – conflict that occurs
between groups or teams in an
organization
Intragroup Conflict – conflict that occurs
within groups or teams
8. Forms of Conflict
in Organizations
Interpersonal Conflict – conflict that
occurs between two or more individuals
Intrapersonal Conflict – conflict that
occurs within an individual
9. Managing Interpersonal
Conflict
• Understand power networks
• Recognize defense mechanisms
• Develop strategies to deal with
difficult people
10. Forms of
Intrapersonal Conflict
Interrole Conflict – a person’s experience of
conflict among the multiple roles in his/her life
Intrarole Conflict – conflict that occurs within a
single role, such as when a person receives
conflicting messages from role senders about
how to perform a certain role
Person–role Conflict – conflict that occurs when
an individual is expected to perform behaviors
in a certain role that conflict with his/her
personal values
11. Resolving Intrapersonal
Conflict
• Use self-analysis
• Diagnose the situation; ask
• Does the organization values match
my own?
• Ask role senders what is expected
• Use political skills to buffer
negative effects of role conflict
stress
13. Power Relationships in
Organizations
Types of Power Behavioral Tendencies Examples of
Relationships and Problems Interventions
Equal vs. equal Suboptimization Define demarcation lines
Competition Integrate units
Covert fighting Teach negotiating skills
Constant friction
High vs. low Control vs. autonomy Bureaucratize power
Resistance to change through rules
Motivation problems Use a different leadership
style
High vs. middle Role conflict, role Improve communication
vs. low ambiguity, stress Clarify tasks
Concessions Teach power strategies
Doubletalk
SOURCE: W. F. G. Mastenbroek, Conflict Management and
Use of sanctions and Organizational Development, 1987. Copyright John Wiley & Sons
Limited. Reproduced with permission.
rewards
14. Defense Mechanisms
Aggressive Mechanisms
Fixation – an individual keeps up a
dysfunctional behavior that obviously will
not solve the conflict
Displacement – an individual directs his or
her anger toward someone who is not the
source of the conflict
Negativism – a person responds with
pessimism to any attempt at solving a
problem
15. Defense Mechanisms
Compromise Mechanisms
Compensation – an individual attempts to
make up for a negative situation by
devoting himself/herself to another pursuit
with increased vigor
Identification – an individual patterns his or
her behavior after another’s
Rationalization – a compromise mechanism
characterized by trying to justify one’s
behavior by constructing bogus reasons
for it
16. Defense Mechanisms
Withdrawal Mechanisms
Flight/Withdrawal – entails physically
escaping a conflict (flight) or
psychologically escaping (withdrawal)
Conversion – emotional conflicts are
expressed in physical symptoms
Fantasy – provides an escape from a
conflict through daydreaming
17. Win–Lose versus Win–Win
Strategies
Strategy Dept. A Dept. B Organization
Competitive Lose Lose Lose
Lose Win Lose
Win Lose Lose
Cooperative Win– Win– Win
18. Ineffective Techniques for
Dealing with Conflict
Nonaction
Character
Assassination Secrecy
Conflict
Due Process
Nonaction Administrative
Orbiting
19. Effective Techniques for
Dealing with Conflict
Superordinate Goals
Confronting Expanding
and Resources
Negotiating Conflict
Changing Changing
Structure Personnel
20. Negotiation
• Negotiation – a joint process of
finding a mutually acceptable
solution to a complex conflict
• Two or more people involved
• Conflict of interest exists
• Willing to negotiate for a better outcome
• Parties prefer to work together
21. Approaches to Negotiation
Distributive Bargaining –
the goals of the parties are
in conflict, and each party
seeks to maximize its
resources
22. Approaches to Negotiation
Integrative Negotiation –
focuses on the merits of the
issues and seeks a win–win
solution
23. Conflict Management Styles
Avoiding – deliberate decision to take no
action on a conflict or to stay out of a
conflict
Accommodating – concern that the
other party’s goals be met but relatively
unconcerned with getting own way
Competing – satisfying own interests;
willing to do so at other party’s expense
24. Conflict Management Styles
Compromising – each party gives
up something to reach a solution
Collaborating – arriving at a
solution agreeable to all through
open and thorough discussion
25. Conflict Management Styles
Assertive Competing Collaborating
Assertiveness
(Desire to satisfy one’s
own concerns) Compromising
Unassertive Avoiding Accommodating
Uncooperative Cooperative
Cooperativeness
(Desire to satisfy another’s concerns)
SOURCE: K. W. Thomas, “Conflict and Conflict Management,” in M. D. Dunnette, Handbook of Industrial and Organizational Psychology, (Chicago: Rand McNally,
1976), 900. Used with permission of M. D. Dunnette.
26. Creating a
Conflict-Positive Organization
Value diversity
and confront
differences
Seek mutual
Take stock to
benefits, and unite
reward success Conflict behind
and learn from Positive cooperative goals
mistakes
Empower employees
to feel confident
and skillful