The document discusses the nature of conflict, defining it as a process stemming from perceived negative impacts between parties. It outlines types of conflict (interpersonal, intragroup, intergroup), causes, and highlights the importance of conflict management in enhancing relationships and outcomes. Various strategies and techniques for conflict resolution, such as accommodating, avoiding, collaborating, and problem solving, are also presented.

1. Conflict Resolution: Strategies
for Harmonious Relationships
BY : CHAITANYA GUPTA
ROLL NO : MS24037

2. What is Conflict ?
Conflict is a process that begins when one party perceives
that another party has negatively affected, or is about to
negatively affect, something that the first party cares about".
Conflict is an inevitable and unavoidable part of our
everyday professional and personal lives.

3. Types of Conflict:
Interpersonal conflict: It refers to a conflict between two individuals.
This occurs typically due to how people are different from one another.
Intragroup conflict: It is a type of conflict that happens among
individuals within a team. The incompatibilities and misunderstandings
among these individuals lead Toan intragroup conflict.
Intergroup conflict: takes place when a misunderstanding arises among
different teams within an organization. This is due to the varied sets of
goals and interests of these different groups.

4. Causes for Conflict:
1.Poor communication
2. Personality conflicts
3. Opposing interests
4. Differing values
5. Competition
6. Lack of planning
7. Poor staff selection

5. Meaning of Conflict Management:
Conflict management is the process of limiting the negative
aspects of conflict while increasing the positive aspects of
conflict. The aim of conflict management is to enhance
learning and group outcomes, including effectiveness or
performance in organizational setting.

6. Importance of Conflict Management:
1.Conflict management goes a long way in strengthening the bond
among the employees and half of the problems automatically disappear
2.Conflict management also plays an important role in our personal
lives.
3.Conflict management helps to find a middle way, an alternative to
any problem and successful implementation of the idea.
4.Conflict Management is very important because it is always wise to
prevent a fight at the first place rather than facing its negative
consequences'.

7. Different Strategies used in Conflict
Management:
Accommodating: The accommodating strategy essentially entails giving the
opposing side what it wants. The use of accommodation often occurs when one of
the parties wishes to keep the peace or perceives the issue as minor.
Avoiding: The avoidance strategy seeks to put off conflict indefinitely by delaying
or ignoring the conflict, the avoider hopes the problem resolves itself without a
confrontation.
Collaborating: Collaboration works by integrating ideas set out by multiple people.
The object is to find a creative solution acceptable to everyone. Collaboration,
though useful, calls fora significant time commitment not appropriate to all
conflicts.

8. Conflict Resolution Techniques:
1. Problem solving: Face to face meeting and resolving the problems
through open talks
2. Superordinate goals: Creating shared goals that cannot be
attained without co-Operation of each of the conflicting parties.
3. Expansion of resources: Conflict caused by scarcity of resources
can be resolved by expanding the same, which can create win-win
solution
4. Avoidance: Withdrawal from or suppression of the conflict.

9. Thank You