How to make sure the right quality is delivered by my translation vendor? (Sabine Rioufol, eBay)

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Engaging vendors to ensure quality expectations are met. LSPs are all faced with quality demands from their clients. As clients, which methodology should we use in order to ensure vendors meet our needs for human translation? In this session, we’ll explore the approach eBay has taken from the start (from testing Lingua Leads + back-ups, providing regular evaluations and holding vendors financially accountable for quality deliverables, to close communication between our internal linguists and our vendors’ language teams). Other companies may do it completely differently and still obtain good quality. They may also automate HT Quality Evaluation, which is the next step we are looking at in our journey. This topic will allow panelists to express their views on how to best engage LSPs to deliver quality and to generate a healthy debate during our break-out session.

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MANAGING HIGH QUALITY
EXPECTATIONS WITH
VENDORS
October 14, 2015
SABINE RIOUFOL

HT Q2 QUALITY
RESULTS – OVERVIEW
Data provided by our main Translation vendor

Volume by Language
0
50,000
100,000
150,000
200,000
250,000
Brazilian…
ChineseHong…
Dutch
Flemish
French
FrenchCanadian
German
Italian
LatinAmerican…
Polish
Russian
Simplified…
Spanish
2014 Q3
2014 Q4
2015 Q1
2015 Q2
LANGUAG
E 2015 Q2
PTBR 86,780
HK 17,252
NL 42,173
NLBE 19,583
FR 128,640
FRCA 41,881
DE 144,222
IT 95,624
ESLA 87,859
PL 94,729
RU 94,410
CN 47,362
ES 114,689

Evaluations
Q2 QA Success
Rate: 99.86%
Month FAIL PASS
Grand
Total
April 0 211 211
May 1 277 278
June 0 247 247
Grand Total 1 735 736
0
50
100
150
200
250
300
April May June
Fail
Pass

HOW DID WE GET
THERE?
It’s all about partnership and the incentive to do well

WE SET UP OUR VENDORS FOR SUCCESS
• LINGUA LEADS (LLs) :
-> TWO LLs REVIEWERS PER LOCALE – LLs QUALIFIED BASED ON EXPERIENCE AND TESTED IN REAL TIME – TEST EVALUATION
PERFOMED BY OUR IN-HOUSE LINGUISTS - > TOP NOTCH REVIEWERS SYSTEMATICALLY ASSIGNED TO OUR PROJECTS
• TRAINING :
-> EACH NEW LINGUA LEAD IS TRAINED BY MOST EXPERIENCED COLLEAGUES ON THE VENDORS’ SIDE
-> EBAY LANGUAGE SPECIALISTS ALSO TRAIN THEIR LLs ON NEW PROCESSES AND MAJOR CHANGES (STYLE GUIDE REVAMPS, NEW
FEATURES, USE OF VARIABLES)
• COMMUNICATION:
• -> QUARTERLY CALLS SCHEDULED FOR EACH LOCALE WITH A PRE-ESTABLISHED AGENDA – MINUTES AND ACTION ITEMS
FOLLOWING THE CALL
• QUALITY EVALUATION
• -> FEEDBACK PROVIDED ON DYNAMIC AND STATIC CONTENT - FEEDBACK METRICS (PASS/FAIL) COMMUNICATED TO OUR VENDORS
ONCE THE PROJECT IS REVIEWED – OVER A FEW WEEKS, OUR EXPECTATIONS ARE MADE CLEAR TO ANY NEW VENDOR WE ON-
BOARD
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 6

EVALUATION CRITERIA
AND PROCESS
Our vendors are financially accountable

EVALUATION CRITERIA ESTABLISHED IN OUR SLA
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 8

EVALUATION CRITERIA ESTABLISHED IN OUR SLA
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 9

PENALTIES - EXAMPLE
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 10

PENALTIES - EXAMPLE
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 11

COMING IN 2016…
TOOLING TO GENERATE AUTOMATED ERROR ANALYSIS
AND DATA CAPTURE DURING HUMAN REVIEW
MANAGING HIGH QUALITY EXPECTATIONS WITH VENDORS 13

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Translation Technology Showcase in Shenzhen

TAUS - The Language Data Network

The document announces a Translation Technology Showcase event hosted by TAUS on February 28, 2017 in Shenzhen. The event will feature presentations from various translation technology companies on topics like multichannel translation for the digital economy, using free and open source tools, leveraging large translation memories, and neural machine translation. The agenda lists out the scheduled presentations and their times. The document also mentions that TAUS recently published an updated Translation Technology Landscape Report covering trends in the industry and profiles of over 80 companies.

How to efficiently use large-scale TMs in translation, Jing Zhang (Tmxmall)

TAUS - The Language Data Network

Most of LSPs have not converted the translated bilingual documents to TM till now. Even the LSPs have established TMs, they are also confronted with disordered management of TMs and low efficiency. This report will share the way of quick TM establishment with Tmxmall Cloud-Based Smart Aligner, the way of Management of large-scale TMs with Private Cloud-Based TM for achieving pre-translation with large-scale TMs and team cooperation and etc.. Besides, the report will introduce Tmxmall TM marketplace, which is expected to promote TM sharing. Finally, we will share the experience of LSPs on alignment and Private Cloud-Based TM management for reducing translation costs and increasing profits.

SDL Trados Studio 2017, Jocelyn He (SDL)

TAUS - The Language Data Network

SDL is the leader in global content management and language translation solutions. With more than 20 years of experience, SDL helps companies build relevant online experiences that deliver transformative business results on a global scale. Translation Industry continues to grow, and Freelancers, LSPs and Corporate clients all see increased demand as more and more content is created, so we have to address them all. As a Market-leading translation productivity tool, SDL Trados Studio is trusted by over 200,000 translation professionals to boost productivity, control quality and aid collaboration. SDL has launched Trados Studio 2017. This presentation will introduce SDL Trados Studio 2017 and highlight SDL’s new productivity booster- UPLIFT, which is well welcomed by global clients.

How we train post-editors - Yongpeng Wei (Lingosail)

TAUS - The Language Data Network

This document discusses Lingosail's translation technology products and services, including machine translation, corpus construction, and translation services. It outlines how Lingosail's machine translation process editing (MTPE) solutions can provide easier entry into translation for clients, higher translation efficiency, and more scalable management of translation workflows. The document also describes Lingosail's patent post-editing training course for translators, which saw hundreds of participants last year, and resulted in trainees increasing their translation speed and quality after training.

A use-case for getting MT into your company, Kerstin Berns (berns language c...

TAUS - The Language Data Network

This document discusses how to introduce machine translation (MT) into a company to improve localization processes. It outlines challenges with the current process of 30 localization loops involving 40 translators across different locations with no quality or cost control. Introducing MT for display text localization could speed up availability, lower costs by 25%, and reduce unnecessary translation loops by 50%. A short-term goal is to use MT for development phases with a final quality loop involving human translation and post-editing. Long-term preparation is needed to expand MT use while addressing risks, quality guidelines, and system environments.

QE integrated in XTM, by Bob Willans (XTM)

TAUS - The Language Data Network

This document discusses integrating XTM Cloud and TAUS DQF to enable higher quality translation projects. Key steps include creating accounts in both systems, configuring LQA parameters and issues in XTM, creating translation projects in XTM with LQA steps, performing translations and LQA reviews in XTM, and then viewing productivity and quality results in the TAUS DQF system. The integration is meant to provide benefits like higher productivity, improved quality, and better data to evaluate machine translation systems.

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