In this webinar, find out about agile appropriate metrics at the customer, portfolio and project levels. Presented by LitheSpeed, LLC.
Want to check out the full webinar? Visit http://pm.versionone.com/Webinar_MetricsExecs.html
XBOSoft runs through the Top 10 Agile Metrics revealing the most fundamental data points Agile methodology requires to work effectively, and will put you on the highly targeted path to successful implementation of your Agile processes.
XBOSoft and Go2Group run through the top data points you should be measuring in your Agile Workflow. We’ll show you what to track, when and how often, and most importantly – why. Many believe that metrics are useless, but unless you measure, how can you systematically improve or know how you are doing? And with velocity as an overarching objective in agile, you should be tracking other things so that you know what else you could be impacting by going faster. But, with all the metrics so readily available to us today, how do we filter through to the most meaningful?
Presenter:
Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence
Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth cycle. We will share contemporary case studies of hypergrowth companies who have delivered agile at scale.
Topics will include:
• Basic agile and lean methods
• Scrum of Scrums
• SAFe
• Disciplined Agile Delivery (DAD)
• Agility at Scale (Ambler/Lines)
• Spotify model (Tribes, Squads, Chapters & Guilds, DSDM).
We are doing Agile well..We have been Agile now.. Is it just an assumption or do we have data to support it? Do metrics add any value or they are just a fad? Good metrics affirm & reinforce Agile principles. They open up the conversation and help the teams to improve. They are not only for management, it is for everyone who wants to inspect and adapt.
So this presentation is about how metrics can be used effectively in Agile to enable transparency and improve the overall efficiency at the team/ program and portfolio level.
XBOSoft runs through the Top 10 Agile Metrics revealing the most fundamental data points Agile methodology requires to work effectively, and will put you on the highly targeted path to successful implementation of your Agile processes.
XBOSoft and Go2Group run through the top data points you should be measuring in your Agile Workflow. We’ll show you what to track, when and how often, and most importantly – why. Many believe that metrics are useless, but unless you measure, how can you systematically improve or know how you are doing? And with velocity as an overarching objective in agile, you should be tracking other things so that you know what else you could be impacting by going faster. But, with all the metrics so readily available to us today, how do we filter through to the most meaningful?
Presenter:
Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence
Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth cycle. We will share contemporary case studies of hypergrowth companies who have delivered agile at scale.
Topics will include:
• Basic agile and lean methods
• Scrum of Scrums
• SAFe
• Disciplined Agile Delivery (DAD)
• Agility at Scale (Ambler/Lines)
• Spotify model (Tribes, Squads, Chapters & Guilds, DSDM).
We are doing Agile well..We have been Agile now.. Is it just an assumption or do we have data to support it? Do metrics add any value or they are just a fad? Good metrics affirm & reinforce Agile principles. They open up the conversation and help the teams to improve. They are not only for management, it is for everyone who wants to inspect and adapt.
So this presentation is about how metrics can be used effectively in Agile to enable transparency and improve the overall efficiency at the team/ program and portfolio level.
Training materials for Agile Scrum. Starts with an overview of Agile and Lean. Followed with the Agile Scrum key concepts like Product Owner, Scrum Master, Scrum Team and Product Backlog. Theory is complemented with learnings and best practices from real life software development.
Value Stream Mapping: What to Do Before You Dive InTKMG, Inc.
Recorded webinar: http://slidesha.re/1juuPs4
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are significant steps you must take to assure a successful outcome. In this webinar, award-winning author, Karen Martin shares the proper preparation an organization must take to reap the full set of benefits Value Stream Mapping offers.
Topics include:
Leadership – what is their role?
Scoping – how "big” should you go?
Team formation – who are the right people to include?
Facilitator selection – what traits and skills are needed?
Charter development and socialization – it’s far more than a planning tool!
Logistics & communication – how do you make sure everyone is engaged and prepared?
Watch this webinar for a no-nonsense discussion about the key success factors and common failings in preparing to value stream map.
Agile metrics: Measure and Improve:
Mattia Battiston (SKY) and David Leach (Reed Online) share their expert views on velocity, agile ROI, reporting and measuring impact.
Sponsored by Wemanity - www.wemanity.com - the agile driving force
10 steps to a successsful enterprise agile transformation global scrum 2018Agile Velocity
Presented at Scrum Gathering Minneapolis, Senior Agile Coach and Trainer Mike Hall provides leaders and managers 10 steps to a successful enterprise Agile transformation.
A couple years ago, a company I was working with, asked me to share with them the use cases and benefits of Scrum. It must have really sparked the management’s interest as they asked me to come up with an Agile implementation strategy for the company. This is the presentation I would like to share with you as I believe many curious, mid size, web development shops out there might be seriously thinking about adopting Agile or some hybrid form to supplement their Waterfall process.
Site Reliability Engineer (SRE), We Keep The Lights On 24/7NUS-ISS
There are many phases in the software development cycle, from requirements to development and testing, but at the tail of the process, is an often overlooked aspect: deployment and delivery. With the paradigm shift of delivering on-site software to offering software-as-a-service, Site Reliability Engineering is beginning to take a greater role in product delivery.
This session aims to give a glimpse of the work that goes into site reliability engineering (SRE) and effort that goes into keeping a service going 24/7.
In continuation to our earlier presentations of the Business Risk Management series & case studies, we show here how the time cycles must be determined for tracking market based, credit based and operational risk.
Training materials for Agile Scrum. Starts with an overview of Agile and Lean. Followed with the Agile Scrum key concepts like Product Owner, Scrum Master, Scrum Team and Product Backlog. Theory is complemented with learnings and best practices from real life software development.
Value Stream Mapping: What to Do Before You Dive InTKMG, Inc.
Recorded webinar: http://slidesha.re/1juuPs4
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are significant steps you must take to assure a successful outcome. In this webinar, award-winning author, Karen Martin shares the proper preparation an organization must take to reap the full set of benefits Value Stream Mapping offers.
Topics include:
Leadership – what is their role?
Scoping – how "big” should you go?
Team formation – who are the right people to include?
Facilitator selection – what traits and skills are needed?
Charter development and socialization – it’s far more than a planning tool!
Logistics & communication – how do you make sure everyone is engaged and prepared?
Watch this webinar for a no-nonsense discussion about the key success factors and common failings in preparing to value stream map.
Agile metrics: Measure and Improve:
Mattia Battiston (SKY) and David Leach (Reed Online) share their expert views on velocity, agile ROI, reporting and measuring impact.
Sponsored by Wemanity - www.wemanity.com - the agile driving force
10 steps to a successsful enterprise agile transformation global scrum 2018Agile Velocity
Presented at Scrum Gathering Minneapolis, Senior Agile Coach and Trainer Mike Hall provides leaders and managers 10 steps to a successful enterprise Agile transformation.
A couple years ago, a company I was working with, asked me to share with them the use cases and benefits of Scrum. It must have really sparked the management’s interest as they asked me to come up with an Agile implementation strategy for the company. This is the presentation I would like to share with you as I believe many curious, mid size, web development shops out there might be seriously thinking about adopting Agile or some hybrid form to supplement their Waterfall process.
Site Reliability Engineer (SRE), We Keep The Lights On 24/7NUS-ISS
There are many phases in the software development cycle, from requirements to development and testing, but at the tail of the process, is an often overlooked aspect: deployment and delivery. With the paradigm shift of delivering on-site software to offering software-as-a-service, Site Reliability Engineering is beginning to take a greater role in product delivery.
This session aims to give a glimpse of the work that goes into site reliability engineering (SRE) and effort that goes into keeping a service going 24/7.
In continuation to our earlier presentations of the Business Risk Management series & case studies, we show here how the time cycles must be determined for tracking market based, credit based and operational risk.
Balanced Scorecard has traditionally been used across multiple industries for managing the organization performance towards the achievment of it's strategic goals. This session will introduce key performance indicators for a Balanced Scorecard in an Agile context, which can lead to similar strategic focus and organizational alignment and how to capture the typical agile metrics in the overall Balanced scorecard for software projects.
Jollibee Food Corporation-An International Expansion Case StudyKartik Mehta
A case study analysis, recommendations and solutions of the given questions from Jollibee Food Corporation on Global Expansion strategies.
Executive Summary:
Jollibee was a company originally established by the Tan family in 1975 as a family-owned ice cream parlor in the Philippines, but was soon forced to change its market caused by the oil crisis of 1977 - a factor which would have inherently caused the price of ice cream to double. Already established in the food industry and having overcome the initial barriers faced by those entering it, the Tan family successfully diversified the company to selling sandwiches. From that point, Jollibee began expanding their success by launching a total of five stores by 1978, founding what we see today as Jollibee Foods Corp.
performance measure
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why measure performance
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the value concept
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measure what matters
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why accounting measures of performanceare not ade
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lead indicators as value drivers
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financial performance can be measured by
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malcolm baldrige national quality award
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
How to measure the outcome of agile transformationRahul Sudame
This presentation covers details on how we can measure that Agile Transformation is providing the intended outcome or not. I presents a research & survey which tries to understand how different people measure value of Agile Transformation
McKonly & Asbury Webinar - LEAN and the Finance and Accounting ProcessMcKonly & Asbury, LLP
We continued our Celebrating 40 Years of Excellence! Webinar Series with a webinar entitled "LEAN and the Finance and Accounting Process" presented by David Blain (Principal) with McKonly & Asbury! Thank you to everyone that attended.
David provided us with a useful understanding of how to use and implement LEAN to enhance the finance and accounting processes within your business. We focused on key concepts of LEAN and tips around how to implement those concepts for improved operational and financial reporting to business leaders, managers, and front line operations personnel.
Check out our Upcoming Events page for news and updates on our future seminars and webinars at www.macpas.com/events.
Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
Business Management System: Structures, Processes and DECISIONS by designBruce Starcher
Decision processes mostly evolve as continuous reorganizations happen. Over time, decision structures and process happen by default, and often those are not well understood by the organization. This slows down decision, prevents processes to support good decisions and in general result in inefficient execution and operations.
Modern Sales Coaching in 2018: Goodbye Fluff, Hello ProcessesSales Hacker
What You'll Learn:
- How leading companies enable data-driven decision making by their sales forces
- How to isolate the sales activities where coaching will make the biggest impact
- How to create clear linkages between sales coaching, CRM data, and those daily activities
- How to transition from performance gap coaching (like the GROW or GAINS model) to process coaching that enables consistent execution
- How to integrate CRM and other enabling technologies into traditional skill-based coaching
Client Profitability: Analysis to ActionPerformLaw
This informative presentation will cover the following:
- The most reliable methods for computing client profitability
- The more common methods for allocating direct and indirect costs
- The various uses of client profitability data in compensation, client pricing, overhead control, recruiting and other significant functions of the firm.
-The pitfalls to avoid and methods to overcome partner fears about calculating client profitability for the first time.
AgileLIVE Webinar: Build a DevOps Culture & Infrastructure for Success Part 2VersionOne
Tame the Frenzy with a Unified DevOps Solution
Ian Culling, CTO at VersionOne, and Dennis Ehle, VP, DevOps Strategy at VersionOne, will introduce a new, more holistic way of thinking about DevOps. They will demonstrate a Unified DevOps solution for automating, orchestrating, and visualizing the end-to-end software development lifecycle idea to delivery. In this webinar you will learn:
1) The value of integrating your planning platform with your automation toolchain
2) How to achieve a single source of truth and visibility across your DevOps stack
3) How to eliminate manual intervention and deliver more reliably
AgileLIVE Webinar: Build a DevOps Culture & Infrastructure for Success Part 1VersionOne
Lessons Learned from Target’s DevOps Journey
Heather Mickman, Director, Enterprise Services & Integration, and Ross Clanton, Sr. Group Manager - Engineering Practices, at retail giant Target, will share the key challenges and lessons learned.
AgileLIVE: Scaling Agile Faster, Easier, Smarter with SAFe and VersionOne - P...VersionOne
Lee Cunningham and Matt Badgley, VersionOne agile experts, provide an overview and demonstrate how VersionOne supports SAFe at the portfolio, program, and team levels. Watch the webinar: http://bit.ly/1dZobtK
AgileLIVE: Scaling Agile Faster, Easier, Smarter with SAFe and VersionOne - P...VersionOne
Dean Leffingwell, creator of SAFe, and Lee Cunningham, director of enterprise agile, at VersionOne, share insights on successful and repeatable patterns for implementing SAFe, the role of lean/agile leadership for transformational change, and more. Watch the webinar: http://bit.ly/1dZobtK
Discover the key benefits of agile development from the 9th annual State of Agile survey. For the 9th straight year, VersionOne surveyed the market and compiled the results. Download this free report now at http://goo.gl/T8qF8r
What's the State of Agile Software Development?VersionOne
VersionOne’s 9th annual State of Agile survey is the ONLY agile survey with nine years of historical data from thousands of respondents every year. Go to www.stateofagile.com to download the full survey for insights on how to measure agile success, top tips for scaling agile, and much more.
AgileLIVE: Continuous Product Learning - Part 2VersionOne
How the VersionOne agile application lifecycle management (agile ALM) platform supports continuous product learning – from ideation to delivery:
- How to capture the voice of the customer
- Benefits of using VersionOne at the feature level
- How to effectively incorporate continuous product learning into agile project management
- How to supplement your agile projects with insights from Lean UX and other user-centered-design methods
Watch the webinar recording here: http://ow.ly/C5Fvj
AgileLIVE: Continuous Product Learning - Part 1VersionOne
How sure are you that you are “building the right thing?” How often do you validate your assumptions versus simply measuring your progress? While agile methods often help organizations build products faster, many software teams get hyper-focused on points completed over real value delivered – or, more important, learning about customers and validating product ideas. Some people obsess over “backlog grooming,” but still produce weak stories that do not provide the context needed for teams and programs to deliver valuable products. Watch the webinar recording here: http://ow.ly/C5F09
AgileLIVE Webinar: Measuring the Success of Your Agile Transformation - Part 2VersionOne
The key to a successful agile journey is to identify concrete, measurable goals. Whether your challenge is to improve software quality, time to market, productivity, customer satisfaction, innovation, employee engagement, or some combination of these, agile metrics are crucial to your success. How do you use agile metrics early and often to know that you’re going in the right direction? And how do you know when your goals have been met? This set of slides shows you how to do it using VersionOne. Watch the recording here: http://bit.ly/1m1nXEl
VersionOne Gartner PPM Presentation 2014: Journey to Value - The PPM/Agile In...VersionOne
Lee Cunningham, director, enterprise agile enablement for VersionOne, shared insight into “The Journey to Value – The PPM/Agile Integration” at the Gartner PPM & IT Summit. Lee works with organizations around the globe, providing guidance in the development of business agility through enterprise alignment.
For anyone looking for customer experience with VersionOne vs. other agile lifecycle management tools, this slideshow features customer testimonials from 3rd-party researcher, Techvalidate to help agile software companies evaluate agile ALM tools like VersionOne, Rally, JIRA, Microsoft TFS and others.
AgileLIVE™ Webinar Series "Agile Success = Team Success: Tuning the Agile Tea...VersionOne
Bob Vincent, product manager, and Andy Powell, product evangelist, at VersionOne share an “Agile Coaches Guide to VersionOne”. You will see how to:
• Gain visibility into what's going on within and across projects
• Hold more meaningful daily standups
• Streamline release and sprint planning
• Create team-centric reporting
For more info, please visit http://www.versionone.com/agilelive/
AgileLIVE: Scaling Agile to the Program & Portfolio Levels - Part 2VersionOne
Join Product Evangelist Andy Powell, who will discuss how the VersionOne® enterprise agile ALM platform can help to scale enterprise agility faster, easier and smarter. You will see how to:
• Capture and visualize your roadmaps
• Track and manage initiatives through to implementation
• Coordinate multiple cross-functional teams
• Perform advanced analysis on your projects
• Enable enterprise collaboration
AgileLIVE: Scaling Agile to the Program & Portfolio Levels - Part 1VersionOne
Are you ready to maximize the impact of delivering in an agile framework across your organization, yet challenged by scaling agile beyond the team level to the program and portfolio levels? Transforming a larger organization to agile requires deliberate change and coordination. While there are frameworks developing, such as the Scaled Agile Framework® (SAFe™), the solutions to your specific organization challenges may look different. Attend this 2-part webinar series for insights into what you need to know to take agile to the next level!
Part 1: Join SD Times Editor-in-Chief David Rubinstein and Agile Coaches Dave Gunther and Mike McLaughlin, who will explore the five key questions organizations need to consider when scaling agile to the program and portfolio levels including:
• How should we organize?
• How will we communicate?
• How, what and where will we prioritize?
• How can we facilitate decisions & plan effectively?
• How can we deliver predictably at scale?
AgileLIVE - Collaboration that Scales - Part 2VersionOne
Part 2: Join Andy Powell, Product Evangelist, and Bob Vincent, Product Manager, who will demonstrate how VersionOne provides the most advanced end-to-end framework for enabling enterprise-wide collaboration and decision-making.
AgileLIVE - Collaboration that Scales - Part 1VersionOne
As agile adoption gains momentum across teams, business units, and entire enterprises, scaling a culture of collaboration is more important than ever before. If you’re interested learning how your organization can successfully coordinate across development teams, executive stakeholders, program and project managers, users, and customers, then you’ll want to tune in to this two-part webinar series.
Part 1: Join David Hussman, well-known agility coach, instructor, and practitioner, for insights into the essentials you need to know to successfully expand the power of effective collaboration and the delivery of great software.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
2. 1. Conceptual Background
• Defining Key Metrics
• Metrics as Indicators
• The Balanced Scorecard
2. Agile Balanced Scorecard
• Sample Scorecard
Agenda
• Sample Scorecard
• Product: Business Value Delivered
• Team: Customer Satisfaction
• Financial: Net Present Value
• Schedule: Earned Value for Agile
• Other Leading Indicators
3. Q&A
22
3. • Beware the Hawthorne Effect
o We affect what we measure
• Knowledge workers need to first define:
o What is our business?
Who is our customer?
Defining Key Metrics
o Who is our customer?
o What does our customer consider valuable?
33
Drucker: Measures of quality must flow from the above.
4. • Business Metrics are often Lagging Indicators
o They often measure what happened in the last financial period
o Do not always give a forward view into what is to come and how
to make corrections
• Managers need Leading Indicators to help keep projects on track
o Are we delivering according to schedule and budget?
o Are we practicing the appropriate agile methods that will lead to
success?
Metrics Frameworks
success?
o Are we being efficient with resources?
• Effectiveness Metrics
o Measures the extent to which we met our business goals
o Tend to be business metrics such as revenue generated, cost
savings, new customer acquisition, customer retention, etc.
• Efficiency Metrics
o Measures the efficiency of our solution in terms of cost, time,
resources, etc
44
The metrics that you
choose may need to
cover all 4 facets.
5. The Balanced Scorecard
Customer
Customer Satisfaction / NPS
Financial
Cost per Unit
Project Savings
Activity Based Costing
Innovation & Learning
Lessons Learned
55
Customer Satisfaction / NPS
Customer Acquisition & Retention
Quality
Lessons Learned
Training
% Revenue from NPD
Internal Processes
Cycle Times
Volumes Shipped
On Time Delivery Kaplan, Norton
6. Sample Agile Balanced Scorecard
Schedule
EVA
Product
Business Value Delivered
Remaining Feature Backlog
Quality
Team
Customer & Associate Satisfaction
66
EVA
Release Burndown
Days per Release
Customer & Associate Satisfaction
Iteration Velocity Variance
Audit Pass Rate
Financial
NPV
Cost Savings or Revenue
Dollars per Release
7. Fast account registration process
.4
User account registration Account processing
Product: Business Value
• Goal represents 40% of business case
• “User account registration” Feature represents
70% of Goal value
• “Enter billing information” User Story realizes
60% of Feature value
• % Value Delivered= .4 x .7 x .6 = 16.8%
GoalFeature
User account registration
.7
As a User, I can enter
personal information.
.4
As a User, I can enter billing
information.
.6
Account processing
.3
As an Account Processor, I
can activate a User account.
1
77
FeatureUserStory
8. Landmark Honda: 6x
HondaPresident’s Award
winner:
• “…demonstrate superior achievement
in customer satisfaction, new-car-
unit sales volume and business
management.”
Team: Customer Satisfaction
• “…it is the highest award that a Honda
dealership can receive because it
demands the highest personal
investment and stimulates the
greatest results – satisfied, loyal
customers.”
88
“Although some of them seem to rate our entire operation, in fact they all rate my
personal performance and the scores become part of my permanent record.”
9. Financial: Net Present Value
• C = net cash in period t
• R = cost of capital
• NPV > 0; accept the project
• NPV < 0; decline the project
NPV:
Takes time value of money into account
Takes cost of capital into account
Values projects same as stock
Positive NPV adds value to the firm
Leads to better investment decisions
than other criteria such as IRR, ROI*
NPV = ∑ Ct
(1+r)t
99
• NPV < 0; decline the project
* From “Principles of Corporate Finance” by Brealey &
Myers
Leading and Lagging:
For leading indicators of success, measure the assumptions that went into
the model
For lagging indicators, measure actual investment performance
10. Schedule: Earned Value for Agile
• Does not really measure business value; measures cost delivery
• Tries to measure both schedule performance and cost performance against plan
EVM Definition Calculation
PPC Planned % Complete Iteration # / Total Iterations
APC Actual % Complete Points Delivered / Total Points
1010
APC Actual % Complete Points Delivered / Total Points
PV Planned Value PPC * BAC (budget at completion)
EV Earned Value APC * BAC
CPI Cost Perf Index EV / Actual Cost
SPI Schedule Perf Index EV / PV
Sulaiman, Barton, and Blackburn
11. Other Leading Indicators - Use With Caution!
• Change in velocity
• Change in Team Capacity
• Product Owner Time with Team
• Team co-location time
• Backlog growth
• Defect generation and resolution rates
They Want It All:
“I want it fast”
“I want it cheap”
“I want good quality”
“It must pass governance”
1111
• Process QA Checklist–
o Are stand-ups happening?
o Are demos happening?
o Are retrospectives happening?
o Is working software delivered in every sprint?
o Is testing occurring in every sprint?
12. Sample Agile Balanced Scorecard Revisited
Schedule
EVA
Product
Business Value Delivered
Remaining Feature Backlog
Quality
Team
Customer & Associate Satisfaction
1212
EVA
Release Burndown
Days per Release
Customer & Associate Satisfaction
Iteration Velocity Variance
Audit Pass Rate
Financial
NPV
Cost Savings or Revenue
Dollars per Release
13. Contact Us for Further Information
Sanjiv Augustine
President
Sanjiv.Augustine@lithespeed.com
Roland Cuellar
Vice President
1313
Vice President
Roland.Cuellar@lithespeed.com
On the Web:
http://www.lithespeed.com
http://www.sanjivaugustine.com
"I only wish I had read this book when I started my career in
software product management, or even better yet, when I was
given my first project to manage. In addition to providing an
excellent handbook for managing with agile software development
methodologies, Managing Agile Projects offers a guide to more
effective project management in many business settings."
John P. Barnes, former Vice President of Product Management at
Emergis, Inc.