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How To Implement Quality
Iryna Pylypchuk
Where to start?
Where to start?
 • Analysis
  ▫ Learn the product
  ▫ Review the documents
  ▫ Ask the questions
  ▫ Identify the risks
What is next?

• Planning
  ▫ Scope
  ▫ Approach
  ▫ Resources
What should be defined?
Why do we need testing?
• Detect errors in a software product

• Conformance to requirements

• Establishes confidence

• Evaluates quality attributes
When to start testing?
What is necessary to be tested?
How to perform testing?

• Define testing approach
• Follow test policies
• Periodically review the process
• Document workflows
• Follow standards
Where testing should be performed
Who will perform testing?
QC Team
• Smart
• Free to express their feelings
• Enthusiastic
• Ambitious
• With a shifted leadership
• Creative
• Result oriented
• Interested in achieving common goal
Team Work
Team Work
• How to cooperate?
 ▫ Create a collaborative climate
 ▫ Be open to others' ideas and suggestions
 ▫ Assume good faith
 ▫ Seek consensus
 ▫ Establish a communications system
Teamwork is also an individual skill
• You must be:
  ▫ Willing to find problems
  ▫ Own the problem
  ▫ Solve the problem
Collaboration with the customer
Collaboration with the customer
• Main principles:
 ▫ Review Test Approach with your customer
 ▫ Update with the progress
 ▫ Communicate the issues
 ▫ Confirm the changes to Test Strategy
 ▫ Be polite, honest and open
What documentation does matter?
What documentation does matter?
• Requirements
• Test Plan
• Test Design Specification
• Test Case Specification
• Defect Reports
• Test Summary Reports
• Sign Off Checklist
What provides direction?
Intuition based or…
…or Data based
Why metrics?
• Metrics reduce arguments based on opinion
• Metrics give you answers what really works
• Metrics show where your strengths are
• Bosses love metrics 
Example: Simple Statistics

• QA issues vs. customer tickets
                                       QA
                                       Customer




• Issues found during UAT
                                   Enhancements

                                   UAT defects

                                   Data issues

                                   Existing issues

                                   Defects caused by
                                   enhancements
What about self development?
• Learn from others
• Look for greater results
• Share your knowledge
• Participate in webinars/seminars/trainings/IT Weekends
 …
How to implement quality

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