The document summarizes new features and updates for the ThousandEyes product released in October 2023. Key updates include optimized automation workflows, additional integrations with the ThousandEyes agent, and enhanced visibility and intelligence capabilities such as AWS network path enrichment and new test templates. New agent locations were also added including AWS Wavelength agents and integrations with Cisco RoomOS devices and the Cisco Secure Client.

2. Featured speaker
Mike Hicks
Principal Solutions Analyst

3. New ThousandEyes Product Features
and Release Highlights - October 2023
3
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● Optimized Automation Workflows
● New ThousandEyes Agent Integrations
● Enhanced Visibility and Intelligence

4. New ThousandEyes Product and Release Highlights - October 2023
ThousandEyes for OpenTelemetry Updates
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Optimized Automation
Workflows
Recently Released
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5. 5
ThousandEyes For OpenTelemetry
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

6. ThousandEyes for
OpenTelemetry
6
Additional Test / Metric Support
● FTP server tests
 Availability
 Response Time
 Throughput
● Page load tests
 Page Load Time
 Completion
● DNS Trace
 Availability
 Final Query Time
● DNS Server
 Availability
 Resolution Time
● DNSSEC Trace
 Validity
● RTP Stream
 MOS
 Loss
 Discards
 Latency
● SIP Server
 Availability
 Response Time
 Total Time
Added OTLP/HTTP Support
● Added OTLP exporter support for
HTTP-based receivers
 Previously supported OTLP exporters for
gRPC-based receivers only
● Supports OTLP/HTTP-based
receivers such as Splunk Cloud
● No need to set up a “middleman”
OTel Collector
One data streaming API saves hundreds of Pull API queries!
Streaming = Real Time Data - No need to wait to poll the API
ThousandEyes For OpenTelemetry

7. Demo
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OpenTelemetry Dashboard

8. New ThousandEyes Product and Release Highlights - October 2023
Dashboard Drilldown
8
Optimized Automation
Workflows
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

9. Dashboard Drill-
down
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● Easily drill-down into a test view for troubleshooting
● Supported widget types:
 CEA tests
 EPA tests / Browser session / local network
 Device Interfaces
● Intuitive and streamlined workflow:
 Explore the metrics below dashboard widgets
 Allows selecting multiple tests of interest
 Multiple tests can then be opened in Multi-service Views
Dashboard Drill-down

10. Demo
10
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Dashboard Drilldown

11. New ThousandEyes Product and Release Highlights - October 2023
AWS Network Path Enrichment
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Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

12. AWS Network Path Enrichment
Extended visibility into AWS networks and services
● Leverages new data sources from our AWS partnership to
enrich Path Visualization
● Improves the identification of IP addresses across the global
AWS network increasing the overall path visibility
● AWS service identification within Path Visualization
● More accurate Internet outage detections across AWS edge
and backbone networks
● Clearly shows the AWS Region that traffic is traversing
● Detailed diagnostic POP comparison including json data that
can be shared with AWS Support

13. AWS Network Path Enrichment
Enhanced AWS Node Identification
● Identifies services like S3, EC2, CloudFront, Route 53 and Global Accelerators within a path visualization
● Improves the identification of IP addresses across the global AWS network increasing the overall path visibility
● Displays the AWS region that a service or node belongs to, which helps show geographic routing and performance

14. AWS Network Path Enrichment
Report on AWS Global Accelerator (AGA) Performance
● Identifies when traffic is flowing through an AGA node
● Tests actual performance to the AGA node and measures average latency
● Allow for alerts when observed TCP latency across the AWS global accelerator
network rises above expected levels
● Highlights Global Accelerator nodes with higher than expected response time

15. Demo
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AWS Network Path Enrichment

16. New ThousandEyes Product and Release Highlights - October 2023
Test Templates Updates
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Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

17. Test Templates Updates
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Added Flexibility for Test Template Deployment
● New certification level for templates
 ThousandEyes Certified
 Partner Certified
• Microsoft 365
• Google Cloud
 User-defined
• Templates can be made available for all users within an
account group
● Best Practices guides available for certified templates
● Allows unselecting tests that you don’t want to deploy

18. Test Templates Updates - Google Cloud
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● ThousandEyes now includes test
templates for many popular Google
Cloud services
 Google Big Query
 Google Cloud Spanner
 Google Cloud Vision AI
 Google Compute Engine
 GKE
 Google Mail
● Alert and Dashboard content built-in

19. Test Templates Updates - Microsoft 365
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Start monitoring Microsoft 365 in just a few clicks!
● Cloud & Enterprise Agents > Test Settings > Add
from Template > Microsoft 365
● Select agents & interval, enter DNS resolvers &
tenant name
● Deploy 20 tests, 2 dashboards, and 6 labels
following ThousandEyes best practices
● New Monitoring Guide
 (incl. Endpoint Agents and Internet Insights)

20. Demo
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Test Templates

21. New ThousandEyes Product and Release Highlights - October 2023
AWS Wavelength + New Agent Locations
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Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

22. AWS Wavelength Agents
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● Cloud agents deployed within a carrier's
MEC environment
● Allows tests from carrier networks to
provide visibility at the mobile/internet
edge
● Initial deployment of 30 agents across 7
countries
○ 6 carriers
■ Verizon
■ Bell
■ BT
■ Vodafone
■ KDDI
■ SK Telecom
○ 7 AWS regions
■ US East
■ US West
■ Canada Central
■ Europe - London
■ Europe - Frankfurt
■ APAC - Tokyo
■ APAC - Seoul
● Example use case
○ Mobile gaming company provides
servers in an MEC in order to provide
the best performance to mobile gamers.
○ Wavelength agent will give them
visibility into the MEC <-> Internet and
allow them to monitor the network
quality of their backend services.

23. Expanded Cloud Agent Coverage
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24. New ThousandEyes Product and Release Highlights - October 2023
Cisco RoomOS Device Integration
24
New ThousandEyes
Agent Integrations
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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ThousandEyes for Cisco RoomOS Devices
Troubleshoot
in Control Hub

26. Cisco RoomOS Device Integration
ThousandEyes Agents Tests Supported
Will be released with the
RoomOS software
channel
Automated Session tests
(AST’s) will run every 60
sec when meetings are in
progress
Problem Solving
Aims to mitigate the
complexities of
troubleshooting and root
cause identification on
RoomOS devices
Simplification
Simplifies the problem-
solving process and
enhances overall device
performance

27. Demo
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Cisco RoomOS Device Integration

28. New ThousandEyes Product and Release Highlights - October 2023
Cisco Secure Client
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New ThousandEyes
Agent Integrations
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

29. Cisco Secure Client
Endpoint Agent
Module
Single installation for all Cisco security
modules
● ThousandEyes Endpoint Agent 1.165 will be
included in Secure Client 5.04032 version
along with other security modules
● Removes the need for a separate installation
when using multiple products
● Agent will be registered by “Connection String”
to an existing ThousandEyes Account
● Supports any Endpoint Agents licensing
Cisco Secure Client

30. • Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
youtube.com/@theinternetreport_official
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Next steps
• New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
• New Getting Started Guides
docs.thousandeyes.com/product-documentation/getting-started
Blog and
Podcast
Learning
Resources
Support
Community
• Join the discussion at the ThousandEyes Support
Community: cs.co/TESupport
• Reach out to your CSM with any questions
Connect
With Your
CSM

31. Q&A
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