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New ThousandEyes Product Features and Release Highlights: October 2023

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New ThousandEyes Product Features and Release Highlights: October 2023
Featured speaker
Mike Hicks
Principal Solutions Analyst
New ThousandEyes Product Features
and Release Highlights - October 2023
3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
● Optimized Automation Workflows
● New ThousandEyes Agent Integrations
● Enhanced Visibility and Intelligence
New ThousandEyes Product and Release Highlights - October 2023
ThousandEyes for OpenTelemetry Updates
4
Optimized Automation
Workflows
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
5
ThousandEyes For OpenTelemetry
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes for
OpenTelemetry
6
Additional Test / Metric Support
● FTP server tests
 Availability
 Response Time
 Throughput
● Page load tests
 Page Load Time
 Completion
● DNS Trace
 Availability
 Final Query Time
● DNS Server
 Availability
 Resolution Time
● DNSSEC Trace
 Validity
● RTP Stream
 MOS
 Loss
 Discards
 Latency
● SIP Server
 Availability
 Response Time
 Total Time
Added OTLP/HTTP Support
● Added OTLP exporter support for
HTTP-based receivers
 Previously supported OTLP exporters for
gRPC-based receivers only
● Supports OTLP/HTTP-based
receivers such as Splunk Cloud
● No need to set up a “middleman”
OTel Collector
One data streaming API saves hundreds of Pull API queries!
Streaming = Real Time Data - No need to wait to poll the API
ThousandEyes For OpenTelemetry
Ad

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New ThousandEyes Product Features and Release Highlights: October 2023

  • 3. New ThousandEyes Product Features and Release Highlights - October 2023 3 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ● Optimized Automation Workflows ● New ThousandEyes Agent Integrations ● Enhanced Visibility and Intelligence
  • 4. New ThousandEyes Product and Release Highlights - October 2023 ThousandEyes for OpenTelemetry Updates 4 Optimized Automation Workflows Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 5. 5 ThousandEyes For OpenTelemetry © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 6. ThousandEyes for OpenTelemetry 6 Additional Test / Metric Support ● FTP server tests  Availability  Response Time  Throughput ● Page load tests  Page Load Time  Completion ● DNS Trace  Availability  Final Query Time ● DNS Server  Availability  Resolution Time ● DNSSEC Trace  Validity ● RTP Stream  MOS  Loss  Discards  Latency ● SIP Server  Availability  Response Time  Total Time Added OTLP/HTTP Support ● Added OTLP exporter support for HTTP-based receivers  Previously supported OTLP exporters for gRPC-based receivers only ● Supports OTLP/HTTP-based receivers such as Splunk Cloud ● No need to set up a “middleman” OTel Collector One data streaming API saves hundreds of Pull API queries! Streaming = Real Time Data - No need to wait to poll the API ThousandEyes For OpenTelemetry
  • 7. Demo 7 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. OpenTelemetry Dashboard
  • 8. New ThousandEyes Product and Release Highlights - October 2023 Dashboard Drilldown 8 Optimized Automation Workflows Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 9. Dashboard Drill- down 9 ● Easily drill-down into a test view for troubleshooting ● Supported widget types:  CEA tests  EPA tests / Browser session / local network  Device Interfaces ● Intuitive and streamlined workflow:  Explore the metrics below dashboard widgets  Allows selecting multiple tests of interest  Multiple tests can then be opened in Multi-service Views Dashboard Drill-down
  • 10. Demo 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Drilldown
  • 11. New ThousandEyes Product and Release Highlights - October 2023 AWS Network Path Enrichment 11 Enhanced Visibility and Intelligence Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 12. AWS Network Path Enrichment Extended visibility into AWS networks and services ● Leverages new data sources from our AWS partnership to enrich Path Visualization ● Improves the identification of IP addresses across the global AWS network increasing the overall path visibility ● AWS service identification within Path Visualization ● More accurate Internet outage detections across AWS edge and backbone networks ● Clearly shows the AWS Region that traffic is traversing ● Detailed diagnostic POP comparison including json data that can be shared with AWS Support
  • 13. AWS Network Path Enrichment Enhanced AWS Node Identification ● Identifies services like S3, EC2, CloudFront, Route 53 and Global Accelerators within a path visualization ● Improves the identification of IP addresses across the global AWS network increasing the overall path visibility ● Displays the AWS region that a service or node belongs to, which helps show geographic routing and performance
  • 14. AWS Network Path Enrichment Report on AWS Global Accelerator (AGA) Performance ● Identifies when traffic is flowing through an AGA node ● Tests actual performance to the AGA node and measures average latency ● Allow for alerts when observed TCP latency across the AWS global accelerator network rises above expected levels ● Highlights Global Accelerator nodes with higher than expected response time
  • 15. Demo 15 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. AWS Network Path Enrichment
  • 16. New ThousandEyes Product and Release Highlights - October 2023 Test Templates Updates 16 Enhanced Visibility and Intelligence Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 17. Test Templates Updates 17 Added Flexibility for Test Template Deployment ● New certification level for templates  ThousandEyes Certified  Partner Certified • Microsoft 365 • Google Cloud  User-defined • Templates can be made available for all users within an account group ● Best Practices guides available for certified templates ● Allows unselecting tests that you don’t want to deploy
  • 18. Test Templates Updates - Google Cloud 18 ● ThousandEyes now includes test templates for many popular Google Cloud services  Google Big Query  Google Cloud Spanner  Google Cloud Vision AI  Google Compute Engine  GKE  Google Mail ● Alert and Dashboard content built-in
  • 19. Test Templates Updates - Microsoft 365 19 Start monitoring Microsoft 365 in just a few clicks! ● Cloud & Enterprise Agents > Test Settings > Add from Template > Microsoft 365 ● Select agents & interval, enter DNS resolvers & tenant name ● Deploy 20 tests, 2 dashboards, and 6 labels following ThousandEyes best practices ● New Monitoring Guide  (incl. Endpoint Agents and Internet Insights)
  • 20. Demo 20 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Test Templates
  • 21. New ThousandEyes Product and Release Highlights - October 2023 AWS Wavelength + New Agent Locations 21 Enhanced Visibility and Intelligence Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 22. AWS Wavelength Agents 22 ● Cloud agents deployed within a carrier's MEC environment ● Allows tests from carrier networks to provide visibility at the mobile/internet edge ● Initial deployment of 30 agents across 7 countries ○ 6 carriers ■ Verizon ■ Bell ■ BT ■ Vodafone ■ KDDI ■ SK Telecom ○ 7 AWS regions ■ US East ■ US West ■ Canada Central ■ Europe - London ■ Europe - Frankfurt ■ APAC - Tokyo ■ APAC - Seoul ● Example use case ○ Mobile gaming company provides servers in an MEC in order to provide the best performance to mobile gamers. ○ Wavelength agent will give them visibility into the MEC <-> Internet and allow them to monitor the network quality of their backend services.
  • 23. Expanded Cloud Agent Coverage 23
  • 24. New ThousandEyes Product and Release Highlights - October 2023 Cisco RoomOS Device Integration 24 New ThousandEyes Agent Integrations Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 25. 25 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes for Cisco RoomOS Devices Troubleshoot in Control Hub
  • 26. Cisco RoomOS Device Integration ThousandEyes Agents Tests Supported Will be released with the RoomOS software channel Automated Session tests (AST’s) will run every 60 sec when meetings are in progress Problem Solving Aims to mitigate the complexities of troubleshooting and root cause identification on RoomOS devices Simplification Simplifies the problem- solving process and enhances overall device performance
  • 27. Demo 27 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco RoomOS Device Integration
  • 28. New ThousandEyes Product and Release Highlights - October 2023 Cisco Secure Client 28 New ThousandEyes Agent Integrations Recently Released © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 29. Cisco Secure Client Endpoint Agent Module Single installation for all Cisco security modules ● ThousandEyes Endpoint Agent 1.165 will be included in Secure Client 5.04032 version along with other security modules ● Removes the need for a separate installation when using multiple products ● Agent will be registered by “Connection String” to an existing ThousandEyes Account ● Supports any Endpoint Agents licensing Cisco Secure Client
  • 30. • Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ • Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official 30 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps • New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial • New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community • Join the discussion at the ThousandEyes Support Community: cs.co/TESupport • Reach out to your CSM with any questions Connect With Your CSM
  • 31. Q&A © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 31
  • 32. 32 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.