This document discusses how outsourcing field service tasks can help medical device companies deliver better and leaner field service. Some key benefits outlined include receiving a one-stop solution and single point of contact, lowering costs through centralized specialist resources, having the ability to scale services at will, receiving a customized solution tailored to a company's specific needs, ensuring quality is measured by outcomes, and gaining access to the best talent when needed. The document concludes with a case study of how one medical device company successfully managed a major voluntary recall through outsourcing.
Microlise Director of Product Presentation at the Microlise Field Service & F...Microlise
Stephen Watson, Director of Product, Microlise delivered a presentation about engaging van fleet drivers at the Microlsie Field Service & Fleet Conference 2015.
Preparing For the Internet of Things (IoT) In Field ServiceServiceMax
John Ragsdale from analyst group TSIA and Jeremy Frank from ServiceMax teamed up on this webinar to advise field service oerganizations on how to prepare for the Internet of Things (IoT) in field service.
How to Empower Your Clinician with Automated Self-Service TechnologyRES
There are few things more frustrating for clinicians than being logged in a queue to speak to an IT professional on the service desk. Wouldn’t it be great if they could be more self-sufficient?
This can be achieved with the consolidation of IT into a cohesive framework. One that is capable of automating and orchestrating the majority of trivial and mundane tasks currently driving the service desk meltdown.
As your company and your people become increasingly dependent on IT services—and as the relentless pace of business change drives greater “churn” in who needs what, and when—conventional approaches to IT service management are fast becoming obsolete.
By implementing RES ONE Service Store, your company can handle the intensifying IT service management requirements with ease, efficiency and excellence.
Microlise Director of Product Presentation at the Microlise Field Service & F...Microlise
Stephen Watson, Director of Product, Microlise delivered a presentation about engaging van fleet drivers at the Microlsie Field Service & Fleet Conference 2015.
Preparing For the Internet of Things (IoT) In Field ServiceServiceMax
John Ragsdale from analyst group TSIA and Jeremy Frank from ServiceMax teamed up on this webinar to advise field service oerganizations on how to prepare for the Internet of Things (IoT) in field service.
How to Empower Your Clinician with Automated Self-Service TechnologyRES
There are few things more frustrating for clinicians than being logged in a queue to speak to an IT professional on the service desk. Wouldn’t it be great if they could be more self-sufficient?
This can be achieved with the consolidation of IT into a cohesive framework. One that is capable of automating and orchestrating the majority of trivial and mundane tasks currently driving the service desk meltdown.
As your company and your people become increasingly dependent on IT services—and as the relentless pace of business change drives greater “churn” in who needs what, and when—conventional approaches to IT service management are fast becoming obsolete.
By implementing RES ONE Service Store, your company can handle the intensifying IT service management requirements with ease, efficiency and excellence.
Empowering The End User - The Future of IT Support, Developing a First Class ...RES
With the consumerisation of IT, the expectations and demands of the end user are rising. Users are demanding the functionality, autonomy and freedom to consume IT services that they have at home and IT departments are struggling to adapt. This presentation shows how an NHS hospital is using technology to empower and enable users to self-serve systems, services and processes.
We present how the typical model of delivering IT services can change, end users are frustrated by the lack of responsiveness to their needs, and that empowering the end user not only improves the impression of the service it can save money.
Presentation By:
Ward Priestman, IT Consultant - Paperless Hospitals
Mark Taylor, Head of IT Support - East Lancashire Hospitals NHS Trust
Thomas Klouwer, Director Sales Engineer - RES Software
For more information on the topic, visit www.ressoftware.com/uk
Brian Garofola's presentation at "DevOps: The Key to Delivery Applications and Services Faster and Better" InformationWeek event in Chicago on December 3, 2014.
CDK Global is the largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry. Brian Garofola, Engineering Director at CDK Global, talks about the journey towards increasing the flow of value to customers by constantly improving the people, processes, and tools in the delivery pipeline.
Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Top 5 Considerations When Choosing a New HCM VendorAggregage
If you find enough companies who have succeeded and work backward to understand how each of those companies achieved that success, you start to notice that the things they considered along the path to that success are often the same. Join Patrick Sayers, president of Newcastle Research, to learn about some of the most important things successful companies consider on the path to a successful HR technology strategy.
Here's What We've Discovered About Microsoft's Updated Windows 10 Servicing M...Ivanti
Do you still slip-up and say Current Branch? Who’s this new kid on the block they call ‘Semi-Annual Channel’? Since Microsoft made a few key changes to their servicing model in July, we’ve fielded a few questions about the different channels (it’s RIP for CB and CBB) and the new twice a year update schedule. In this webinar, Ivanti’s Windows 10 experts will explain the options and offer advice on when and how to deploy.
CompTIA 4th Annual Trends in Managed Services CompTIA
Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. What do they consider “managed services” and what kinds of questions to they ask when vetting providers? What do they look for in a service level agreement? Trends in Managed Services captures critical end-user information about managed services usage patterns, preferences and general attitudes towards managed services to help guide you toward maximum growth and profitability.
The study, conducted in two parts, includes quantitative findings based on an online survey of 350 executives in the end-user community, plus an in-depth set of qualitative interviews with 18 current or former users of managed services.
Bizagi and Stone Coast Fund Services: How Centers of Excellence Speed Up Digi...Bizagi
The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”
In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
View this presentation to explore:
•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE
RES and guest analysts from the 451 Group, William Fellows and Agatha Poon, uncover the power of automation in delivering apps and services to the enterprise through a more scalable and effective approach. We will also discuss future benefits of automation and self-service, as customers map out their digital workspace and cloud journey. Register Here
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Kclink is a global diversified outsourced IT services and solutions company. Since 2007, we are assisting our clients to achieve their business objectives by successfully outsourcing their non-core business processes and delivering enterprise solutions. Kclink executed numerous engagements for diverse clients by leveraging our people, processes and technology to catapult our clients to achieve their business potential.
Kclink has earned an ISO: 9001-2008 and qCMMI Level III certification. At its core, this certification means that all clients can count on us to perform with consistency and quality. We also received award for being the fastest growing India Company by International Achiever’s Conference (IAC).
We have vast experience in offshore outsourcing and have matured into a dependable outsourcing partner providing substantial value and savings to our clients..
Empowering The End User - The Future of IT Support, Developing a First Class ...RES
With the consumerisation of IT, the expectations and demands of the end user are rising. Users are demanding the functionality, autonomy and freedom to consume IT services that they have at home and IT departments are struggling to adapt. This presentation shows how an NHS hospital is using technology to empower and enable users to self-serve systems, services and processes.
We present how the typical model of delivering IT services can change, end users are frustrated by the lack of responsiveness to their needs, and that empowering the end user not only improves the impression of the service it can save money.
Presentation By:
Ward Priestman, IT Consultant - Paperless Hospitals
Mark Taylor, Head of IT Support - East Lancashire Hospitals NHS Trust
Thomas Klouwer, Director Sales Engineer - RES Software
For more information on the topic, visit www.ressoftware.com/uk
Brian Garofola's presentation at "DevOps: The Key to Delivery Applications and Services Faster and Better" InformationWeek event in Chicago on December 3, 2014.
CDK Global is the largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry. Brian Garofola, Engineering Director at CDK Global, talks about the journey towards increasing the flow of value to customers by constantly improving the people, processes, and tools in the delivery pipeline.
Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Top 5 Considerations When Choosing a New HCM VendorAggregage
If you find enough companies who have succeeded and work backward to understand how each of those companies achieved that success, you start to notice that the things they considered along the path to that success are often the same. Join Patrick Sayers, president of Newcastle Research, to learn about some of the most important things successful companies consider on the path to a successful HR technology strategy.
Here's What We've Discovered About Microsoft's Updated Windows 10 Servicing M...Ivanti
Do you still slip-up and say Current Branch? Who’s this new kid on the block they call ‘Semi-Annual Channel’? Since Microsoft made a few key changes to their servicing model in July, we’ve fielded a few questions about the different channels (it’s RIP for CB and CBB) and the new twice a year update schedule. In this webinar, Ivanti’s Windows 10 experts will explain the options and offer advice on when and how to deploy.
CompTIA 4th Annual Trends in Managed Services CompTIA
Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. What do they consider “managed services” and what kinds of questions to they ask when vetting providers? What do they look for in a service level agreement? Trends in Managed Services captures critical end-user information about managed services usage patterns, preferences and general attitudes towards managed services to help guide you toward maximum growth and profitability.
The study, conducted in two parts, includes quantitative findings based on an online survey of 350 executives in the end-user community, plus an in-depth set of qualitative interviews with 18 current or former users of managed services.
Bizagi and Stone Coast Fund Services: How Centers of Excellence Speed Up Digi...Bizagi
The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”
In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
View this presentation to explore:
•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE
RES and guest analysts from the 451 Group, William Fellows and Agatha Poon, uncover the power of automation in delivering apps and services to the enterprise through a more scalable and effective approach. We will also discuss future benefits of automation and self-service, as customers map out their digital workspace and cloud journey. Register Here
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Kclink is a global diversified outsourced IT services and solutions company. Since 2007, we are assisting our clients to achieve their business objectives by successfully outsourcing their non-core business processes and delivering enterprise solutions. Kclink executed numerous engagements for diverse clients by leveraging our people, processes and technology to catapult our clients to achieve their business potential.
Kclink has earned an ISO: 9001-2008 and qCMMI Level III certification. At its core, this certification means that all clients can count on us to perform with consistency and quality. We also received award for being the fastest growing India Company by International Achiever’s Conference (IAC).
We have vast experience in offshore outsourcing and have matured into a dependable outsourcing partner providing substantial value and savings to our clients..
T/DG provides all technology components required for implementation of ERP so...The Digital Group
The Digital Group started off with a clear as-is analysis of the implementation. It took inventory of all the required enhancements, interfaces and new developments. T/DG solutions architects where put in place to collect, verify, and/or create requirements for all aspects of the system.
Application sourcing focused on value, not cost aloneWGroup
As part of a four year transformation strategy to replace its aging technology stack, strengthen their expertise and reduce the total cost of ownership, a $12 billion US-based organization was seeking a solution that would resolve problems they were experiencing in the delivery of their applications development, maintenance and support functions. In this case study, WGroup facilitated the outsourcing RFP process with service providers so the client could evaluate partners based on value-creation capabilities, and not on cost alone. The resulting outsourcing contract implemented drove a metric-driven organization, measurable operational improvements, and expanded the service catalog of the IT organization.
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
Firstsource transformative solutions across three pillars - the client’s technology, processes and people - ensured 32% guaranteed cost savings over five years.
Assured quality and efficiency for critical applications of a Fortune 500 ins...Mindtree Ltd.
In today's business environment, the quality of an organization's applications can have a direct impact on the quality of its financial results. Across industries, enterprises are engaged in developing ever-better applications and challenging their IT functions to deliver more effective and efficient application maintenance. Here is how Mindtree helped.
Realtime Results is a professional services firm with years of Product Recall consulting and management expertise. This presentation showcases our years of Product Recall Expertise & Capabilities.
To know more about Realtime Results and our our Product Recall Services, please visit www.recallresults.com and www.realtimeresults.com
As a pioneer in the staffing industry, and in the study of workforce preferences, Kelly takes a high-level look at collaboration as it pertains to the global worker today. In addition to analyzing worker preferences and psychographic insights based on survey data from the 2015 and 2014 Kelly Global Workforce Index™ (KGWI), this report pulls insights from Kelly Free Agent research (2015) survey data and other research sources. Unless otherwise noted, all statistics come from recent Kelly workforce research data.
Maßnahmen gegen den Fachkräftemangel in Europa in den Bereichen Mathematik, Informatik, Naturwissenschaft und Technik: Warum eine Strategie der Inklusion entscheidend ist.
Wenn wir den massiven Fachkräftemangel in den MINT-Berufen (Mathematik, Informatik, Naturwissenschaft und Technik) in Europa lindern wollen, müssen wir schleunigst damit beginnen, mehr Frauen einzustellen. Und wir müssen dabei an einem Strang ziehen. Zur Optimierung des MINT-Talentepools durch größere Diversität bedarf es jedoch mehr als nur ein wenig zusätzlicher Mühe bei der Personalanwerbung. Vor allem gilt es, ein Klima der Inklusion zu schaffen, das die Einstellung und Bindung von Frauen in der MINT-Branche begünstigt. Gleichzeitig müssen Unternehmen die Beseitigung von Vorurteilen und Barrieren zur Priorität erheben und zur Chefsache erklären; Führungskräfte müssen aktive Unterstützung leisten und institutionelle Verantwortung übernehmen. Des Weiteren ist es von wesentlicher Bedeutung, Frauen in diesen Berufen ein besseres Mentoring zu bieten und die Diversität weiter zu erhöhen. Denn es steht eine ganze Menge auf dem Spiel – und das betrifft nicht nur Ihr Unternehmen, sondern die Zukunft der Branche in ganz Europa.
Als Pionier auf dem Gebiet der Personaldienstleistungen und der Erforschung von Arbeitnehmervorlieben bietet Kelly Services eine umfassende Analyse, die verdeutlicht, weshalb es so wichtig ist, gegen die Unterrepräsentation von Frauen in Europas MINT-Branche anzugehen. Dabei untersuchen wir auch, welche Faktoren Unternehmen berücksichtigen müssen, um diese Spezialistinnen langfristig zu binden.
Neben der Analyse von Arbeitnehmervorlieben und psychographischen Einblicken auf Grundlage der Umfrageergebnisse aus dem Kelly Global Workforce Index von 2014 und 2015 werden in diesem Bericht auch Erkenntnisse aus der Kelly Free Agent Research-Studie von 2015 und sekundären Quellen berücksichtigt. Sofern nicht anders angegeben, stammen alle Statistiken aus aktuellen Arbeitsmarktstudien von Kelly.
The Kelly Global Workforce Index (KGWI) is an annual global survey that is the largest study of its kind. In 2015, Kelly collected feedback from 164,000 workers across 28 countries across the Americas, EMEA, and APAC regions and a multitude of industries and occupations.
This study is taking a high level look at:
- Work-Life Design as it pertains to the global worker today.
- Women in STEM Talent Gap - a study that at the gap of women talent in STEM – Science, Technology, Engineering and Math – fields.
- Career Management – specifically the emerging trend of do-it-yourself (“DIY”) career development – as it pertains to the global worker seeking to be as resilient as possible in today’s uncertain environment
- Collaborative Work Environment as it pertains to the global worker today.
Here is our second global report on the topic Women in STEM.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
2. Better, leaner engineering field services is here
Do you deploy technical field service talent for repairs, upgrades, installations, remediation,
break-fixes or calibration of medical devices? If you do, you are no doubt managing increasing
administration, compliance and regulatory requirements, alongside the need to find talented
engineers to do the work on time and on budget.
As a supplier to one of the most heavily regulated industries in the world, the quality and
timeliness of the technical support your customers receive is critical—not just when things go
wrong, but every single day for routine tasks too.
Recalls, product upgrades, government mandates and scheduled quality checks or repairs all
take significant resources to staff and project manage. As compliance requirements and product
complexity increase, so too does the task of properly installing and maintaining the medical
devices that millions of patients rely upon each year across the US.
Introduction /02
3. There is a better, leaner way to
manage this growing task.
/03
Here are the six key benefits to
outsourcing the field service task
in the medical device industry.
5. Therearehundredsofoutsourcingprovidersinthemedicaldevicefield
acrosstheUS.However,thereareonlyaselectfewthatprovidea
one-stopapproachtotrulystreamlinetheentireprocess,endtoend.
Unlike traditional outsourcing providers, we project manage, as well as source and
deploy technical talent for engineering field service tasks every single day. Once our
customers validate and approve a fix or upgrade to a device, we will schedule, deliver
and quality control the entire process. It is a one-stop solution that requires nothing more
than approval and validation from the client.
We coordinate client projects centrally to source technicians, manage the project
plan and provide customized reporting for every program. Our clients also receive a
dedicated Program/Project Manager as their single point of contact for all queries and
updates. Over the past 16 years, we have managed critical business processes on our
clients’ behalf with a commitment to operational excellence, innovation and world-class
customer service.
Receive a one-stop solution & a single point of contact /05
Our one-stop
solution:
• Significantly reduces
the administration
burden of both routine
and remedial field
service tasks
• Ensures robust
scheduling of, and
access to, the
right resources
• Allows clients to retain
full control through a
simple validation and
approval process.
7. A large, globally networked organization can offer the backing
of more resources and more experience to streamline both
routine and remedial maintenance tasks.
Our due diligence and implementation processes have the benefit of being honed over
years, across multiple client industries. We understand the trends that are emerging in
field service and how to best manage the task as it stands today.
Our clients also receive the benefit of the additional corporate resources that come
with being part of a much larger global outsourcing organization. We can tap into the
expertise of legal personnel, as well as risk management, quality assurance and contract
administration resources.
When we identify efficiencies or process improvements that can lower costs, we act.
Lower costs through centralized specialist resources /07
Our field
service teams:
• Have extensive
experience in managing
end-to-end field
service programs
• Ensure process and
resource consistency
• Provide predictable
costs for budgeting.
9. Growth that is sustainable and profitable is what most
businesses are seeking. And, the opportunities for growth
in the medical device field are clear.
When we take on the end-to-end field service task for you, we come with the ability
to scale your program, regionally, nationally or globally. Strong, secure systems and
processes are part of how we do this, but so too is our access to the best talent
across the world.
Whether you are implementing a new program or shifting from a self-managed technical
field service team, we will work with you to establish a roadmap to help your organization
understand and adopt change.
The ability to scale at will /9
We bring to the table:
• The confidence
of working with a
financially stable partner
• Global reach and
networks in almost
every industry.
11. There is no ‘one size fits all’ in field service engineering solutions.
That’s why we customize our approach for each client.
We add or delete features based on customer requirements and design our client
programs from the ground up so that they are scalable and respond to changes in our
clients’ businesses. We deliver field service as a managed solution, therefore it can be
deployed for a one-off or an ongoing program of work.
We have the largest dedicated implementation team in our industry. We manage
successful implementations by clearly understanding our customers’ needs, challenges,
and requirements prior to designing the processes.
A customized solution that fits your business /11
We can provide:
• Customized reporting to
fit with your compliance
requirements
• The ability to interface
with any technology
you use
• An implementation plan
that suits your business
and delivers continuous
improvement and cost
savings plans.
13. Quality is at the core of all our operations.
Whether it is a recall for a medical device or regular maintenance, our clients rely on us
to deliver the best quality talent and services. We do this by establishing clear
deliverables in a collaborative way.
With our clients, we establish a well-defined scope of services with clear levels of
ownership and responsibilities, agreed-upon deliverables (SLA and KPIs) and
cost-saving objectives.
Quality that is measured by outcomes /13
Every managed
solution is contracted as
a multi-year program,
which delivers year-
over-year process
improvements and is
measured by:
• Lower cost of ownership
to the customer
• Quicker work outcome
delivery cycles
• Improved HR and
working capital
utilization.
15. The right people are still critical to the success of any field
service program, and we have the recruiting strength and
experience to find them.
Our Fortune 500®
business has been built on talent-sourcing excellence. We can ‘lift and
shift’ existing talent or we can find additional resources in the places you need them.
We deliver:
• Recruitment and retention of top-level engineering and technical field service talent
• Direct training for staff, or facilitation of training through your existing processes
• All related administrative processing from initial contract and onboarding through
to every day issues, such as employee travel expense management and the
administration of contractor benefits
• Project management, talent acquisition and management of talent regionally
or nationally
• Scheduling of the deployment of all engineering field services resources, including
travel coordination.
We will even issue, track and collect equipment, if necessary.
The best talent, when you need it /15
Our solution combines
disciplined operational
management with
core staffing expertise
to deliver increased
productivity and
reduced overall
costs for your field
service program.
16. /16
Case Study:
How one global medical device
manufacturer managed a major,
voluntary recall through outsourcing.
17. A global medical device manufacturer was a leader in specialty generic injectable
pharmaceuticals. Helping their clients to lower the costs associated with administering
injectable medications and improving patient outcomes remain key drivers of their
business success.
After a considerable period of strong growth and high performance, the client began
experiencing two significant issues:
1. Supply-chain delays regarding specific replacement components for their products
2. Declining pipeline of new engineering talent.
When faced with an FDA recall that affected some 300,000 pain-management pumps at
over 4,000 sites, the client looked to outsourcing to manage the recall and to maintain
the highest quality patient care.
/17
The story:
18. The recall program required specific hardware and software upgrades on medical
devices. The program was time sensitive and potential reputational impacts for
the client.
We established centralized, traveling teams to provide technical support wherever
the client needed. We provided LPNs and technicians as well as program managers,
project managers and field service engineers to manage remedial and ongoing
maintenance tasks.
At the outset of the program, Kelly was one of three suppliers. At the conclusion, of
phase two of the project, 100% of the work had been awarded to our team due to
consistent out-performance of our competitors.
/18
what we did:
19. The success of the recall program created efficiencies for the ongoing maintenance and
installation teams. The client now has the following:
• One centralized project management group to efficiently manage each task through
a single point of contact
• Reduced complexity of logistics for their remedial and ongoing maintenance tasks
• A strong partnership approach with shared accountability for outcomes
• The ability to attract and retain the right skill sets of individuals across
three countries
• Significant cost savings of around one-third per employee
• Better reporting leading to cost savings and efficiencies.
/19
the benefits:
20. EXIT
About the authors
Mike Dobbertin is Vice President, Centralized Operations Management (COM) with global
responsibility for service delivery of all STEM-related projects and engagements in the Global
Managed Solutions group of KellyOCG. Mike has worked for Kelly Services for over 26 years and
joined the Outsourcing & Consulting Group in May 2013. Mike is based in Western, NY and holds
a Bachelor of Science degree from the State University of New York at Fredonia.
Joe Lampinen is a Director in the Engineering Services Group with Kelly Services, serving as
a technical workforce strategist and solutionist, working with industrial clients to prepare scope
and plans for engineering engagements. He holds an interdisciplinary Bachelor’s degree from
Western Illinois University, a Graduate Certificate in Engineering Law and Management from
the University of Illinois at Chicago and is currently completing a Master of Science degree in
Technology at Purdue University. Mr. Lampinen is credentialed as a Certified Manufacturing Engineer (CMfgE),
Project Management Professional (PMP) and is a Leadership in Energy and Environmental Design Accredited
Professional (LEED AP).
About KellyOCG
KellyOCG®
is the Outsourcing and Consulting Group of workforce solutions provider Kelly Services, Inc. KellyOCG is a
global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business
Process Outsourcing (BPO), Contingent Workforce Outsourcing (CWO), including Independent Contractor Solutions,
Human Resources Consulting, Career Transition and Executive Coaching, and Executive Search.
KellyOCG was named in the International Association of Outsourcing Professionals®
2014 Global
Outsourcing 100®
list, an annual ranking of the world’s best outsourcing service providers and advisors.
Further information about KellyOCG may be found at kellyocg.com.
For more thought leadership go to talentproject.com