This document summarizes a presentation about extending the capabilities of traditional enterprise app stores. It discusses how an IT store can automate the delivery and return of all IT services, not just apps, on a 24/7 basis. An IT store allows users to access services through a single portal and shifts responsibility for costs and services from IT to individual employees and business units. It also demonstrates how an IT store from RES Software can reduce service desk tickets, improve worker productivity, and provide a 225% ROI through automated and proactive service delivery. The presentation argues that an IT store bridges the gap between business and IT by transforming how users consume services.

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Copyright © 2014, RES Software. All rights reserved. 0113
Beyond the Enterprise App Store
Episode 2:

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Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTERS
Phil Eden,
Regional Partner
Manager
Sean Donahue,
Chief Evangelist
#BusinessMeetsIT
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Today’s Agenda
 What is an EAS
 Limitations of traditional EAS
 Where an IT Store extends
 See IT to believe IT
 What’s the word on the street?

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What is an EAS?
• Digital Distribution for Software
• Download and Install
• Proprietary
• Intuitive
• Apple, Android, Microsoft (?)
• Linux?

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Source: Forrsights Software Survey, Q2 2013
Why does your firm use or plan to use a corporate app store?
18%
38%
51%
58%
67%
Pushes responsibility and cost control from
management down to individual employees
Pushes responsibility and cost control from IT
down to business units or departments
Gives IT the ability to easily de-provision
apps that we do not need any more
Allows access to new apps more quickly than
IT could
Provides a single point of access for software
users (e.g., single sign-on)
Base = 1,248 global software decision-makers
What drives corporate adoption of app stores
Shift costs
and
responsibility
Improve
IT
efficiency

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Application Store Limitations
Only Applications
No Qualification
All or Nothing Approach
Only Self-Service
Self-service apps
Predictable apps
Other activities
“Once they are out there, do they ever come back?”

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Level Up!
• What is an IT Store?
• Broaden the original concept
• All IT Services – not just apps
• Available 24/7/365
• What are your top 5?
• Reduce Service Desk Tickets
• On-Boarding?
• Proactive Service Automation
• Context Aware Services

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Automating the Lifecycles of IT Services
• Triggered by Business
Qualification
• Delivered Proactively
• Intuitive Self-Service for Users
• Access Secured &
Personalized
• Modern & Future-Proofed
Technology
User

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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What’s the Word on the Street?

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New worker productivity in
hours versus 6 weeks
25% reduction in service desk
tickets within 30 days
225% ROI
(6.3 month payback)
With RES Software…
• Users get a great and consistent user
experience
• Users can get the IT services they need,
quickly and automatically
• Delivery and return of IT services happens
instantly and 24/7/365
• The gap between business and IT is bridged

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Bridging the Gap for Better IT Services
RES Software transforms how users consume IT services through proactive,
secure and automated delivery and return of IT resources, with a great user
experience.
RES IT Store An automated self-service portal for all IT services, available 24/7/365

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Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
 Visit us on www.itstore.com
 Join Upcoming Webinar:
Automation for a Better Tomorrow
CONNECT
WITH
US!
Phil Eden,
Regional Partner
Manager
Sean Donahue,
Chief Evangelist
@SeanDo40