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Thank you for joining us! We will begin in just a few minutes.
 Audio is routed through your computer – please turn on yo...
Today’s Presenters:
John Ragsdale
VP Research, Technology and
Social
TSIA
Jeremy Frank
Director of Content Marketing
Servi...
Preparing For The Internet of Things
in Field Service
John Ragsdale
VP Research, Technology and Social
TSIA
The Internet of Things
• IoT definition:
– Networking of
physical objects
through the use of
embedded sensors,
actuators, ...
Remote Services Continuum
5@ServiceMax
IoT: Field Service Opportunities
• Efficiency/Productivity
– One TSIA member
improved response
time and reduced
hands-on l...
Preparing for the Internet of
Things In Field Service
Jeremy Frank
ServiceMax
@Jeremy_Frank
Gartner Leader
Complete Field Service
Product Suite
100% Cloud, Built on
Salesforce1 Platform
Field Ready Mobile Solutions...
@Jeremy_Frank
To date:
RETHINK FIELD
SERVICE
Defined by:
Cloud & Mobile Adoption
Process innovation
@Jeremy_Frank
@Jeremy_Frank
The future:
SERVICE IS THE
PRODUCT
Defined by:
Outcome-based business relationships
& connected enterprise
@...
#1 Transform how you service, sell and build
products
@Jeremy_Frank
#2 Machine-to-Machine (M2M)
Auto-Notifications
@Jeremy_Frank
#3 Remote Diagnostics and Maintenance
@Jeremy_Frank
#4 Predictive and Preventative Maintenance
@Jeremy_Frank
#5 Equipment Tracking
@Jeremy_Frank
@Jeremy_Frank
Knowing Your Products = Revenue Opportunities
Time
Extended
Warranties+
$
Break/
Fix
+
$
Upsell+
$
Cross-sel...
@Jeremy_Frank
Foundation of IoT: Know Your Products
@Jeremy_Frank
#6 Servitization: Service Is the Product
@Jeremy_Frank
@Jeremy_Frank
Integrated products for companies in an
age of connected devices and
outcome-based service offerings
+
Thank You. Questions?
Jeremy Frank, ServiceMax
jeremy.frank@servicemax.com
@Jeremy_Frank
John Ragsdale, TSIA
John.Ragsdale...
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Preparing For the Internet of Things (IoT) In Field Service

John Ragsdale from analyst group TSIA and Jeremy Frank from ServiceMax teamed up on this webinar to advise field service oerganizations on how to prepare for the Internet of Things (IoT) in field service.

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Preparing For the Internet of Things (IoT) In Field Service

  1. 1. Thank you for joining us! We will begin in just a few minutes.  Audio is routed through your computer – please turn on your speakers  Submit questions at anytime. Q&A at the end of the presentation.  For audio issues or technical assistance, please use the QUESTIONS panel. Preparing For The Internet of Things in Field Service
  2. 2. Today’s Presenters: John Ragsdale VP Research, Technology and Social TSIA Jeremy Frank Director of Content Marketing ServiceMax
  3. 3. Preparing For The Internet of Things in Field Service John Ragsdale VP Research, Technology and Social TSIA
  4. 4. The Internet of Things • IoT definition: – Networking of physical objects through the use of embedded sensors, actuators, and other devices that can collect or transmit information about the objects 4@ServiceMax
  5. 5. Remote Services Continuum 5@ServiceMax
  6. 6. IoT: Field Service Opportunities • Efficiency/Productivity – One TSIA member improved response time and reduced hands-on labor costs by 90% – Spare part orders automatically dispatched to field with repair instructions with 99% accuracy • Services Revenue – 70% of field service organizations offer a “multi-vendor” premiere service – “One throat to choke” popular upsell option for tech buyers 6@ServiceMax
  7. 7. Preparing for the Internet of Things In Field Service Jeremy Frank ServiceMax @Jeremy_Frank
  8. 8. Gartner Leader Complete Field Service Product Suite 100% Cloud, Built on Salesforce1 Platform Field Ready Mobile Solutions Extensive Partner Network
  9. 9. @Jeremy_Frank To date: RETHINK FIELD SERVICE Defined by: Cloud & Mobile Adoption Process innovation @Jeremy_Frank
  10. 10. @Jeremy_Frank The future: SERVICE IS THE PRODUCT Defined by: Outcome-based business relationships & connected enterprise @Jeremy_Frank
  11. 11. #1 Transform how you service, sell and build products @Jeremy_Frank
  12. 12. #2 Machine-to-Machine (M2M) Auto-Notifications @Jeremy_Frank
  13. 13. #3 Remote Diagnostics and Maintenance @Jeremy_Frank
  14. 14. #4 Predictive and Preventative Maintenance @Jeremy_Frank
  15. 15. #5 Equipment Tracking @Jeremy_Frank
  16. 16. @Jeremy_Frank Knowing Your Products = Revenue Opportunities Time Extended Warranties+ $ Break/ Fix + $ Upsell+ $ Cross-sell+ $$
  17. 17. @Jeremy_Frank Foundation of IoT: Know Your Products @Jeremy_Frank
  18. 18. #6 Servitization: Service Is the Product @Jeremy_Frank
  19. 19. @Jeremy_Frank Integrated products for companies in an age of connected devices and outcome-based service offerings +
  20. 20. Thank You. Questions? Jeremy Frank, ServiceMax jeremy.frank@servicemax.com @Jeremy_Frank John Ragsdale, TSIA John.Ragsdale@tsia.com @john_ragsdale

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