This document provides an overview of the benefits of BMC Remedyforce, an IT service management platform. It highlights that Remedyforce offers the fastest time to value and lowest total cost of ownership compared to competitors. Key benefits include a dedicated customer success program, free training and resources, a customer-driven roadmap, and over 100 customer enhancements per release. Customer testimonials indicate implementations in weeks versus months for competitors and cost savings of over 90%. The document argues Remedyforce is easier to configure and upgrade, provides more intuitive reporting, and ensures customer success.

1. Most secure, scalable, reliable cloud platform in the world
Handles over a billion transactions daily
Transparent about platform availability (visit trust.salesforce.com to see for yourself)
Seamless integration with AppExchange ecosystem of 2,500 salesforce.com certified apps
Powerful APIs for extensive integration capabilities
Upgrades are pushed to both sandbox and production so you have no downtime during
the upgrade process
Configurations, custom coding, and integrations are preserved so you can enjoy new capabilities
without having to invest time and resources
Dedicated Customer Success Manager focused on your goals
Free web-based education makes it easy for staff to learn at their own pace and provides
knowledge for new or transitioning staff
Customer Advisory Board guides product development and Remedyforce business
Complimentary monthly technical webinars to help you make the most of the rich features
available in Remedyforce
Customer influences the product direction with direct access to product
management and development
Unique development environment and methodology brings new features, patches, and
customer-requested enhancements faster than any other vendor
Influence over roadmap; customers submit and vote for “ideas” on Remedyforce Community
Three feature-rich releases per year (average 50-130 customer enhancements per release)
Seamless Upgrades
Customer Success Program
BMC as a Partner
Salesforce.com Platform
We’re not just different, we are better. Here’s why.
BMC Remedyforce vs Other IT Service Management
Why Remedyforce?
Fastest time-to-value (TTV) and lowest total cost of ownership (TCO) of any major vendor
What Makes Us Better?
Fastest Time to Value in
the Industry
Dedicated Customer
Success Program
Free Training & Technical
Resources
Customer Driven Roadmap
92%
Customers Intend
To Renew
86%Positive
Experience w/
CSM Program
100+Customer
Enhancements
per Release

2. For more information, take our Free
30 Day trial at bmc.com/force
*468078*
Why You Should Use
BMC Remedyforce for High-Speed IT Service Management
Why Customers Leave the Competition for BMC Remedyforce
“We were able to quickly deliver
a new application−far faster than
on-premise.”
“I had the job done in about an hour,
in the past it would have taken 20 or 25
hours. A 96% reduction.”
“Remedyforce was the most
cost-effective solution. It offered
robust functionality with
salesforce.com integration.”
But Don’t Just Take Our Word for It
• Competitor’s solution took longer to implement than planned and resulted in higher cost.
° Remedyforce implements in weeks
• Competitor’s solution was too complex to administer due to coding and/or scripting.
• Customer had lack of in-house resources to administer competitor’s solution. Solution required
paying for outside services.
° Remedyforce requires no coding or scripting and is easily configurable
• Competitor’s native reporting solution was too basic to meet needs. Third-party offering
was expensive and required technical resources to generate custom reports.
° Remedyforce reporting is intuitive and powerful
• Competitor’s solution included a large number of components the customer never used, and they
were paying too much for what they did use.
° Remedyforce is competitively priced for value with all capabilities included in one price
• Building of workflow in competitor’s solution was time consuming due to scripting needs
and lack of in-house resources.
° Remedyforce requires no coding or scripting and is easily configurable
• Upgrade with the competitor’s solution was a nightmare—customizations had to be rebuilt.
° Remedyforce preserves configurations and customizations upon upgrade
• Customer never upgraded the competitor’s solution due to reported issues encountered by
other organizations.
° Remedyforce releases three times per year and offers push upgrades to ensure customers
get the most value from the latest features
• Run your business with peace of mind that comes from the most secure,
scalable, reliable cloud platform in the world
• Spend less money, time, and resources on setup and ongoing administration
• Align with the business by supporting your mobile workforce
• Make smart, informed decisions using powerful dashboards and analytics
• Get more effective IT and business performance with seamless integrations
• Guarantee your success with the unique BMC customer enablement model