Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.

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© 2015 RES SOFTWARE – ALL RIGHTS RESERVED
Technology for people
in Healthcare
Enabling clinicians to deliver higher quality of
care, focus less on IT & more on patients
Enabling IT to deliver a higher level quality of
service and gain a seat at the table
• Patient History
• Previous Diagnosis
• Demographic Trends
• Global Infection
Rates and Locations
• Patient Satisfaction

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Agenda
• Healthcare trends
• The balance between quality of care delivery and
sustainability
• What some customers are doing to achieve the balance
• Deep dive customer case study: Partnerships in Care
• Q&A

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Healthcare
Industry Trends &
Pressures

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Healthcare Market Trends & Pressures
Workforce Enablement & Productivity
•Mobility for physicians, nurses, and medical technicians
•Streamline the patient experience – reduce white space
•Wait time, LOS, and clinical variation reduction
•Increase patient and patient-clinician engagement
•iversity of workforce IT service requests rises
•Poor employee engagement = lost productivity
Need for IT to Deliver More Business Value
•Profitability and specifically, cost cutting – Providers & Payers
•Performance improvement
•Physicians - operating theater, emergency dept., ICU
•Claims, policy sales, underwriting
•any manual & fragmented IT processes
•Shadow IT increases
•High costs
Security & Risk Mitigation
•Hospital & Payer consolidations, mergers & acquisitions
•lncreasing regulatory pressures, HiPAA & EU Directive
•Higher patient volumes, tight staffing, errors more likely
•Security breaches on the rise
•Patient History
•Previous Diagnosis
•Demographic Trends
•Global Infection
Rates and Locations
•Patient Satisfaction

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“Finding the balance between delivering higher
quality of care and sustainability”

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Healthcare Industry Landscape & Pressures
SUSTAINABILITY
CARE DELIVERY

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Patient
Engagement
(ex: Patient & User Satisfaction,
Patient Demographics, Population
Management/Reduce readmits
SUSTAINABILITY
CARE DELIVERY

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Patient
Engagement
(ex: Patient Satisfaction & User,
Patient Demographics, Population
Management/Reduce readmits
Organizational
Agility
(ex: M&A, Medical Innovation, Mobility,
New Financial Models, etc)
SUSTAINABILITY
CARE DELIVERY

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Patient
Engagement
(ex: Patient & User Satisfaction,
Patient Demographics, Population
Management/Reduce readmits
Manage
Risk / Compliance
(ex: Regulators, Affordable Care,
Reimbursement, HIPAA,
Secure Work Environments etc.)
Organizational
Agility
(ex: M&A, Medical Innovation, Mobility,
New Financial Models, etc)
SUSTAINABILITY
CARE DELIVERY

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Patient
Engagement
(ex: Patient & User Satisfaction,
Patient Demographics, Population
Management/Reduce readmits
Cost
Reduction
(ex: Expense Management,
Facilities, Staffing,
Automation)
Manage
Risk / Compliance
(ex: Regulators, Affordable Care,
Reimbursement, HIPAA,
Secure Work Environments etc.)
Organizational
Agility
(ex: M&A, Medical Innovation, Mobility,
New Financial Models, etc)
SUSTAINABILITY
CARE DELIVERY

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Customer
Examples

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Patient
Engagement
(ex: Patient & User Satisfaction,
Patient Demographics, Population
Management/Reduce readmits
SUSTAINABILITY
CARE DELIVERY

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What if your clinicians could see just 1 more
patient per day?
Reducing login/logoff time, delivering a consistent user experience
from device to device & location to location speeds up the
clinician’s access to data and frees up their time for patients

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Clinician-Patient Engagement
“Our clinical staff is weighted with the incredibly important task of taking
care of patients, be it for routine care, life-saving surgery or emergency
care. They don’t have time to worry about whether or not they can
access EHRs during a system upgrade. Knowing that RES Workspace
Manager saves us that concern definitely gives me – and the hospital
clinicians – great peace of mind.”
Mary Buckley, Vice President of Information Technology at Chester
County Hospital

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“While our IT team is very happy with RES Software and its ease
of use, our users see the true benefit. They have a workspace
that works, without interruption. And in the end, that leads to
better patient care.”
Viktor Wehser, CIO, Klinikum Neubrandenburg
User Satisfaction & Quality of Care

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ONE Workspace = Cost Reduction and Improved User
Experience
• Login times reduced from up to 10-12
minutes down to 20 seconds
• Improved user experience, with increased
focus on patient care
• 80% less time spent on administration and
reduced operational overheads
• Significant reduction in helpdesk calls
• Consistent service now delivered across all
employees
• Increased focus on strategic initiatives

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Manage
Risk / Compliance
(ex: Regulators, Affordable Care,
Reimbursement, HIPAA,
Secure Work Environments etc.)
SUSTAINABILITY
CARE DELIVERY

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Need more convincing? US alone:

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Risk Mitigation – Security
“Now that we’ve installed RES Workspace Manager
we don’t get viruses, and we can fix help desk
requests without moving away from our computers.
That’s a beautiful thing.”
George Curtis, CIO, Upson Regional Medical Center

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Risk Mitigation - Compliance
“Previous to RES Software, too many people had too much
access. The lack of restricted, automated self-service required
a high-level of unsecure system access. The systems and
processes required too many to need administrative access to
deliver the software or service, creating an audit nightmare”
Director, espria

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Organizational
Agility
(ex: M&A, Medical Innovation, Mobility,
New Financial Models, etc)
SUSTAINABILITY
CARE DELIVERY

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Organizational Agility
“A dynamic desktop environment provides clinicians with on-the-
go access that is a necessity in a fast-paced work environment
and has a direct impact on patient care. With RES Workspace
Manager, our IT department now has a solution to manage and
control user workspaces across the entire enterprise and in the
process, we have eliminated many of the challenges that staff
faced.”
George Adamo, Network Engineer at Waterbury Hospital

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Organizational Agility
“RES supports our JUST LIKE HOME strategy where a user opens
a browser; chooses the one they like [software application or
service], accepts the terms, clicks a button and the software or
service is rolled right out to them.”
Director, espria

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Cost
Reduction
(ex: Expense Management,
Facilities, Staffing,
Automation)
SUSTAINABILITY
CARE DELIVERY

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Cost Reduction – Efficiency Improvements
“Before RES, we were averaging 4,000 service desk tickets per day.
It was just unmanageable with our staffing levels. But with RES,
we’ve cut that volume down by one third and made great strides
in satisfaction levels with both our technology users and our own IT
staff.”
Felix Ekpo, CIO of Arrowhead Regional Medical Center

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Citrix + RES = Success at Arrowhead Medical
• RES “saved” the $9M VDI project
• Increased user adoption
• Reduced user-profile related service
desk tickets by 75%
“Before RES, we were averaging 4,000 service desk tickets per
day. It was just unmanageable with our staffing levels. But
with RES, we’ve cut that volume down by one third and
made great strides in satisfaction levels with both our
technology users and our own IT staff.”
- Felix Ekpo, CIO of Arrowhead Regional Medical Center

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RES introduces a true digital workspace…
What do we do?
We enable healthcare
professionals to achieve better
outcomes & results
How?
Through proactive & self-service
access to
applications & services
Why?
Improve clinician experience,
increase engagement,
streamline operations and
mitigate risk.

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Top 5 Benefits for Healthcare…
1. Increased productivity for clinical caregivers
2. Lower IT management costs; higher productivity
and impact for IT
3. Better staff and patient service – and more user
satisfaction with IT
4. Vastly improved and context-aware security &
compliance
5. Increased adoption rate of EPR systems for true
ROI

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Do you think they have time to find this patient’s
data?
Who said healthcare IT isn’t critical to patient care? Seconds
count.

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Partnerships in Care
Justin de Vally, Director of IT
Case Study:

31. PiC & RES
How did RES help PiC deliver even higher quality care?

32. Workspace Manager
Automation Manager
IT Store
LIKE THIS!

33. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Workspace Manager

34. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Workspace Manager
Consultation, planning, consultation, planning
RES – Workspace Manager
Your Desktop is always available, on any PiC Desktop
Performance & Security massively improved
System independent– leverages better use of existing equipment
Stability and reliability as standard
Workstation Refresh and Rollout – users unaffected
On-boarding simplicity

35. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Automation Manager

36. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Automation Manager
Consultation, consultation, testing
RES – Automation Manager
A simple way to deliver anything deliverable to a Desktop
A simple way to remove anything removable from a Desktop
Privilege levels not an issue any more
Targeted delivery
Delivery/Removal times dramatically reduced
Consistency achievable

37. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Service Store

38. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
Service Store
Consultation, planning, testing
RES – Service Store
A simple way to deliver virtually anything deliverable to a Desktop
Delivery times dramatically reduced without the IT Department
Privilege levels not an issue any more
Approved delivery
User Software requests dealt with
On boarding / Off boarding simplified

39. What does all of
this mean to
patient care?
Clinicians and
Nursing Staff
always have the (IT)
tools required for
their job
System reliability and
virtually permanent
access to IT
increases clinician-
patient engagement
Patients also benefit
from all of the positive
aspects delivered by
leveraging RES on
dedicated patient
networks
This all means we can deliver BETTER PATIENT CARE!

40. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
In Conclusion
The PiC IT Department are transforming the way we deliver IT to our Clinicians,
Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves.

41. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
In Conclusion
The PiC IT Department are transforming the way we deliver IT to our Clinicians,
Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves.
The introduction of the RES Suite of Software improves ALL users IT experiences.

42. Taking quality to the highest level • Working together • Caring safely •
Uncompromising integrity • Valuing people
In Conclusion
The PiC IT Department are transforming the way we deliver IT to our Clinicians,
Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves.
The introduction of the RES Suite of Software improves ALL users IT experiences.
Patient care should be the number 1 priority and RES in no small way helps to improve this.

43. & goodbye!
Thank you
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THANK YOU!
Q&A