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VRX Hospitality Services Pvt. Ltd.
CIN U55101GJ2001PTC039175
VRX Outsourcing
Venture of
VRX Outsourcing is a leading world supplier of enterprise business solutions and
IT/Telecom company that focuses on extremely qualitative, innovative integrated e-
business solutions, timely delivered and efficient services. Our competencies exist
providing custom created business solutions to world customers and determination a
rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical
industries experience and excellence in advanced technologies. By wise mix of
business analysis and management with latest technology, VRX Outsourcing styles
and develops custom created software and online applications. We’ve a broad vary
of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and
many more from India. Our main preference is to achieve your trust through our
commitment and integrity, extending most prices to you and pains to exceed your
expectations.
About US
2
VISION
We aim to be the leading competitive and so the foremost economical service
organization within the world. Our core competencies in software development,
outsourcing services, RPO Services and off shoring are being perpetually improved
to be best in industries.
VALUE
We look for to be epitomized by our passion, integrity and our innovative spirit, as
we often decide to satisfy our vision. These values guide us all told that we tend to
do and are the bottom upon that our organization is formed.
VISION AND VALUE
3
OUR OUTSOURCING
Delivering Incredible Outsourcing Solutions…
OFFSHORE TO OUTSOURCING
More and additional corporations are relaying on India for outsourcing purpose.
India is taken into account to be hottest offshore outsourcing market, during this
competition we have a tendency to don’t seem to be far away from success, past a
few years have seen our imprints to success.
BPO SERVICE MAINTAINING A PROFITABLE
Maintaining a profitable bottom line in a very volatile and unsure economy needs
corporations to seem for innovative ways in which to manage prices whereas
reducing risks. VRX Outsourcing BPO services are poised to assist you specialize in
core competencies whereas we tend to handle secondary services exploitation our
innovative and tailored end-to-end solutions. Our solutions span consulting to
delivery and change you to extend your flexibility and responsiveness to plug
changes.
4
KPO SERVICE
KPO stands for Knowledge Process Outsourcing. KPO includes processes that
demand advanced info search, analytical, interpretation and technical skills
moreover as some judgment and decision-making. It’s primarily AN effect of
business process outsourcing (BPO).
IT/TELECOM SERVICE
IT/Telecom Outsourcing selections are for the most part driven by a necessity to
reinforce value efficiencies. Often, such selections (do not consider/neglects) the
constraints of ‘Outsourcing’. Usually Outsourced IT/Telecom services win value
savings through mass retrenchments and suffer from quality and process problems.
This will greatly harm worker morale, outputs, business continuity and complete
name.
5
RECRUITMENT PROCESS
Recruitment Process Outsourcing (RPO) is that the use of associate degree external
organization to manage some or all of the activities related to the achievement of
permanent workers. Not like an achievement agency, associate degree RPO partner
provides extremely ascendible and advisory achievement services holistically
centered on optimum hiring results.
OFFSHORE TO OUTSOURCING
More and additional corporations are relaying on India for outsourcing purpose.
India is taken into account to be hottest offshore outsourcing market, during this
competition we have a tendency to don’t seem to be far away from success, past a
few years have seen our imprints to success.
6
DEFINE OBJECTIVES AND SPECIFICATIONS
 Ensure understanding of client's business and culture.
 Obtain client consensus on positions' scope and responsibilities, compensation
package, reporting relationships and the profile of the employees.
 Design and develop the research plan.
 Feedback.
IDENTIFY AND ASSESS WORK
 Identifying matching work from databases.
 Identifying, screening and evaluation of data to choose the right client.
 Review project with the client.
 Feedback.
How do we work?
7
MEETING
 Coordinating for meetings.
 Obtain feedback from client.
 Conduct reference checks.
 Prepare detailed work strategy and evaluation reports on each project.
 Feedback.
FOLLOW UP
 Ensure smooth transition of payment.
 Ensure client satisfaction.
 Feedback.
8
CREATING EXCELLENT WORK ENVIRONMENT
A conducive work environment increases the productivity and provides room for
individual’s development. Keeping the same in mind we attempt to provide the best
possible work environment and office ambience to our employees.
DATABASE CONFIDENTIALITY
The most important part of any relationship is ‘Trust’. There are security checks at all
levels. Access to the database and other servers is for authorized personnel. The
complex has a complete security setup & is manned 24 hrs.
Our Work Culture & Philosophy
9
STRONG HR PIPELINE
The most important asset of any successful organization is its people. We have a very
strong pipeline , which has been built through various channels like advertisements,
consultants, referrals (HUMSAY), internet, training institutes. This helps us in
providing the right kind of manpower for the client on a short notice.
REWARD AND RECOGNITION
To ensure healthy competition and moral boosting of the best performers .We have a
comprehensive reward and recognition scheme in place.
Our Business Ethics
Our Business Ethics aim to determine the fundamental purposes of delivery and
maintenance of your projects. Our entire deal will make sure your projects' security
and satisfaction to the utmost level. Our systematic analysis will help you to get the
maximum benefit with us as we deliver the real meaning of business ethics in our
entire business process. 10
Business Model
Flexible Business Models to suit your businesses requirement in an unstable economy
may work against market changes with flexible and pioneering business strategies
therefore, the right partners will be the ones who stand by you in executing the
response to these market changes. In the new fast growing economy, we realize that
information technology outsourcing customers are increasingly demanding the
flexibility that best serves their unique business needs.
Our people security is paramount
Strict security policy specially for our woman team members.
11
Strategic Levels Benefits to the Customer
Domain Knowledge Speed to market
Technology Platform Lower total cost of Ownership
Methodology & Tools Flexibility
Processes Reliable solutions
Reusability Competitive Advantage
Energy Improved Efficiency &
Customer Knowledge Effectiveness
Value Creation Areas
Cost
Quality
Reliability
Speed
Flexibility
12
Business Strategy
Accountability
Taking ownership and delivering on commitments
Teamwork
Together, we work in a spirit of mutual respect and cooperation, pooling our talents
and resources to deliver the best.
Trust
We have been granted the trust from all our clients, which is a valuable part of our
relationship
Innovation
We continuously develop our team expertise as we strive to evolve with the ever
changing challenges and requirements of customers’ businesses.
13
Quality
Our success in software development stems directly from an unswerving commitment
to quality in people and processes.
Integrity
Being ethically unyielding and honest and inspiring trust by saying what we mean,
matching our behaviors to our words and taking responsibility for our actions.
Long-term Relationship
We invest long-term relationship with our customers, partners, shareholders and team
members. Company commits to relationships that are synergistic and long-term. We
do not compromise on the interests of stakeholders for expedient, short-term
considerations.
14
Quality Check
 Perform quality checks on a valid sample size.
 Measure performance against benchmarks identified for the process.
Cause Analysis & Monitoring Measures
 Analyze Root cause of errors/defects.
 Solutions and Monitoring measures are worked out and deployed.
 Process Improvement Task Forces.
 Task Forces formed in project mode to regularly improve critical delivery parameters
and to constantly drive productivity enhancement.
Performance Enablers for our Growth
 Process Standardization for Agents .
 Visibility into agent by agent and call by call for continuous improvement.
 Efficiency Improvements using Six Sigma Techniques.
15
Our customers for our
Capability
Service provider VRX Outsourcing Pvt. Ltd's team possesses all that is needed for a
successful development: technical capabilities, creativity and experience with large
and small projects.
Stability
VRX Outsourcing Pvt. Ltd is a financially stable company with a seasoned leadership
team, which continues to strive for improvement of professional and personal skills
and the quality of our services.
Availability
Communication is a crucial factor when working with any offshore service provider.
Managers working hours are 16 hours per day, that allows communicate with
customers/partners in different time zone with convenience for clients and
customers.
16
Why US ?
Dependability
We are committed to build steady, reliable long-term relations with our customers.
Sometimes this becomes rhetoric for an offshore provider; however we welcome you
to discuss how we achieve this. Contact us for a proof of how we go beyond the
rhetoric and stand by our customers.
Quality
We guarantee our customers will receive:-
Creative and innovative designs.
High quality and bug-free applications.
17
 SEO
 Social Media Integration
 Digital Marketing
 White & Black Box testing
 PPC
 Hardware, sales & services
 Annual maintenance contract of IT
( Hardware)
 IT audit
 Ethical Hackers
Web Hosting (server in USA & Netherland)
Security Solution
IP base camera
Web application testing
Vulnerability assessment of network
infrastructure & servers.
Website Development
HTML
CSS
Dream viewer
JQuery
Photoshop
LOGO designing/ Outlets
Automated data-entry using software
Server management.
18
IT ENABLED SERVICES
 Data Capture, which involves defining forms to the system, scanning the forms and
executing Forms Processing (FP) which recognize forms and text on forms.
 Data Validation, which provides for verification and correction of the data recognized by
Forms Processing or for data entry when a form cannot be recognized.
 Data Output, which produces files based on the input from the forms and writes these
files in a format suitable for processing by other applications or legacy systems.
 System Services, such as monitoring, indexing, printing, and security; and other service
functions, such as document querying, batch, sort and code records.
19
We also offer these services
 From audio tape to CD
 From paper document conversions to computer ready files for the Internet, Intranet
and Extranet, CD-ROM and database
 From film to digital media
 From blueprints, maps and diagrams to editable, retrievable, shareable data
 From invoices and applications to intelligent systems
 From guarantee cards and contest forms to customer relationship management
 From TIF files to paper documents
 From Paper Documents/scanned images to MS Word
 From Scanned paper reports/images to Excel
 From Image to html
 From Tiff to PDF
 From Image cropping, enhancement using Photo shop and CS software
20
What formats do we work with?
Here are some of the data entry services that Grace Info provides
 Data entry from product catalogs to web based systems
 Data Entry from hard/soft copy to any database format
 Insurance Claims Entry
 PDF Document Indexing
 XML Conversion
 Data entry from images
 Online order entry and follow up
 Web based indexed document retrieval services, tools and support
 Mailing lists
 Online completion of surveys and responses of customers for various companies, at
call Center.
 E-Book and E-magazine publications on the Internet
 Hospital records, patient notes and accident reports
21
Data Entry Services
Project Outsourcing Methodology
When Client has long-term requirements for project development, which needs
estimation assessment and approval from Client side.
Project Alteration Methodology
In case of any alterations on the project already implemented, we deal with Client on
this methodology.
Fixed Cost Project Methodology
In case of short term projects, which need not require process for estimation, approval
for implementation or having fixed cost for development we deal on this
methodology.
Non-Voice Projects:
PDF to Excel XML/HTML Tagging Data entry on CRM software
PDF to MDB Form Filling Data Mining
22
Why Outsourcing ?
Hardware Infrastructure:
 280 workstations with dual core of 2.6 GHz, 2GB RAM, 15.6” LCD monitors for
software development, testing and support facilities.
 Uninterrupted power supply through reliable UPS of 7.5 kva
 Internal Training Facilities: In-house staff training facility to train people with the
help of interactive tools.
 Internet Connectivity: A dedicated leased line for all our development facility
supported by a backup broadband cable link incase the leased line fails.
 Dedicated Servers for application Hosting, Testing and Client presentation
 Communication Infrastructure: Facility for video conferencing 24 x 7 VOIP calling for
onsite-offsite-client team coordination
23
Infrastructure
24

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Vrx outsourcing profile

  • 1. 1 VRX Hospitality Services Pvt. Ltd. CIN U55101GJ2001PTC039175 VRX Outsourcing Venture of
  • 2. VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e- business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development. We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results. VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations. About US 2
  • 3. VISION We aim to be the leading competitive and so the foremost economical service organization within the world. Our core competencies in software development, outsourcing services, RPO Services and off shoring are being perpetually improved to be best in industries. VALUE We look for to be epitomized by our passion, integrity and our innovative spirit, as we often decide to satisfy our vision. These values guide us all told that we tend to do and are the bottom upon that our organization is formed. VISION AND VALUE 3
  • 4. OUR OUTSOURCING Delivering Incredible Outsourcing Solutions… OFFSHORE TO OUTSOURCING More and additional corporations are relaying on India for outsourcing purpose. India is taken into account to be hottest offshore outsourcing market, during this competition we have a tendency to don’t seem to be far away from success, past a few years have seen our imprints to success. BPO SERVICE MAINTAINING A PROFITABLE Maintaining a profitable bottom line in a very volatile and unsure economy needs corporations to seem for innovative ways in which to manage prices whereas reducing risks. VRX Outsourcing BPO services are poised to assist you specialize in core competencies whereas we tend to handle secondary services exploitation our innovative and tailored end-to-end solutions. Our solutions span consulting to delivery and change you to extend your flexibility and responsiveness to plug changes. 4
  • 5. KPO SERVICE KPO stands for Knowledge Process Outsourcing. KPO includes processes that demand advanced info search, analytical, interpretation and technical skills moreover as some judgment and decision-making. It’s primarily AN effect of business process outsourcing (BPO). IT/TELECOM SERVICE IT/Telecom Outsourcing selections are for the most part driven by a necessity to reinforce value efficiencies. Often, such selections (do not consider/neglects) the constraints of ‘Outsourcing’. Usually Outsourced IT/Telecom services win value savings through mass retrenchments and suffer from quality and process problems. This will greatly harm worker morale, outputs, business continuity and complete name. 5
  • 6. RECRUITMENT PROCESS Recruitment Process Outsourcing (RPO) is that the use of associate degree external organization to manage some or all of the activities related to the achievement of permanent workers. Not like an achievement agency, associate degree RPO partner provides extremely ascendible and advisory achievement services holistically centered on optimum hiring results. OFFSHORE TO OUTSOURCING More and additional corporations are relaying on India for outsourcing purpose. India is taken into account to be hottest offshore outsourcing market, during this competition we have a tendency to don’t seem to be far away from success, past a few years have seen our imprints to success. 6
  • 7. DEFINE OBJECTIVES AND SPECIFICATIONS  Ensure understanding of client's business and culture.  Obtain client consensus on positions' scope and responsibilities, compensation package, reporting relationships and the profile of the employees.  Design and develop the research plan.  Feedback. IDENTIFY AND ASSESS WORK  Identifying matching work from databases.  Identifying, screening and evaluation of data to choose the right client.  Review project with the client.  Feedback. How do we work? 7
  • 8. MEETING  Coordinating for meetings.  Obtain feedback from client.  Conduct reference checks.  Prepare detailed work strategy and evaluation reports on each project.  Feedback. FOLLOW UP  Ensure smooth transition of payment.  Ensure client satisfaction.  Feedback. 8
  • 9. CREATING EXCELLENT WORK ENVIRONMENT A conducive work environment increases the productivity and provides room for individual’s development. Keeping the same in mind we attempt to provide the best possible work environment and office ambience to our employees. DATABASE CONFIDENTIALITY The most important part of any relationship is ‘Trust’. There are security checks at all levels. Access to the database and other servers is for authorized personnel. The complex has a complete security setup & is manned 24 hrs. Our Work Culture & Philosophy 9
  • 10. STRONG HR PIPELINE The most important asset of any successful organization is its people. We have a very strong pipeline , which has been built through various channels like advertisements, consultants, referrals (HUMSAY), internet, training institutes. This helps us in providing the right kind of manpower for the client on a short notice. REWARD AND RECOGNITION To ensure healthy competition and moral boosting of the best performers .We have a comprehensive reward and recognition scheme in place. Our Business Ethics Our Business Ethics aim to determine the fundamental purposes of delivery and maintenance of your projects. Our entire deal will make sure your projects' security and satisfaction to the utmost level. Our systematic analysis will help you to get the maximum benefit with us as we deliver the real meaning of business ethics in our entire business process. 10
  • 11. Business Model Flexible Business Models to suit your businesses requirement in an unstable economy may work against market changes with flexible and pioneering business strategies therefore, the right partners will be the ones who stand by you in executing the response to these market changes. In the new fast growing economy, we realize that information technology outsourcing customers are increasingly demanding the flexibility that best serves their unique business needs. Our people security is paramount Strict security policy specially for our woman team members. 11
  • 12. Strategic Levels Benefits to the Customer Domain Knowledge Speed to market Technology Platform Lower total cost of Ownership Methodology & Tools Flexibility Processes Reliable solutions Reusability Competitive Advantage Energy Improved Efficiency & Customer Knowledge Effectiveness Value Creation Areas Cost Quality Reliability Speed Flexibility 12 Business Strategy
  • 13. Accountability Taking ownership and delivering on commitments Teamwork Together, we work in a spirit of mutual respect and cooperation, pooling our talents and resources to deliver the best. Trust We have been granted the trust from all our clients, which is a valuable part of our relationship Innovation We continuously develop our team expertise as we strive to evolve with the ever changing challenges and requirements of customers’ businesses. 13
  • 14. Quality Our success in software development stems directly from an unswerving commitment to quality in people and processes. Integrity Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions. Long-term Relationship We invest long-term relationship with our customers, partners, shareholders and team members. Company commits to relationships that are synergistic and long-term. We do not compromise on the interests of stakeholders for expedient, short-term considerations. 14
  • 15. Quality Check  Perform quality checks on a valid sample size.  Measure performance against benchmarks identified for the process. Cause Analysis & Monitoring Measures  Analyze Root cause of errors/defects.  Solutions and Monitoring measures are worked out and deployed.  Process Improvement Task Forces.  Task Forces formed in project mode to regularly improve critical delivery parameters and to constantly drive productivity enhancement. Performance Enablers for our Growth  Process Standardization for Agents .  Visibility into agent by agent and call by call for continuous improvement.  Efficiency Improvements using Six Sigma Techniques. 15
  • 16. Our customers for our Capability Service provider VRX Outsourcing Pvt. Ltd's team possesses all that is needed for a successful development: technical capabilities, creativity and experience with large and small projects. Stability VRX Outsourcing Pvt. Ltd is a financially stable company with a seasoned leadership team, which continues to strive for improvement of professional and personal skills and the quality of our services. Availability Communication is a crucial factor when working with any offshore service provider. Managers working hours are 16 hours per day, that allows communicate with customers/partners in different time zone with convenience for clients and customers. 16 Why US ?
  • 17. Dependability We are committed to build steady, reliable long-term relations with our customers. Sometimes this becomes rhetoric for an offshore provider; however we welcome you to discuss how we achieve this. Contact us for a proof of how we go beyond the rhetoric and stand by our customers. Quality We guarantee our customers will receive:- Creative and innovative designs. High quality and bug-free applications. 17
  • 18.  SEO  Social Media Integration  Digital Marketing  White & Black Box testing  PPC  Hardware, sales & services  Annual maintenance contract of IT ( Hardware)  IT audit  Ethical Hackers Web Hosting (server in USA & Netherland) Security Solution IP base camera Web application testing Vulnerability assessment of network infrastructure & servers. Website Development HTML CSS Dream viewer JQuery Photoshop LOGO designing/ Outlets Automated data-entry using software Server management. 18 IT ENABLED SERVICES
  • 19.  Data Capture, which involves defining forms to the system, scanning the forms and executing Forms Processing (FP) which recognize forms and text on forms.  Data Validation, which provides for verification and correction of the data recognized by Forms Processing or for data entry when a form cannot be recognized.  Data Output, which produces files based on the input from the forms and writes these files in a format suitable for processing by other applications or legacy systems.  System Services, such as monitoring, indexing, printing, and security; and other service functions, such as document querying, batch, sort and code records. 19 We also offer these services
  • 20.  From audio tape to CD  From paper document conversions to computer ready files for the Internet, Intranet and Extranet, CD-ROM and database  From film to digital media  From blueprints, maps and diagrams to editable, retrievable, shareable data  From invoices and applications to intelligent systems  From guarantee cards and contest forms to customer relationship management  From TIF files to paper documents  From Paper Documents/scanned images to MS Word  From Scanned paper reports/images to Excel  From Image to html  From Tiff to PDF  From Image cropping, enhancement using Photo shop and CS software 20 What formats do we work with?
  • 21. Here are some of the data entry services that Grace Info provides  Data entry from product catalogs to web based systems  Data Entry from hard/soft copy to any database format  Insurance Claims Entry  PDF Document Indexing  XML Conversion  Data entry from images  Online order entry and follow up  Web based indexed document retrieval services, tools and support  Mailing lists  Online completion of surveys and responses of customers for various companies, at call Center.  E-Book and E-magazine publications on the Internet  Hospital records, patient notes and accident reports 21 Data Entry Services
  • 22. Project Outsourcing Methodology When Client has long-term requirements for project development, which needs estimation assessment and approval from Client side. Project Alteration Methodology In case of any alterations on the project already implemented, we deal with Client on this methodology. Fixed Cost Project Methodology In case of short term projects, which need not require process for estimation, approval for implementation or having fixed cost for development we deal on this methodology. Non-Voice Projects: PDF to Excel XML/HTML Tagging Data entry on CRM software PDF to MDB Form Filling Data Mining 22 Why Outsourcing ?
  • 23. Hardware Infrastructure:  280 workstations with dual core of 2.6 GHz, 2GB RAM, 15.6” LCD monitors for software development, testing and support facilities.  Uninterrupted power supply through reliable UPS of 7.5 kva  Internal Training Facilities: In-house staff training facility to train people with the help of interactive tools.  Internet Connectivity: A dedicated leased line for all our development facility supported by a backup broadband cable link incase the leased line fails.  Dedicated Servers for application Hosting, Testing and Client presentation  Communication Infrastructure: Facility for video conferencing 24 x 7 VOIP calling for onsite-offsite-client team coordination 23 Infrastructure
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