How Schneider Electric Assures Its Salesforce Lightning Migration with ThousandEyes Synthetics

Featured Speaker
Archana Kesavan
Director, Product Marketing
At ThousandEyes, Archana is responsible for product
messaging, reporting on the health of the Internet and
digging into the causes of cloud outages that impact
critical services.
Anil Sistla
Platform Architect
Anil is responsible for defining the governance,
architecture & integrations for the global
implementation of Salesforce at Schneider
Electric, as well as a regular speaker at
Dreamforce and member of multiple Salesforce
Customer Advisory Boards.
@archana_k7

Before We Begin...
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Copyright ©2019 ThousandEyes, Inc. All Rights Reserved. 3@ThousandEyes

Agenda
• Welcome & Overview
• Why Traditional Synthetic Monitoring
is Dead in the Cloud
• Schneider Electric’s Story
• ThousandEyes Synthetics
– Overview
– Demo
• Q&A
4@ThousandEyes

Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower enterprises to see,
understand and improve digital
experiences over the Internet.
5Confidential ©2019 ThousandEyes Inc. All Rights Reserved.
Global 2000
Companies
130+ 6 of the 7
Top US
Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
70+
Fortune 500
Companies

Customer
Digital Experience
Employee
Digital ExperienceModern WAN
The ThousandEyes Platform
Scale Out – Collective – Algorithmic
Dashboards Visualizations Reports & Alerts APIs & Integrations
180+ Cities Around the World
Cloud Agent
External Vantage Points
ISP | Broadband | Cloud Provider
Endpoint Agent
End-user Experience
End-User Laptops and Desktops
Apple | Microsoft
Enterprise Agent
Internal Vantage Points
Enterprise Data Centers, Branch Offices & VPCs
Cisco | Docker | JNPR | Linux | MSFT | VMW

Challenges with
Traditional Synthetic
Monitoring

Traditional Synthetic Monitoring
• Create a user journey through a web-based recorder or
through custom scripting language
• Application performance insights are informative rather
than diagnostic
– Can tell you the “checkout process” took longer than
expected but not always decode the “why”
• Limited vantage points to test from
– Lacks an accurate view of user location

The Digital Experience Visibility Challenge
Branch Office
Branch Office
Branch Office
Branch Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
IT managed digital experience by controlling networks and applications

Data
Center
Enterprises Are Losing Control and Visibility
Branch Office
Branch Office
Branch Office
Branch Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
Data
Center
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Digital experience relies on multiple service providers, APIs and networks outside of IT’s
control

Synthetics Challenges Today
21 3
• Average of 15 internal and
third-party APIs per
application and constantly
changing
• Testing a frequently
changing application is
resource heavy with only
browser-based recorders
• Increasingly global users
and diverse connectivity
channels (mobile,
broadband etc)
• Most synthetics vendors
don’t offer realistic user
vantage points
• The cloud and distributed
microservices increase
complexity and Internet
dependencies
• Traditional synthetics with
app-only insights lose
relevance outside traditional
data centers
Troubleshooting application performance in the face of growing cloud complexity is challenging

Modern Synthetic Monitoring Needs To
Gain visibility from
every user vantage
points—whether users
are humans or
machines
Leverage a
programmable engine
to simulate complex
user journeys and be in
lock step to code
changes
Expedite root cause of
poor app performance
through deep correlation
across all layers of cloud
communication
1 2 3

Introducing ThousandEyes Synthetics
• Network-aware synthetic monitoring
– Visual, time-correlated integration of
application performance with the underlying
network (internal network, the Internet,
IaaS/SaaS) behavior
– Granular insights (up to 1 min) with new
flexible scheduling
• Selenium WebDriver support with
JavaScript bindings
– Modern IDE for script recording
– Reporting and alerting on transaction
markers
– Support for handling variables, conditionals
and asserts
App Experience
• Transaction Tests, Waterfall Analysis
HTTP/DNS/RTP Server
• HTTP Availability, response time, throughput
Scope and Domain
• Geo, HTTP phase, errors
Network Metrics
• Packet loss, latency, jitter
Path Visualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates

Is Synthetics Making a Comeback?
41
78
143
2017
2019
2021
Digital Ecosystem Partners Are Growing 4x
Gartner: Digital Business Initiatives Will Require a Hub-Based
WAN Edge for Sufficient Agility
• Increased SaaS adoption
• Enterprises don’t own the app or
the network
– App owners still responsible for delivery
– Visibility becomes a big challenge
• RUM limited with SaaS applications
– Cannot perform code-injection as you
don’t own the app

Powering and Digitizing the Economy
Anil Sistla - Platform Architect - Schneider Electric
Page 15© 2019 Schneider Electric. All Rights Reserved I

© 2019 Schneider Electric. All Rights Reserved I
Our technologies ensure that
everywhere, for everyone and at every moment.
Page 16© 2019 Schneider Electric. All Rights Reserved I

Life is on when it is…
10X more
incremental connected devices than
incremental connected people by 2020
(IHS, March 2016; UN population stats)
+25%
CAGR YoY growth of IP traffic
X2
worldwide power capacity by 2040
(BNEF, 2017)
global investment in electricity overtook
Oil & Gas for the first time in 2016 (IEA 2017)
Power leads
+80%
new capacity additions in renewables
by 2040 (BNEF, 2017)
30%
of vehicle stock running electric
by 2040 (BNEF)
+40%
productivity by 2035 thanks to new
automation techniques (EPSC 2018)

Schneider Electric is leading the digital transformation
of energy management and automation
Key figures for 2018
Four end markets:
A well-balanced global presence (2018 revenues breakdown)
Commercial & Industrial &
Residential Buildings
Data Center
& Networks
Industry Infrastructure Utilities
40% 14% 29% 10% 7%
5%
of revenues devoted to R&D
€26 bn
2018 revenues
42%
of revenues in new economies
137,000+
employees in over 100 countries
North
America
28%
Western
Europe
27% Rest of
the world
16%
Asia
Pacific
29%
%

Our technologies enable the digital transformation of
industrial automation and energy management
A portfolio of integrated digital solutions designed to increase customer efficiency
€ 6
billion
€ 20
billion
Industrial automation Process efficiency Energy management Energy efficiency

Connected products
Edge control
Apps, analytics and services
End-to-endCybersecurity
Cloudand/or
Onpremise
InfrastructureBuilding Data Center Industry
EcoStruxure
Grid
EcoStruxure
IT
EcoStruxure
Plant
EcoStruxure
Machine
EcoStruxure
Building
EcoStruxure
Power

Confidential Property of Schneider Electric |* Bridge Front Office
bridge Front Office (bFO)
A global CRM program
43 000+ Users
130+ Countries
5 Key Business Processes
9 Years
1 Global Standard
Increase Cross-Selling
Single Org Multi-Clouds Large
scale
ISV/OEM
30+ AppExchange packages
Sales
22 000 users
Service (Customer Success & Field
Services)
4 500+ Agents
App
10+ custom apps – 20 000 users
Communities
8+ Communities – 800 000 partners

Confidential Property of Schneider Electric | Page 22
bFO Lightning - Monitoring & Availability
Determine the need
Evaluate fitment,
assess benefits and
readiness
Get ready to roll out Deploy Support adoption
and improve
Define evaluation metrics -
KPIs and Pilot study scope
Identify solution(s) for
evaluation
Quantify effort to move
and plan project
Current monitoring solution
coming to end-of-life
Assess current capabilities
Identify short coming(s) in
current solution
Assess future strategic
needs to enable business
readiness
Initiate assessment study
Complete the pilot (3-
month) study
• Assess technical
Capability to get
monitoring insights of
E2E customer journey
• Identifying problems
areas
• Ease of Maintenance
& Configuration
• Ease of Use
Monitor user satisfaction
Drive continuous
improvement
Roll-out / Deploy
Collect feedback and react
fast
Approach adopted
Where we are
Assess &
Plan
Support &
Scale
Roll outExecuteDiscover
Confidential Property of Schneider Electric |

- Initial introduction to ThousandEyes via a Salesforce
recommendation
- We determined our current solution lacked:
- Support for monitoring Salesforce Lightning
- Support for key solution components such as Service Cloud Console
- We needed:
- End to end visibility of the routing, showing bottlenecks and issues with
route optimization
- To see full picture including private networks, on-premise, internet and
the cloud
Determining the Need

Project Scope
- The initial pilot included both ThousandEyes Enterprise and
Endpoint Agents
- Pilot
- 7 Enterprise Agents for Synthetic
Monitoring
- 80 Endpoint Agents
- Solution
- 40 Enterprise Agents
- 220 Endpoint Agents

bFO Lightning Monitoring Use Cases
Objective: Identify by observing on bridge Front Office what is slow.
Process:
- Call the Country SPOC (defined in the Excel File) and answer to the following question
and provide all information requested depending of use case:
● Provide tabs name and URL to something that loads
slowly
● Define how slow it is
● Assess the time to access to the record
●Provide process impacted and URL to something that
loads slowly
●Provide Analytics tool name and URL to something that
loads slowly
Is loading a specific tab or all
tabs slow?
(one part of bFO: case,
opportunity…)
Is loading specific process or
all processes slow?
(daily activities: Customer care,
sales, …)
Is loading one analytics tool or
all slow?
(Reporting activities: reports,
dashboards, view…)
OR
OR

Examples of Enhanced Visibility
Detailed Synthetic Monitoring of our user experience for Salesforce Lightning
https://xx.xxx.x.xxx

Location 1
Location 2
Location 3
Location 4
Page 27Confidential Property of Schneider Electric |
Ability to monitor the performance of ISPs peering paths with Salesforce
We are now able to pinpoint
performance issues in the extended
network infrastructure our users
leverage to access Salesforce

Location 3
During the pilot we were
able to pick up a
significant outage in their
Chicago Data Center
Location 1
Location 2
xx.xxx.x.xxx
xx.xxx.x.x/xx
And the performance of the Salesforce network infrastructure itself

Location 1
As well as BGP route leak events from Airtel sending Indian Zscaler traffic via San Francisco
Traffic from an Indian exit location
to Zscaler ZEN in India was
temporarily routed via Aberdeen,
Milan and San Francisco due to
an Airtel BGP route leak

Schneider
Network
Endpoint Agents enable us to troubleshoot right to the user desktop
Ability to include in path devices
such as Wireless Access Points &
Layer 2 devices in the context of
the end-to-end network path

- Observations
- Monitoring capabilities available in a single tool – Application, Network, DNS, BGP
- Easy to setup with minimal effort
- Re-use of existing Selenium Automation scripts
- Availability of skilled customer support, and great pre-sales support
- All required features are available – Waterfall Reporting, Graphical Network path representation
- Looking forward
- Deploying at scale for the entire Salesforce global implementation
Observations & Next Steps

Getting Started
• IDE-style recorder creates transaction
scripts in native JavaScript
• Browser support: Chrome
• At every test frequency:
– Synthetic Transaction
• Total Transaction Time (Includes markers)
• Completion %
• Errors
• Multi-page waterfall
– HTTP Metrics
• HTTP Availability, Response Time
• HTTP connection phases
– Network Metrics
• Loss/Latency/Jitter
• Path Visualization
– Internet Routing
• Availability and reachability of prefixes

Programmability with JavaScript
• Transaction Markers
– Logical grouping of transaction steps and actions
– Report and alert on markers
• Easy to handle variables, asserts and conditionals
with JavaScript
• Helper Functions
– Pre-defined helper functions for ease of use and
migration
– Github repository in the future

Granular Insights with Flexible Scheduling
Round-robin scheduling
• 5 min minimum test interval
for Transaction tests
• With round-robin scheduling:
– Define sub-intervals
(1, 2, 5, 10, 20, 30min)
for faster frequency
– Smoother testing distribution
over test interval
– Eliminate credential clashing
Test Time (Minute)
Number of Agents
10
8
6
4
2
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
A, B C, D
AGENT
E, F G, H I, J A, B C, D
AGENT
E, F G, H I, J A, B C, D
AGENT
E, F G, H I, J A, B C, D….
Test Interval = 5 min
Sub-Interval = 2 min
Number of Agents
10
8
6
4
2
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Test Time (Minute)
AGENT
A, B, C, D…. I, J
AGENT
A, B, C, D…. I, J
AGENT
A, B, C, D…. I, J
Test Interval = 5 minsDefault
Round-Robin

New Features with Transaction Tests
• Centralized Credential Wallet
– Encrypted credential repository
– Credentials masked within the script
• Customizable Screenshot Capture
– Capture screenshot of the web
application anywhere in the transaction
– Automatically generated on script
failure

New Transaction Alerts
• Transaction Alert
– Time and Completion
• Markers and Asserts
– Marker Presence and Duration
– Assert Errors Match (Regex)
• Page Load Alerting
– Any or Specific Pages (URL or Regex)
– Page Load Error Match (Regex)
– Reponse, DOM Load, Page Load Time

Global Synthetic Monitoring Vantage Points
Cloud Agents
• 187 cities
• 58 countries
• Tier 1, 2, 3 and broadband ISPs
• AWS, Azure, GCP, Alibaba
cloud regions
Enterprise Agents
• Cisco, Juniper, Microsoft, Linux,
VMware, Docker

40Copyright ©2019 ThousandEyes, Inc. All Rights Reserved. @ThousandEyesCopyright ©2019 ThousandEyes, Inc. All Rights Reserved.
Get
Started
Learn
More
• If you are new to ThousandEyes, try our 15-day free trial
to see your applications and networks from the
perspective of your end-users
www.thousandeyes.com/trial
• Want to try out ThousandEyes Synthetics in your
environment? Request a Demo and we will get in
touch with you
www.thousandeyes.com/request-demo
Next Steps
Copyright ©2019 ThousandEyes, Inc. All Rights Reserved.

How Schneider Electric Assures Its Salesforce Lightning Migration with ThousandEyes Synthetics

How Schneider Electric Assures Its Salesforce Lightning Migration with ThousandEyes Synthetics

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