The document discusses how major social forces over the past 10 years have created new marketing behaviors and transformed today's marketplace. These forces include advances in network information technology, globalization, deregulation, heightened competition, industry convergence, and retail transformation. As a result, consumers now have more buying power and can access fuller and richer information online. Marketers have also gained new capabilities by tapping into social media, mobile marketing, and offering individually differentiated goods and services.