WHAT ARE BRANDS
GOOD FOR
MIT Sloan Management Review
Niraj Dawar.
“BRANDS ARE AN
INDESPENSIBLE
PART OF MODERN
BUSINESS”
BECAUSE WHY
GOD
WHY?
HOW ?
EFFECT ?
BRANDS BECAME
“THE INFORMATION REVOLUTION IS MAKING
CONSUMER DISAGGREGARTION VASTLY MORE
EFFICIENT & PROFITABLE THAN AGGREGATION,
THE TRADITIONAL SOURCE OF BRAND POWERR”
WHAT ARE BRANDS GOOD FOR?
TASKS CAN
BE
PERFORMED
BETTER
TASK
BECOME LESS
EXPENSIVE
EFFECTS OF CONSUMER
SEGMENTATION
MORE
PROFITABLE
AT THE LEVEL
OF
CONSUMER
SEGMENTS
WHAT ARE
BRANDS GOOD
FOR IN ERA OF
SEGMENTATION
1. CONSUMER
RELATIONSHIP
RELATIONSHIPS ARISE
WHEN A BRAND
REPEATEDLY AND
CONSISTENTLY
FULFILLS
ITS
STATED
PROMISE
but such connections
are one way mass
communication of
benefits and
association and these
tends to BE SHALLOW
TWO WAY
COMMUNICA
TION HAS
BECOME A
DEFINING
FEATURE OF
RELATIONSHIP
WHY?
HOW ??
COMPANIES WITH
SEGMENTED MARKETING
STRATEGIC TASKS TACTICAL TASKS
BUILD RELATIONSHIP:
EARNING TRUST AND CREDIBILITY
DRIVING TRIAL AND TRAFFIC AND INCREASE SALES VOLUME
COMMUNICATING KEY BENEFITS:
STAKING A POSITION
BUILDING THE LIKELIHOOD OF REPURCHASE
CJHARGING PREMIUM PRICE RESPONDING TO COMPETITIVE MOVES
EACH BRAND
BECOMES A
TOOL IN
TOOLBOX OF
THE
MARKETER
WHOSE JOB IS
TO MANAGE
CONSUMER
RELATIONSHIPS
.
BRAND IS A TEAM PLAYER
RATHER THAN INDUVIDUAL
2. CHANNEL
RELATIONSHIP
REATAILING
NOWADAYS
IS NOT
ABOUT
COLLECTING
RENT ON
SHELF SPACE
RETAILER
MUST ADOPT
RELATIONSHIP
BASED
APPROACH
TO
MARKETING
RETAILERS
EFFORTS
TARGETS
NOW
CRAETING STORE BRAND
AWARENESS
BUILDING STORE LOYALTY
PROMOTING PROFITABLE
PRIVATE LABLE PRODUCTS
RETAIL CHANNEL
HAS BECOME A
MAJOR FOCUS OF
MANUFACTURER’S
MARKETING
EFFORTS
DISAGGREGATION PROVIDES
MANUFACTURERS WITH A NEW
MEDIUM TO INFLUENCE CONSUMER
DECISIONS THAT IS INDEPENDENT OF
RETAILER
DISAGGREGATION FAVOURS
RETAILERS BY INCREASING THEIR
CREDIBILITY IN ASSEMBLING AND
ASSORTMENT OF BRANDS
BEFORE
AFTER
MANUFACTURERS
REALIZE BRAND’S
CHANCE OF SURVIVAL
WILL BE BETTER IF
THEY BECOME PART OF
RETAILER’S VALUE
PROPOSITION TO
CONSUMER SEGEMENT
3. BRAND
MANAGEMENT
ORGANIZATION
BRAND
MANAGEMENT
SYSTEMS ARE NOT
WELL SUITED TO
MAKE GOOD USE
OF VALUABLE
CONSUMER
INFORMATION
WE
NEED
SOME CHANGES
NEEDED
SO CAN WE SAY BRANDS
GOOD IN HERE?
INITIALLY BRANDS WERE
AN EXCELLENT MEANSOF
DEVELOPING AND
COMMUNICATING A
DIFFERENT VALUE
PROPOSITION IN THE
MARKET
NOW A MANUFACTURER’S
BRAND MIGHT ASPIRE FOR
THE ULTIMATE PRIZE:
A GOOD NEEDED
RELATIONSHIP WITH
CONSUMERS
CREDITS
THANK YOU >>>>
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What are brands good for, Niraj dawar