Jordan Mitra is seeking a position that utilizes excellent customer service skills and administrative experience. They currently work as a front desk agent at a Holiday Inn & Suites in Oakland, CA, where they have achieved a 95% occupancy rate and 99% guest satisfaction score through resolving issues and providing concierge services. Previously, Jordan worked as a crew member at Five Guys Burgers and Fries in Alameda, CA. They are a reliable, punctual team player seeking to contribute to business profitability through exceptional communication and leadership skills.

1.
Jordan Mitra
636 Taylor Ave, Alameda, CA 94501
T: (510) 566­7151
E: Jordanmitra6@gmail.com
JM
Objective Utilize my excellent customer service skills and extensive administrative experience to
contribute to the business’ ongoing effort to deliver exceptional service and financial
profitability.
Experience Front Desk Agent, Holiday Inn & Suites
Oakland, CA — June, 2013 ­ Present
Accomplishments
● Ability to work under pressure and manage and resolve guest issues or
complaints, driving the hotel’s revenue to 95% occupancy year to date.
● Performed concierge services for a 3­star, 146­room hotel that helped drive the
hotel’s current guest satisfaction score to 99%.
● Assigned manager responsibilities when manager is unavailable, acts as
manager on duty.
● Actively takes on leadership in training new employees.
● Contributed ideas which increased efficiency and organized workplace.
Other Functions
● Inventory guest room keys according to policy and request re­keying as
necessary
● Assist with responsibilities and duties in the absence or heavy volume in the
areas of Guest Services, Reservationist and Sales.
● Verify registration cards against computer to ensure accuracy of name, type of
payment, rate and market segment.
Crew Member, Five Guys Burgers and Fries
Alameda, CA — August, 2013 ­ June, 2014
Education Encinal High School
Diploma — 2013
Skills ● Reliable, punctual, and dependable
● Exceptional listener and communicator who effectively conveys information
verbally and in writing.
● Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects.
● Goal­driven leader who maintains a productive climate and confidently motivates,
mobilizes, and coaches employees to meet high performance standards.
● Productive worker with solid work ethic who exerts optimal effort in successfully
completing tasks.
References Available upon request.