Karen Wright has extensive experience in management, customer service, operations, and business administration from her roles in banking, retail, and travel industries. She is skilled at delivering high-quality results through efficient time management and independent work. Wright has a proven track record of exceeding goals and saving over $1 million through her fraud analysis work at TD Bank. She is passionate about building collaborative teams and implementing process improvements.

1. KAREN WRIGHT
510B Willow Turn  Mount Laurel, NJ 08054  kaylyn612@gmail.com  856-630-8832
Versatile professional with a background in management and supervisory roles within the banking and retail industries.
Dedicated to delivering high-quality results with unique combination of experience and skills. A productive individual
contributor who thrives in independent, highly visible roles with the discipline to work remotely, manage time efficiently,
and deliver optimal results.
AREAS OF EXPERTISE
 Customer Service: Results-focused and adept in delivering customer service interactions that exceed customer
expectations. Proactively assessescustomerneeds,provide thoughtful responsesand tailor resolutions to meet individual
needs.
 Operations: In-depth knowledge of the daily requirements of fast-paced, customer-driven environments. Skilled in
implementing best practices and efficiency maximizing procedures. Resourceful leader with proven ability to mobilize
teams to reach high-reaching goals. Success in identifying coaching opportunities to develop staff for maximum
performance quality.
 BusinessAdministration:Broadknowledge of basic business practicesincluding targetedmarketing, consultative sales,
process improvements, organizational strategy, project management, cash management, technology usage, client
relations, data manipulation, and conflict resolution.
 Additional Strengths: A dynamic team leader with a passion for building and collaborating in cross-functional teams
to achieve shared company goals. Tech-savvy and a rapid-learner with proven ability to implement process
improvements and productivity enhancements.
PROFESSIONAL EXPERIENCE
LIBERTY TRAVEL – Delran, NJ
Travel Consultant, March 2015 – February 2016
Work with portfolio of clients to assess travelneeds and make timely and relevant recommendations of product and service
offerings.
 Matched clientswith unique and customized packages to create amazing travel experiences
 Acted as lead for destination training and for resolving customer services issues
TD BANK – Mount Laurel, NJ
Fraud Analyst III, Fraud Management Department, 2003 to 2015
Analyzed banking transactions to investigate and report potential fraudulent activity and mitigate risk.
 Consistently delivered high quality, accurate results, exceeded yearly productivity goals and created annual
savings in excessof $1M+.
BARNES AND NOBLE – Moorestown, NJ
Supervisor, 2000 to 2003
Spearheaded all store operations for location grossing $30M+ in annual sales. Managed workflow and monitored
performance of 30+ employees, controlled store inventory and available cash. Set standards for customer service and
coached employees to deliver outstanding customer service.
 Designed and implemented controls to maximize the efficiency and accuracy of balancing 11 cash registers and
reduce errors.
Prior experience as Assistant Manager at Gap Kidsand Zany Brainy