This document contains a resume for Hydene Kristoffer L. Diamante applying for a hospitality position. It summarizes his personal and educational background, including a Bachelor's degree in Hotel and Restaurant Management. It details his skills and experience working in front desk, reservations, and concierge roles over 6 years at various hotels. It provides a list of duties in these roles and highlights his customer service focus. Awards and training courses are also included, with references available upon request.

1. HYDENE KRISTOFFER L. DIAMANTE
Unit 601 Studio Zen, Gil Puyat St. Taft Avenue Metro Manila.
63 926 986 8908
mis.hkldiamante@gmail.com
OBJECTIVES: To commit myself in a prestigious and reputable company where I can develop my talents
and skills, utilize my resources and acquire more knowledge for continuous career improvement.
PERSONAL BACKGROUND
Age : 25 years old
Date of Birth : July 27, 1990
Place of Birth : La Union
Gender : Male
Status : Single
Citizenship : Filipino
Height : 5’10”
Weight : 180 lbs.
Religion : Roman Catholic
EDUCATIONAL BACKGROUND
Tertiary Bachelor of Science in Hotel and Restaurant Management
University of Perpetual Help DALTA – Molino Campus
Molino III, Bacoor, Cavite
April 13, 2012
Secondary Union Schools of La Union
Baraoas Sur, Naguilian, La Union
2002-2006
Primary Naguilian Central School
Brgy. Ortiz, Naguilian,
La Union 2002
DEMONSTRATED SKILLS
 Knowledgeable in MS Offices, Basic Fidelio Opera Systemand Symphony System.
 Ability to Multitask effectively and efficiently in different areas of hotel management.
 Pro-active and flexible
 Knowledgeable in all restaurant & room register systems, call accounting systems, and downtime
procedures
 Passionate in providing customer services beyond expectations.
ON-THE-JOB TRAINING
Fine Dining Restaurant - 300 hours
Marina Seafood Restaurant - Dining
Boom na Boom Complex, Roxas Boulevard, Pasay City
Hotel - 500 hours
Diamond Hotel Philippines - Concierge
Roxas Boulevard cor. Dr. J. Quintos
Street,Manila 1000, Philippines

2. Employment History
 May2014-present - Front Office Associate / Night Auditor / Reservations Officer
Microtel Inn and Suites by Wyndham
 May 2013- April 2014 - Concierge
Microtel Inn and Suites by Wyndham
 September-November 2012
National Statistics
DUTIES AND RESPONSIBILITIES
Front Office / Night Auditor
 Assisted guests with general services in Check-in, Check-out, billing and other general queries.
 Balanced accounts and managed restaurant credit accounts.
 Represented the hotel in regard to guest complaints and situations that require immediate attention.
 Prepare forecast of room occupancy, monitor actual room occupancy against forecast, prepare
and submit daily room occupancy report.
 Monitors staff transactions to avoid FO Audit Findings and FO pending.
 Checks the daily Rate Variance report – ensuring that there is no discrepancies with the room rate, rate
code, package code etc.
 Ensure manual operating procedures with backups and understood during System downtime
 Must ensure night audit is done in a timely manner with no discrepancies
 Perform other related duties as may be assigned by superior.
Reservations Officer
 Answering calls and maintaining a response rate and service levels in accordance with established
standards.
 Answers Email inquiries such as Room Rates, Availability, Banquet Sales & other related Hotel
Services.
 Understanding and responding effectively and clearly to addressed requests over the phone or written
correspondences.
Concierge
 Ensured transportation of guest to and from the hotel and manage their luggage’s.
 Ensured that all wake up calls are handled promptly and properly.
 Ensures all guests’ requests are handled quickly and efficiently
 Ensures proper receipt, storage and shipment of luggage and packages for guests.
 Facilitates outside errands for guests such as pick-up/delivery of packages , passport formalities and re-
validation of air-tickets
 Perform other related duties as may be assigned by superior.
AWARDS AND ACHIEVEMENTS
April 2012 Best in Group Thesis
College of International Hospitality
Management University of Perpetual Help System DALTA - Molino Campus
January 2012 5th Place Student’s Research Colloquium 2012,Perpetualites: Getting Centered in Research
University of Perpetual Help System DALTA - Molino Campus
March 2009 Outstanding NSTP-LTS Student Leader
University of Perpetual Help System DALTA - Molino Campus

3. TRAININGS AND SEMINARS ATTENDED
February 2016 Credit Card Fraud Seminar
Microtel Inn & Suites by Wyndham
January 2016 Security & Safety Awareness in Hotels
Microtel Inn & Suites by Wyndham
August 2015 Basic life support training
Microtel Inn & Suites by Wyndham
August 2014 Customer Service Training
Microtel Inn & Suites by Wyndham
July 2014 Drug Free Workplace
Microtel Inn & Suites by Wyndham
May 2013 Bomb Threat Management Seminar
Microtel Inn & Suites by Wyndham
March 2012 Fidelio and Opera Hotel Seminar
Manila Grand Opera Hotel
March 2012 “Thinknology”
Manila Grand Opera Hotel
CHARACTER REFFERENCE
Emerson R. Lopez
Operations Manager
Xenia Hotel
Clark Pampanga
(045) 499-0000
Arian Esplanada
Front Office Supervisor
Microtel Inn & Suites by Wyndham - Acropolis
09173055040
I hereby certify that all the information stated above is true and correct to the best of my knowledge and belief.
Hydene Kristoffer L. Diamante
Applicant