Fernando J. Santana is seeking a career opportunity in the hospitality field with opportunities for advancement. He has over 20 years of experience in hotel management, including roles as front desk manager, reservations manager, and assistant night manager. His experience includes developing marketing plans, managing budgets, training employees, and selling rooms. He is proficient in industry software systems and has a record of improving sales performance.

1. Fernando J. Santana
Fernandosy@hotmail.com
64 Lake Villa Way
Kissimmee Fl.
407-433-8037
Professional
Objective: Career in the hospitality field with an organization
that provides opportunities for advanced training and upward job
mobility.
Embassy Suites Jamaica Court 246 rooms/Hampton Inn Convention Center/
Homewood Suites May 2005-present
Responsible for the productivity of the hotel
Responsible for the division inventory
Check in and out of hotels guest rooms
Assist with program for Hilton Honors
Assist with points reward and registering of new customers
Up sell of members to corner Suites
Balancing and getting regular guest to become Hilton Honnors members
Selling of the benefits of our hotel
Implementing of new ideas to generate sales at the hotel
Hampton Inn & Suites, Orlando
May 2002 - 2005
108 Guest Rooms and Suites. Hotel opened in January 2003.
Responsible for the productivity of the hotel.
Implement Ads to generate sales and give hotel exposure.
Develop a Marketing plan that assist in generating 1.5 million
dollars in sales the first year opened.
The second year we were able to generate 3.2 million dollars in
hotel sales.
Responsible for the division inventory
Accounts payable and Receivable, annual forecasts and budgets.
Assist as Human resources personnel who include employee
training, development, relations, recruitment and hiring.
Responsible for renewal of re- negotiation of contracts.
Cost control.
Up sell of rooms with view and amenities versus what guest book
a standard room
Hampton Inn & Suites, Orlando -108 guest rooms/ Hampton Inn LBV-
147 Guest Rooms May 2003
Front Desk

2. Responsible for the productivity of the hotel.
Responsible for daily reservations.
Accounts receivable
Develop a program to assist Training of employee relations,
recruitment and selection.
Check in and out of hotels rooms.
Handling of cash and balancing at the end of the business day.
Responsible for solving and taking care of all of guest issues
and problems
Needs little or no supervision
Holiday Inn Hotel & Suite
January 2002- May 2005
May 2010 - present
250 Guest Rooms and Suites
Reservation Manager
Responsible for the productivity of the entire Room Division
Responsible of front office operations.
Responsible for the room inventory
Accounts payable and receivable,
Responsible for employee training, development and employee
relations.
Tempus Resort Enterprises.
January 1999- 2002
Sales Associate
Timeshare sales associate
Providing property tour and show different programs to own
personal vacation home for life time.
Holiday Inn Express I-Drive
August 1996 –January 1999
218 Guest Rooms
Assistant Night Manager
Responsible front desk and housekeeping departments, I
Inventory, accounts receivable
Department budgeting,

3. Employee development, evaluation and discipline, and
inspections.
Holiday Inn Lejeune Center
May 1993 – August 1996
149 Rooms with 90 Seat Restaurants and 25 Seat Lounge
Held various positions: i.e. night auditor, front desk
associate, reservations supervisor.
May 1992 - 1994
Holiday Inn Ocean Side
149 Rooms with 90 Seat Restaurants and 25 Seat Lounge
Held various Supervisory positions at Housekeeping and front
desk
Rite Aid Pharmacy, Miami Fl
May 1993- May 1994
Responsible for sales
Introducing of new product
Assist customers with
Accomplishments
· Hampton General Help Leadership
· Fostered the relationship of ‘Good Neighbor’ with Disney
· Instrumental in negotiation Selling Time Share at The Palms
Tempus.
Properties best seller of the week
· General Manager choice award in Training of associates
· Task Force Clerk
Skills
· Proficient with numerous computer programs and systems
including Word, Excel, PowerPoint, Microsoft Outlook,
Windows,
Accounts Receivable/Payable,
Hilton OnQ system
Choice and In Time

4. Hotel Expert
· Excellent Communication and interpersonal skills
· Strong negotiator and contract developer
Education
Pedro Albizu Campos High School, Levittown, Puerto Rico
Graduated 1987
Milwaukee Business Institute, 1990-1991