Rachel Marz S. Villanueva is applying for the position of Virtual Assistant. She has over 5 years of experience in hospitality, administration, reservations, customer service, and sales. Her key strengths include proficiency in Microsoft Office, excellent communication skills, being a fast learner, goal-oriented, able to work under pressure, and being a good team player. She has a Bachelor's degree in Hotel and Restaurant Management and has received training in areas such as housekeeping, food and beverage, and environmental management.

1. Rachel Marz S. Villanueva
Pagdaraoan, SanFernando City, La Union, Philippines
Mobile #: +63 9166312908
Email: rachelmarzvillanueva@ymail.com
POSITION APPLIED: Virtual Assistant
Objective
To be a part of an organization where I can contribute my expertise in hospitality,
administration and contribute in achieving the company’s success..
The key strengths that I possess in applying for this position include the following:
 Proficient in Microsoft Office MS Excel, Word, Outlook and PowerPoint.
 Excellent in oral and written communication and Interpersonal skills.
 Fast learner, goal oriented and ability to work under pressure.
 Goal oriented and well trained, hardworking and a good team player.
 Able to function in an independent as well as team-oriented environment, self-
motivated, dedicated, reliable, enthusiastic, resourceful and creative problem solver.
Work Experience
Reservation Officer/Front Desk/ Secretary to Gen. Manager
Coconut Grove Resort
Bauang, La Union
October 2015 - Present
Virtual Assistant
Appboyleadgen Inc
October 2014-October 2015
Business Consultant
PLDT SME NATION
August 2014-October 2014
Junior Sales Consultant
Taodharma Inc. (Allphones Philippines)
GLOBE TELECOMUNICATIONS
September 2013- August 2014

2. Treasury Assistant
SM Hypermarket
Bicutan, Taguig City
April 2013-September 2013
Customer Service Representative/ Virtual Assistant
November 2015- October 2015
Alberta Association of Community Living/ TNT Company Inc.
Accomplishments
Customer Interface - Greeted customers upon entrance and handled all Plan and
telecommunication transactions. - Assisted customers over the phone regarding store operations,
product, promotions and orders. - Assisted customers to prevent fraudulent activities on their
plans and any transactions that a customer have.
Customer Assistance - Worked with company systems such as Live Support and diligently
completed all assigned tasks, working overtime as needed.
Sales - Consistently generated additional revenue through skilled sales techniques.
Product Sales - Cross sold services at a rate of 30%, upgrading customers to different plans and
product package.
Front Desk : Carrying out the day-to-day duties of front desk reception in order to ensure the smooth
and efficient running of the switchboard, answering telephone calls in a timely and efficient manner,
transferring calls as necessary,dealing with generalenquiries, and/or referring clients to the appropriate
leasing agent.
Achievement and CompetencyTaken
Food and Beverage NC II Passer
TESDA Provincial Office I
September 2012
Front Office NCII Passer
TESDA Provincial Office I
March 2012
Housekeeping NC II Passer
TESDA Provincial Office I
March 2011
OJT in Baguio Country Club
Baguio City, Philippines
October 2012- February 2013

3. OJT in Housekeeping
City Travel Hotel
Kisad Road, Baguio City
December 2010
Trainings and Seminars Attended
Environmental Management
Country Club, Baguio City
October 2009
Nutrition Month Symposium
Breastfeeding, Tama, Eksklusibo at Sapat
Don Mariano Marcos Memorial State University-MLUC
College of Arts and Management
August 2011
Stay and Learn Program
Housekeeping, Food and Beverage, Front Office and Human Resource
City Garden Suits
Ermita Manila, Philippines
September 2010
Stay and Learn Program
Housekeeping, Food and Beverage, Front Office and Human Resource
Microtel Ridge Hotel
Tagaytay City, Cavite
February 2011
Sushi Making
Demonstration
Teriyaki Boy Restaurant
Tagaytay City, Cavite
February 2011
Food and Beverage Service
Don Mariano Marcos Memorial State University-MLUC
San Fernando City La Union
October 2010

4. EducationalBackground
Tertiary Education Bachelor of Science in Hotel and Restaurant Management
(Graduated)
Don Mariano Marcos Memorial State University-
Mid La Union Campus
City of San Fernando La Union
Inclusive Date June 2009-March 2013
PERSONALINFORMATION
Age: 23 years old
Sex: Female
Birth Date: August 26, 1992
Birth Place: Bauang, La Union
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Height: 5’5”
Weight: 54 Kg.
Dialect Spoken: English, Filipino, Ilocano
CHARACTER REFERENCES
Mr. Norman Eleazar
Senior Sales Manager
Millennium Hotel Doha
+974 330787823
Mrs. Arlene Dejos
Chairman - Bachelor of Science in Hotel and Restaurant Management
Don Mariano Marcos Memorial State University-MLUC
+63 9228853155
Mr. Leo Jonathan Avellanosa
Allphones Manager
Lj.Avellanosa@allphones.com.ph
I hereby certify that the above information is true and correct to the best of my
knowledge and belief.
RACHEL MARZ S.VILLAN UEVA
Applicant