François Dupin is seeking a front desk position where he can utilize his exceptional clerical and customer service skills. He has a Bachelor's Degree in Tourism from Université Catholique de l’Ouest – Bretagne Sud and a 2-year Technical Degree in Tourism from Jeanne d’Arc College. He is fluent in English, French, Spanish, and Italian. His relevant experience includes working as a customer sales associate and vehicle attendant for Avis Budget Car Rental at several airports from 2010-2013. He also has experience working as a front desk receptionist at three hotels from 2007-2010.

1. François Dupin
2024-A Watson Way
Tallahassee, FL 32308
Email: frandupin@gmail.com Tel: 850 345 1121
PROFESSIONAL OBJECTIVE
Seeking a front desk position where exceptional clerical and customer service skills will be utilized to improve the
customer base and maximize hotel profitability.
EDUCATION
* Université Catholique de l’Ouest – Bretagne Sud September 2005 - June 2006
Arradon, FRANCE
Bachelor Degree in Tourism (Managing and improving local touristic resources)
* Jeanne d’Arc College September 2003 - June 2005
Rennes, FRANCE
2 year Tourism Technical Degree (equivalent to Certified Tourism Technician focusing on selling Travel Products)
SKILLS AND QUALIFICATIONS
* Fluent in English, French, Spanish and Italian
* Customer service experience
* Proficient in Pack Office, Wizard, Vega, Dreamweaver, Indesign and Photoshop
RELEVANT EXPERIENCE
Customer sales associate and vehicle attendant
Avis Budget Car Rental: Malaga Airport, Spain July 2013 – October 2013
Rennes Airport, France April 2012 – June 2013
Biarritz Airport, France July 2010 – January2012
* Handling high volume sales and service situations
* Check guests in and out in a timely and courteous manner
* Managing bookings, answering calls, managing the rental car park
* Promotion of AVIS products and services
* Vehicle cleaning (interior and exterior), performing regular maintenance, reporting vehicle damages
Front desk receptionist
Hotel du Lac ☆☆ Combourg, France March 2010 – May 2010
Hotel St Sauveur ☆☆☆ Lourdes, France March 2009 – October 2009
Hotel Courcheneige ☆☆ Courchevel, France December 2007 - April 2008
* Coordinating the allocation of rooms and keys to customers
* Assisting with bartending and serving customers in hotel’s restaurant
* Handle guest check in/out in a specialized and welcoming manner including individual and groups bookings

2. * Keeping records of room availability and guests’ accounts
* Assisting clients by responding to daily inquiries and directing calls
* Establish customer payment methods and process payments
* Maintaining hotel’s high standard of service and hospitality