Darko Milovanovic has over 16 years of experience in hotel management, primarily at The Lincolnshire Arms Hotel in Essendon. He has extensive skills in gaming operations, food and beverage, financial management, and staff training. His most recent roles were Assistant Manager at Yarraville Club from October 2016 to January 2017, and Assistant Manager/Admin at Castellos Daiseys in February 2016, where he oversaw operations, stock management, rostering, and finances. He holds relevant licenses and certifications.

1. DARKO
MILOVANOVIC
HOTEL
MANAGER
CONTACT
35 Tasman Avenue
Strathmore Heights
Victoria 3041 Australia
Telephone:
(03) 9310 4341
0417 569 662
Email:
dannymilovanovic
@hotmail.com
PROFILE
I have over 16 years of hotel management experience, the majority of my
experience is from working at The Lincolnshire Arms Hotel in Essendon.
I am able to offer all the qualities and experience which you may seek. I am
an extremely enthusiastic and energetic person, who enjoys working hard
with others as part of a team.
Communication skills and professional behaviour, is a quality which I value
highly, when interacting with customers and colleagues.
I have a positive outlook, strive for co-operation and can contribute as an
effective team member to provide quality service.
I possess effective leadership and organisational skills and have the ability to
exceed customer service standards.
SKILLS AND EXPERIENCE
• Knowledge of System One and hands on skills in gaming operations
• Hold a current gaming licence, TAB, Responsible Service of Alcohol and
Responsible Service of Gambling certificates
• Cleaning of beer lines and taps
• Stocktake
• Effective staff training and development techniques in all areas
• Staff rostering
• Banking
• Stock management
• Extensive food and beverage experience
• Experience running entertainment nights
• Financial management and budgeting skills
• Skills to develop new revenue streams
• Managing 4 departments at a time (bistro bar gaming TAB)
• Maintaining responsible serving of alcohol
• Complying and overseeing the practices of The Victorian Commission for
Gambling and Liquor Regulations
EXPERIENCE
YARRAVILLE CLUB - October 2016 - January 2017
Assistant Manager/Admin
• Ordering liquor
• Weekly stocktake
• Banking of money
• Managing club day to day
• Reconciliation and report production of the gaming room
• Accounts payable/receivable
• Management of all administration duties for finances
• Ensuring high customer satisfaction with an enjoyable experience
• Dealing with complaints and grievances
• Helping the staff understand the owners goals so we can achieve their vision
• Making sure the club is always presentable

2. DARKO
MILOVANOVIC
HOTEL
MANAGER
CONTACT
35 Tasman Avenue
Strathmore Heights
Victoria 3041 Australia
Telephone:
(03) 9310 4341
0417 569 662
Email:
dannymilovanovic
@hotmail.com
EXPERIENCE CONTINUED
CASTELLOS DAISEYS - February 2016
Assistant Manager / Admin
• Ordering liquor for bottle shop and hotel
• Weekly stocktake
• Rostering of staff
• Banking of money
• Managing hotel day to day
• Reconciliation and report production of the gaming room
• Accounts payable/receivable
• Management of all administration duties for finances
• Liaise with external accountants
• Ensuring high customer satisfaction with an enjoyable experience
• Dealing with complaints and grievances
• Helping the staff understand the owners goals so we can achieve their vision
• Making sure the hotel is always presentable
• Report regularly to the owner, operations manager and venue manager
• Capable in Vectron POS systems
THE LINCOLNSHIRE ARMS HOTEL - September 2001 – July 2015
2IC Hotel/Gaming/Entertainment Manager
Key achievements include:
• The introduction of a successful patron reward and loyalty program
• Regularly looking at new gaming machines with Tabcorb Gaming Solutions and
improving products
• The introduction of different promotions throughout the hotel
• Staff training in the gaming room e.g. Responsible Service of Gambling
• The introduction of an EGM Program in the gaming room
• Continuing to increase gaming, restaurant and bar revenue in a competitive
market by ensuring customer advocacy, relevance of product and high standards
of service
MORELAND HOTEL
September 1999 – September 2001
Gaming Manager/Gaming Supervisor
EDWARDES LAKE HOTEL
December 1996 – September 1999
Gaming Supervisor
RACV HOTEL - QUEEN STREET
February 1997 - December 1997
Gaming Attendant
EDUCATION
TERTIARY EDUCATION
1994 – 1998
William Angliss Institute of TAFE
Advanced Diploma of Hospitality (Management)
REFERENCES
Brendan Theobald
General Manager
The Pakenham Hotel
BH: (03) 5941 1748
Owner: John O’Halloran
General Manager: Amin Dahaby
Lincolnshire Arms Hotel
BH: (03) 9374 1055