Leonardo da Silva has over 15 years of experience working in luxury cruise lines and hotels. He is fluent in Portuguese, English, and has an average proficiency in Spanish. His most recent roles were as a waiter for Seabourn Cruise Line from 2012 to 2015 and as a senior waiter for Crystal Cruises from 2010 to 2012. He is currently pursuing a degree in Information Technology at Universidade Estácio de Sá while working in the hospitality industry.

1. Leonardo da Silva Apt. 111 Bedford Center
Bedfordview
Johannesburg
phone: +55(21)2201-1553
cell: +55(21) 99430-7950
leochsilva@hotmail.com
PERSONAL Date of Birth: 11 September 1986
Place of Birth: Brazil
Citizenship: Brazilian
Languages: Portuguese Fluent (1st
Language)
English Fluent
Spanish Average
Computer Skills: Microsoft Office (Word, Excel, PowerPoint
etc.)
SEABOURN CRUISE LINE ( Luxury 6 Star cruise liner)
December 2012 – March 2015
WAITER
• Providing high end 6 star service to up market client base
• Running a station between 30 to 40 guests with the help of two
assistants, providing finning dining experience in the main Dining
Room
• Cleaning and Maintaining USPH standards
• Dealing directly with guest requests as well as complaints.
• Assisting with all guest needs
• Placed on Succession list to be promoted to the next ranking position.
• Trained several new employees in the way of the company.
CRYSTAL CRUISES (Luxury 6 Star cruise liner)
January 2010 – May 2012
SENIOR WAITER
• Running a station between 15 to 20 guests with one assistant,
providing finning dining experience in the main Dining Room
• Cleaning and Maintaining USPH standards
• Dealing directly with guest requests as well as complaints.
• Assisting with all guest needs
• Trained several new employees in the way of the company.
GATTOPARDO CERVEJARIA
March 2009 - September 2009
BAR WAITER

2. • Running a station during night time
• Cleaning and Maintaining the bar
• Dealing directly with customer requests as well as complaints.
• Helping with the financial report in the end of the night
RENAISSANCE DO BRASIL HOTELARIA (JW MARRIOTT)
October 2004 - December 2008
WAITER
• Providing high end 5 stars service to up market client base
• Working among all outlets including Main Restaurant, Room Service,
Bar and coffee shop
• Cleaning and Maintaining USPH standards
• Dealing directly with guest requests as well as complaints.
• Assisting with all guest needs
• Cross training in different departments such as Reception, Events and
Guest Services
• Trained several new employees in the way of the company.
EDUCATION UNIVERSIDADE ESTÁCIO DE SÁ
GRADUATION IN INFORMATION TECHNOLOGY
(IN PROGRESS)
SECOND SEMESTER OUT OF SEVEN
ESCOLA TÉCNICA ESTADUAL JUSCELINO
KUBITSCHEK
TECHNICAL COURSE IN TOURISM
QUALIFICATIONS
• DIPLOMA IN FOOD AND BEVERAGE SERVICES
• DIPLOMA IN TRAVEL AGENCY OPERATIONS AND
SERVICES
• DIPLOMA IN ACCOMODATION OPERATIONS SERVICES
SUBJECTS:
ACCOMMODATION OPERATIONS
RECEPTION OPERATIONS
FOOD AND BEVERAGE SERVICES
TRAVEL AGENCY SERVICES
TOURISM GUIDE CERTIFICATION