1. PERSONAL INFORMATION Gaber Tarek Fathy
AbuHail, Dubai (United Arab Emirates)
+971507854175
gabertarek7@gmail.com
WORK EXPERIENCE
01/06/2015 - Present Customer service representative
( Sales and Marketing department )
Flydubai – (Dubai) United Arab Emirates
▪ Received 5 weeks of training in customer service , policies and software
▪ Solved problems that arose during booking , addressed customers issues and
attended to their queries
CAREER OBJECTIVE To use my professional skills and my educational qualifications towards the benefit
of the company, enhance my work skills, I would like to improve myself in a
leading company that can add to my skills and education.
15/01/2014–31/03/2015 Export specialist and Customer service
( Export Department )
International group for modern coatings (Mido), (Egypt)
▪ Receive sales order and initiate proforma invoice and order processing in SAP
▪ Communicate with warehouse manager and production manager to fulfil the
sales orders
▪ Finalized the contracts & their execution according to the contractual obligation
▪ Process all necessary paperwork (SAP invoices, packing lists)
▪ Book vessels & scheduling shipments for exports to different destination in the
world Coordinating for original Bill of Lading & Telex releases if needed
▪ Pricing of products for customers based on different Incoterms, shipping costs
and payment terms
▪ Interact with local suppliers / Brokers / Traders / Quality surveyors like SGS,
Intertek to ensure timely shipments
▪ Managing Ocean Freight Including Negotiation of Freight & Coordination with
shipping lines / freight forwarders / Suppliers

2. …
EDUCATION AND TRAINING
15/08/2010–20/12/2012 Magdy mahmoud Mustafa Accountant Trainee
Accounting office, Alexandria (Egypt)
PERSONAL SKILLS
ADDITIONAL INFORMATION
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15/08/2012–31/12/2013 Customer Service , Export Counter and Documentation
( Export Department )
Marina shipping company (Grimaldi / Iscont lines), (Egypt)
Job description
▪ Dealing with clients via mails and calls telephone
▪ Dealing with global agents and terminals
▪ Arranging bookings and Making shipping orders
▪ Writing bills of lading
▪ Preparing all invoices for local payments and ocean freight
15/09/2008–01/06/2012 Faculty of commerce-English section
• Bachelor's Degree/Higher Diploma, Accounting Department
Alexandria University, Alexandria (Egypt)
Mother tongue(s) Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English Very Good Very Good Good Good Very Good
Computer skills ▪ Good command of MS office suite 2003, 2007 and 2010
▪ Excellent command of Research and Internet skills
▪ Working on SAP (sales module)

3. Personal skills ▪ Ability to work under pressure
▪ Adaptable
▪ Confident
▪ Ability to pick-up and master new concepts : quick learner
▪ Great communication : interpersonal skills
▪ Ability to work individually or within a team
▪ Problem solving
Personal information ▪ Marital status : Single
▪ Date of birth: 16/01/1991
▪ Nationality: Egyptian
▪ Driving License : under processing