This document contains the resume of Céline DOUVENOU. It summarizes her work experience in sales, trade management, and administrative roles from 1999 to present. Her experience includes positions with companies like CMA CGM, Accor Group, Auchan Group, and Heinz Group. She holds a Master's degree in Marketing & Procurement and Languages from universities in France. Her skills include fluency in English and Spanish, proficiency in Microsoft Office and supply chain management software.

1. Céline DOUVENOU
39 rue César ALEMAN
Marseille-FR 13007
Cell:+33 6 77 51 91 43
French nationality
Date of birth: August 1st
1980
Driving Licence (FR, US)
cdouvenou@yahoo.fr
WORK EXPERIENCE
Sep 15 – Oct 16 Sales executive – Lloyd’s Register – Marseille, FR
 Organize surveys’ agenda and coordinate auditors and engineers’ work in view of certification
(Type Approval, Design review, plan appraisal, witnessing)
 Manage subcontractor’s contract and relationships
 Negotiate annual contracts for Nantes and Marseille offices
 Invoicing, weekly profit review with UK finance department
Jan 14 – Aug. 15 Self-employed at Yogi’N Marseille, imports of Funky Yoga outwear - Mrs, FR
Apr 13 – Oct 13 Key Account Manager – Interface Technologies – Paris, FR
 Maintain and increase hotels customers’ base as well as booking websites’ partnerships
Jan 12 – Jan 13 Trade Manager WCSA - CMA CGM Regional Office - Miami, FL, USA
 Responsible for pricing strategy to maximize revenue on ACSA (av.8000t/w.) and Eurosal 1&2
(av.15000t./w) Lines
 Visit and coordinate Sales actions with Chile, Ecuador, Peru and Bolivia agencies
 Propose and set up solutions to optimize the rotation of the line
 Improve filing factors by providing operational instructions to overseas offices along with Cargo Flow
Department (transverse management)
 Lead weekly meetings based on reports, market studies and commercial guidelines to inform Reefer
and Dry Line and Agency Managers
 Manage and organize weekly Sales & Marketing meetings for a team of 4 Area Managers
 Attend weekly Executive Committee with Americas Trade Managers (market trends and financial results)
Feb 10 – Dec 11 Imports/Exports Account Manager - CMA CGM America - Long Beach, CA, USA
 Develop customers’ portfolio located in Los Angeles area according to Lines’ Budget (20 services)
 Negotiate and manage NVOCCs and BCOs contracts
 Optimize cargo mix based corporate Business Plan by targeting customers further market research from
Journal of Commerce or PIERS data extraction (cold calls, referrals from current customers)
 Entertain relationship with Global Accounts such as Mattel, Nestle, Epson or Red Bull
 Reach internal KPI (CRM, Budget vs Actual, e-service, clients’ balance)
 Attend weekly Sales meetings (market survey, leads, GRI contracts’ updates)
Jan 09 - Feb 10 Trade Manager Transpacific Lines - CMA CGM Head Office – Marseilles, FR
 Responsible for the pricing policy on Pearl River Express (11.388t/w.) to maximize the revenue by
balancing filing factors and turnover
 Coordinate commercial strategy with the Hong Kong Regional Office
 Draw up the line’s budget along with Cost Control department
 Propose and set up solutions to optimize the rotation
 Build on reports, market studies and commercial guidelines to local Sales offices
 Share operational strategy and organize weekly review with 3 Area Managers under my responsibility
 Provide operational instructions to overseas offices along with Cargo Flow team
Jan 07 - Jan 09 Area Manager Transpacific Lines - CMA CGM Head Office – Marseilles, FR
 Implement the pricing policies as well as commercial & marketing strategies
 Gather feedback of the market and provide guidance to agents’ network (US, Asia) on a daily basis
 Build regular market analyses on Central & North China to USWC trades

2. Jan 06 - Dec 06 Sales Manager Textile - ALINEA, AUCHAN Group - Rosny sous Bois, FR
 Manage purchase orders, stocktaking, and merchandising
 Manage a team of 4 sales persons, recruitment
 Prepare commercial and financial reports for the Store Manager
Dec 04 – Dec 05 Assistant for the Category Manager Seafood - HEINZ Group – Paris, FR
 Prepare Sales booklets to promote new products and present product range to the Sales network
 Create merchandising tools for retailers and distribution network
 Realize market studies and reports via Nielsen panel
 Research, analyze and present up-to-date market data and industry-related news for weekly and bi-
annual regional meetings
Jan 03 – Sep 04 Administrative Manager - Ibis hotel, ACCOR Group - Paris, FR
 In charge of treasury and suppliers accounts
 Duties: count floats, follow up of bank reconciliation, register invoices, and prepare accountancy
documents, end-of-month balance
Sep 01 – Dec 02 Administrative assistant
 Responsible for billing, filing, follow up of clients’ accounts and drafting of clients mails
Jul 99 – Aug 01 Receptionist and booking agent
 Check-in/out, Front & Back office tasks
EDUCATION
2005 Master Marketing & Procurement
Business School, Ecole Supérieure de Management en Alternance)
Lognes FR
2004 Master’s Degree in Languages (English, Spanish) & Economics
University of PARIS III - Sorbonne-Nouvelle
Paris FR
2001 B.T.S. in Tourism (equivalent to a vocational Training certificate in tourism-leisure)
CFA Stephenson
Paris FR
1998 Baccalauréat (equivalent to high school diploma)
Majors : Economy and social
Minors : French, mathematics, History, Geography, Philosophy
Nogent s/Marne FR
ADDITIONAL SKILLS
 Languages: Fluent English and Spanish
 Computer Skills:
Microsoft Office Suite (Word, Excel (pivot tables), PowerPoint, Outlook, IE)
Professional data bases (Oracle, IBM system, Yield Management systems)
Proficient in utilizing supply management marine softwares (JDE, Class Direct, Century, OpenAir,
PIERS)
 Trainings:
@CMA-CGM: Management of Regular shipping line, Operational exploitation of a shipping line,
Role of the Maritime agent, Lara CRM and GRM, Mercury consulting Sales training
@Accor Group Academy: Yield Management, Training of trainers - Team Management, Labour
legislation applied