This CV summarizes Alwin Yian Ruttun's professional experience. He is currently employed as a Customer Sales and Service Agent by Emirates Airline, having worked there since 2014. Prior to that, he held positions in digital media and as an F&B Supervisor at hotels in Mauritius. He has qualifications in hospitality, graphic design, and languages. His skills include customer service, digital media production, and food and beverage management.

1. ALWIN YIAN RUTTUN
CURRICULUM VITAE

2. PERSONNEL DETAILS Alwin Yian Ruttun
Date of Birth : 07th August 1984
Nationality : Mauritius
Gender : Male
Marital Status : Seperated
Driving licence : Mauritius
UAE Driving Licence : Valid till 07/03/2022
Passort : Valid till 30/09/2017
LANGUAGES KNOWN
Speak, Read & Write : Fluent in English and French
Speak Only : Fluent in English, French, and Creole
Other : Italian (Basic)
EDUCATIONAL QUALIFICATIONS
• Imperial College Mauritius year 2002: GCE level Pass
HOBBIES & INTERESTS
Travelling, Listening to music, Photography, Discovering new places and learning
about new cultures, Flight simulator fan and player and I like Art and Design.
OBJECTIVE:
To work in a growing company where I can take on challenges and complete my
given responsibilities by using my experience, my skills and pre-experience. So as
to build a good reputation and improve the growth of my career to the maximum.
Growth:
• Eager to grow and succeed with the company and improve my personal career in
the process.
• Looking to better my skills and bring about creativity in doing my work.
Skill Set
• Worked with cross culture and different nationalities
• Customer Focused
• Good knowledge of service
• Ready to work on shift
• Creative
• Like to Challenge Convention
Contact Details
Mobile Number : +971503973018
Email Address : winyian@gmail.com

3. PROFESSIONAL
EXPERIENCE
CURRENTLY WORKING:
Emirates Airline from July 2014 till date.
Position: Customer Sales And Service Agent
Responsiblities:
• Ensure the highest standard of customer service is provided to Emirates
customers, provide them with details on Emirates tariff fares and actively issue
online tickets and sell related products.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and
regulations are incorporated and that the customer request is met in order to
provide them with excellent service. Highlight to customers the legal requirements covering
their journey such as passport, visa & health requirements and other
details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all prod-
ucts and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and
upgraded fares.
• Actively be involved in suggesting new ideas and providing recommendations on the
improvement of the service provided, thereby increasing revenue and ensuring Emirates
success as a market leading airline.
• Ensure that all necessary ticket related documentation is filed; time tables
updated, brochures, sale and promotional material is properly displayed on individual
counters providing various options to the customer which will assist in increasing sales.
(Reservations and Ticketing Offices only).
• Support the Customer Sales & Service Team Leader on closing the end of day sales and
banking monies received. Whenever possible create a database of all potential customers
and develop a personal relation ship with them by giving occasional calls and informing
them of new services provided, there by the customer always
contacts the Agent for their travel needs. Reservations
TPG Publishing LLC from April 2012 till July 2014.
Position: Digital Media
Responsiblities:
• Update the website with daily press release received from th agencies
• Maintain 5 websites and regular updates
• Converting PDF to Zmag(digital version of our publication)
• Designing HTML Newsltetter for email campaigns
• Prepare report for all the website at the end of the month
• Designing small web banner for the websites
• Deigning Newsletter and Flyers

4. Le Royal Meridien Beach Resort & Spa, 5* deluxe, (Starwood Property)
From May 2005 till Feb 2012.
Position: F&B Supervisor (Ossigeno Fine Dining Restaurant)
October 2009 till February 2012
Responsibilities:
• To train all the staff to maintain A high standard of service
• Managing and Rostering of 9 Staff
• To strictly adhere to the Hotel’s Policy on Confidentiality and Ethics
• Check overall opening and closing procedure on micros
• In the absence of the Restaurant Manager report directly to the F&B Manager
• Check for guest satisfaction and ensure smooth operations
• Check the restaurant overall before and after operation to ensure all equipment are in
working condition
• Conduct briefings
• Conduct training on a weekly basis and check on product knowledge of the
associates
• To perform all other tasks as requested by management
• To update and check all staff presence in the HEADS
• Every end of the month update the menu analysis
• Responsible for all documentation updates on a regular basis and fillings
• Active Member of the E.C.O Warrior
Le Telfair Golf & Spa ( Pristine Resort Ltd(RPL) )
December 2003-May 2004
Position: Working as Waiter
Le Sugar Beach Resort ( Kerzner International )
December 2002-December 2003
Position: Working as Waiter
PROFESSIONAL
EXPERIENCE

5. PROFESSIONAL
QUALIFICATIONS, AWARD &
ACVIEVEMENTS IN
HOSPITALITY
July 2015: Nominated for Annual Performance Award for a perfect Attendance 2014-
2015
October 2014: The E-earn Diploma course for Cabin Crew achieved a pass rate of
70%
August 2014: Emirates Global Contact Centre Training - SpringBoard - DXB Passed
with Distinction
March 2012: Certificates of Completetion for Graphic and Web Designs Adobe
Products ( Photoshop, Illustrator, Flash, Dreamweaver and CSS )
June 2011: WSET INTERMEDIATE ( Wine Course with A&E Dubai) Passed with Merit
June 2010: Italian Beginner 1 Course(Offered by Eton Institute, Dubai Knowledge
Village)
March 2009: Successfully completed Le Meridien Foundations of Leadership
(Supervisory Skill)
May 2009: Successfully completed the”Train the Trainer”program and An
assessment, which concluded the course
December 2007: Attended the Ronnefeldt Tea Seminar.
December 2005: Foundation Certificate in Food Hygiene
(Offered by Chartered Institute Of Environment Health, London)
May 2006-2010: Certificate of participation for team build
April 2005: Attended the Wine Training Session at Le Telfair Golf & Spa Mauritius
July 2004: Attended the Wine Training Session at Le Sugar Beach Resort Mauritius
October 2003: Certificate of Appreciation at Le Sugar Beach Resort Mauritius

6. COURSES COMPLETED
WITH EMIRATES AIRLINES
February 15: ACAA for Contact and Retail Centre Staff Complete
February 15: Najm Suggestions and Nominations Complete
February 15: Performance Matters Complete
February 15: Najm Complete
February 15: A380 Shower Spa Social Area Complete
February 15: A Journey through India Complete
February 15: Air Carrier Access Act ñ General Awareness Complete
February 15: ACAA for Contact and Retail Centre Staff Complete
February 15: Emirates Fare Brands Workshop - DXB Attended
October 14: Invest in Yourself - Plan Your Development Complete
October 14: Protecting Payment Card Information - Front-line Staff Complete
August 14: Agent Desktop - Global Connect Complete
August 14: Emirates Global Contact Centre Training - SpringBoard - DXB Passed with
Distinction
August 14: Get Online - Emirates Specific Complete
August 14: Basic Geography Complete
August 14: Explore IATA AREA 3 Complete
August 14: Explore IATA AREA 2 Complete
August 14: Explore IATA AREA 1 Complete
August 14: Introduction to Civil Aviation Complete

7. COMPUTER KNOWLEDGE
& OTHER KNOWLEDGE
Easy Mars
WFM
Photoshop CS5 Level 1 & 2 (Completed)
Dreamweaver CS5 Level 1 & 2 (Completed)
HTML Level 1 & 2 (Completed)
CSS(Completed)
Illustrator CS5 Level 1 & 2 (Completed)
Flash CS5 Level 1 & 2 (Completed)
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Presentation
Respak knowledge
Basic knowledge of NET VIEW POINT
Basic knowledge of A.C.E Finance
Basic knowledge of E-Application for updating credit cards end of the shift
Basic knowledge of HEAD
Basic knowledge of Photography
Basic of HDR
Basic knowledge od InDesign
Light set up for videos Interviews
Basic Knowledge of wordpress
Knowledge of zmags for online magazine
Knowledge for using Suma thermal printer
Mx graphics designs
File Transfer Protocol (FTP)
Basic knowledge of converting Photoshop to html
Knowledge of designing brochure and magazine
Respak knowledge (Table, Reservation & Guest Management)
Basic knowledge of NET VIEW POINT
Basic knowledge of A.C.E Finance
Basic knowledge of E-Application for updating
Credit cards end of the shift
Basic knowledge of HEADS
Micros knowledge
Wine basic knowledge and Intermediate
New POS machine procedure knowledge