Luong Thi My Hanh is a Business Support Executive in Ho Chi Minh City, Vietnam with over 7 years of experience in customer service, logistics, and administrative roles. She has worked for Johnson & Johnson, APL-NOL, and Scancom providing support like event planning, sales reporting, expense management, customs documentation, and account management. Hanh holds a degree in International Business Administration and is proficient in Microsoft Office, with English skills improved over 7 years of working internationally.

1. LUONG THI MY HANH
3/2 Tan Thoi 3, Tan Hiep, Hoc Mon, Ho Chi Minh, Vietnam
+84 902637795 / +84(8) 37134024
DoB: April 8, 1987
Height : 165cm
Marital Status: Single
Luonghanh_87@yahoo.com
ACHIEVEMENTS AND EXPERIENCE
• March 2015 till now: Business Support Executive
- Organize ad hoc events, collaborate with Marketing to arrange logistics for all of team’s events after
getting approval from HCC Officer
- Monthly sales report
- Instruct sales team to follow up Johnson & Johnson policy
- Check expense reports and submit payment
• June 2014 – March 2015: Customer & Logistics Service Assistant
- Payment service charge to third-party Logistics ( FDI, UPS, Schenker, DKSH,…)
- Preparing Documents – customs declaration, import license.. for Bidding purpose
- Updating J&J tax report/ FDI or FDI tax
- Handing fixed assets process: get request from Franchise, work with 3PL, deliver the goods to
franchise
• August 2013 - June 2014 : Franchise Support Officer for ASP team at Johnson & Johnson:
- Provide supports in completion of tender documents
- Monitor travel and entertainment as well as A&P expenses of Franchise
- Prepare documents and follow up to get approval for all events, conferences.
- Complete all related documents and submit to finance for payment.
→ Earned Encore Award with my contribution within the first 4 months
• Nov 2010 - Feb 2013 : Admin Analyst at APL- NOL VN :
- Handle company administrative jobs: stationery order, warehouse management, maintenance
- Assist Director as his secretary: travel arrangement, documents translation
- Preparations to welcome visitors: conference meeting, town hall celebration, restaurant order, Visa-
invitation letter arrangement, hotel booking, airport pick up,
- Deal with vendors to choose the best one
→ Complete the car rental process from finding, get quotations, deal with vendors, make appointments, take
our boss to check the cars and finally chose the good car for him
• Jan 2010 – July 2010 : Account Assistant at Scancom
- Support to Sales to contact to customers, manage customers account
- Update customers’ information and documents in the system
- Follow up shipments and handle problems to carry out on time
- Answer customers’ queries

2. Student period:
Part-time job: Consultant at Oriflame: selling cosmetics products, advising customers, expanding
my group, and especially gained 9% level
Leader for a group with 6 members in the “Golden Ideas” competition and earned the consolation
prize in University.
EDUCATION
HUFLIT University ( Foreign languages and Information technology), Oct 2009
Major- International Business Administration
TOEIC: 615 – 2009
My English skills has been improved significantly during the last 7 years
Working knowledge of Microsoft Office, Word, Excel, Power point and Internet software
Attended some training courses about efficient customer service, good consulting and selling, public speaking
which were organized by previous companies
CAPABILITIES
Good communication
Well organized and can-do attitude
Ability to work under high pressure
Capable of solving problems in daily works.
REFERENCES
Available upon request