Weaam Emad Mahmoud Ghazi is an Egyptian national currently residing in the UAE. He has over 10 years of experience in customer service and sales roles in the hospitality, retail, and telecommunications industries. His most recent role is as a Senior Sales Consultant for a luxury brand store in Dubai. He holds a Bachelor's Degree in Tourism and Hotel Management and is fluent in Arabic and English.

1. Weaam Emad Mahmoud Ghazi
Personal
information
• Nationality: Egyptian
• Religion: Muslim
• Marital status: Single
• Date of birth: 20/05/1987
• Visa Status : cancelled Visa
• Driving license : UAE Driving license
UAE, Sharjah ,
Opp. Al Nahda Park,
Gulf Towers,2801
Cell: +971 553136186
E-mail: weaamghazi1987@hotmail.com

2. Professional
experiences
Sauce Luxury Brands “Dubai Mall,Dubai,UAE”
Senior Sales Consultant
Reported To : Store Manager
From Sep 2015 : present
Duties & Responsibilities :
- Greet to arrival guests
- Sell shop Products (fashion, Jewellery, shoes & bags)
- Handle Complaints
- Handle Gold & Diamond inventory
- Handle daily reports
- Give training to the junior staff
- Handle logistic (transfer in/out from other stores & order from warehouse)
- Handle display every 3 days (acting visual merchandiser)
- Handle 6 staff (schedule, appearance & tasks)
- Handle Borrowing
- Give high priority to achieve sales target & meet sales goals.
- Keep customers records to create a more personalized service & build good relations with them.
- Wrap purchases & handle cash, cheque or credit card payments.
Bukhatir Group “Sharjah,UAE”
Executive Secretary/Admin Assistant
Reported To : Vice Chairman & Vice Chairman
From Jul 2014 : Aug 2015
Duties & Responsibilities :
- Welcome to The Visitors
- Send / Received Telephones , fax and Emails
- Handle Couriers
- Handle Drivers Schedule
- Arrange Appointments or Meetings
- Arrange any Board Meeting
- Book Hotels, Flight Tickets And Restaurant For The Board
- Handle The Formals Letters & Emails In English / Arabic
Vodafone Telecom “Alexandria, Egypt”
Senior Retail Customer Care & Sales Advisor
Reported To : Store Manager
From Mar 2013 : May 2014
Duties & Responsibilities :
- Welcome to The Customers
- Responsible For Premium Lounge
- Handle Cash Report
- Handle Display every week ( Acting Visual Merchandiser )
- Handle Complaints
- Handle 12 Staff ( Appearance , Schedule and Tasks )
- Sell The Company Product’s
- Handle Shifty & daily Reports as Team Leader
- Arrange The Operation Visit
- Handle Mastery Shopper Report
- Handle logistic (transfer in/out from other stores & order from warehouse)
Egypt air Duty Free “Cairo, Egypt”
Beauty Advisor “Lancôme & Yves saint Laurent”

3. Reported To : Beauty Division Manager
From Jan 2011 : Feb 2013
Duties & Responsibilities :
- Greet to the customers.
- Keep up to date with new ranges of products, fragrances, colour ranges & product promotions.
- Give high priority to achieve sales target & meet sales goals.
- Spend time with the customers & recommend a product which is suit the customer’s life style, face
shape, skin type & ages.
- Monitor stock levels and sales and reorder items when necessary.
- Keep customers records to create a more personalized service.
- Handle complaint & make customers satisfied.
- Wrap purchases.
Hilton Pyramids Golf Resort “Cairo, Egypt”
Supervisor Guest Services Ambassador
Reported To : Director Of Operation
From Jul 2008 : Dec 2011
Duties & Responsibilities :
- Welcome The VIP Guest
- Responsible For The VIP Guest From Check In / Out Or Any Request During Their Accommodation
- Handle SALT Report (satisfaction & loyalty Trace)
- Check The Operation For All The Hotel Department
- Prepare The Daily & weekly Reports
- Handle 4 Staff ( Appearance , Schedule and Tasks )
- Attend The Board Meeting
- Make daily brief
- Handle events & conferences
- Handle complaints
- Put & check average for every service in all hotel departments
Education Bachelor Degree in Tourism & Hotels Management, May 2008, Hotels
Management Section.
Courses  Amadeus, Airline Reservation System
 English for Hotel Staff Program at AMIDEAST English Training Institute.
 MICROS - Fidelio Hospitality Management System (HMS).
 Hilton Hotels OnQ system (PMs) “Hilton property management software”
Training  Trained in the Hotel Operations at Golden 5 City Resort – Hurgada - from
5/7/2005 to 5/8/2005
 Trained in the Food and Beverage department as a Hostess at Sofitel Le
Sphinx Cairo Hotel - from 25/6/2006 to 16/9/2006
 Trained in the Front Office department as Operator at Helnan Palestine Hotel
Alexandria - from 15/6/2007 to 15/7/2007.
 Trained in the Ticketing and Reservation department as Reservation Clerk -
Kimidar Tours Travel Agency Cairo from 1/2/2008 to 30/2/2008
Computer
skills
 Microsoft Office Word, Excel, PowerPoint, Access and Outlook, with additional
proficiencies in assorted databases.
 All Hotel Property Management Systems.
Languages  Arabic Mother tongue.
 English Fluent.

4. E-Learning
education
Hilton University:
 Customer Really Matters- How to treat Hilton VIP members.
 Guest Complains handling.
 Telephone Complains handling.
 Journey Ambassadors.
 Information Security awareness.
 Enhanced H Honors Hotel Procedures.
Volunteering
experiences &
Activities
 Participated in the Arab voluntary camp organized by the Higher Council for
Youth sponsored by the League of Arab States.
 Participate in the training course organized by one World Foundation for
development and civil society care.
 Participated in the 1st
, 2nd
, 3rd
, and 4th
festival of tourism in Hurgada and Fayoum
organized by Faculty of Tourism and Hotels – March 2005, 2006, 2007 and
2008.
Other Skills &
Knowledge
 Strong Communication, Interpersonal skills, Convincing, Motivation, Analytical, and
Negotiation skills.
 Expert in customer care/communications, problem solving, relationship building and
user training and support.
 Have a Good knowledge about call centers and calls management.
 Have a Good Knowledge about Human Resources & Recruitment.
 High ability to learn new things and to be trained in any field.