The webinar provided an overview of voice technology for warehouse operations. It discussed how voice technology works, where it is used, the business benefits including improved productivity, accuracy and safety. Customer examples were presented that demonstrated productivity increases between 10-35% and ROI within 9-12 months. The webinar concluded with the key takeaways that voice is a proven solution used worldwide that drives success in DC operations with ROI typically within a year.

1. Start Time: 2:00pm EST
Welcome!
Webinar Audio:
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Or listen in using your microphone or computer speakers.

2. Webinar Details
• Presentation is roughly 1 hour
• All phone lines are muted
• If anyone has any questions during this webinar – please type them in
your Questions Box located at the bottom of your webinar panel

3. Today’s Presenters
Gary Oldham | HighJump Voice
Vice President, Sales
Kelly Hummel | Net@Work
Practice Director

4. 180+ Business
Technology Architects
and Consultants
IT Road
Mapping
& Strategic Planning
Business
Process Review
Ecosystem
BI, Analytics
& Reporting
Cloud & IT
Managed Services
ERP/
Accounting
Web Development
& e-Commerce
Sister Company
Payment
Processing
SWYPE
Sister Company
CRM &
Marketing
Automation
HRMS/
Employer Solutions
Document
Management
Nonprofit
Solutions
Managed Print
Services
Sister Company

5. Supply Chain Accelerated
TRANSFORMING WAREHOUSE
OPERATIONS WITH VOICE
Gary Oldham
HighJump

6. VOICE FOR THE MODERN DC
Today’s Agenda
• HighJump Voice (Körber)
• What is Voice technology?
• How does it work?
• Where is it used?
• Why is it used?
• What are the benefits?
• Voice of success (customer
examples)

7. A part of the Körber Group
KörberAG
 International Technology
Group
 Approximately 11,500
Employees
 Revenue: €2.5billion (2017)
 Sole Shareholder:
The Körber Foundation
KÖRBER LOGISTICSSYSTEMS

8. Business Area Logistics Systems of KörberAG:
KÖRBER LOGISTICSSYSTEMS

9. KÖRBER LOGISTICSSYSTEMS
Business Unit Software: 2018 Global Reach
Aberle Software
Headquarters: Stuttgart, Germany
DM Logic
Headquarters: Pittsburgh, Pennsylvania USA
HighJump
Headquarters: Minneapolis, Minnesota USA
Other Locations: USA: Washington,
Connecticut, Colorado (3), Michigan; Canada:
Toronto, Moncton; China: Shanghai
Inconso
Headquarters: Bad Nauheim, Germany
Other Locations: Germany: Bremen,
Cologne, Dresden, Essen, Gallin, Hamburg,
Heidelberg, Munster, Stuttgart - France: Lyon
- Spain: Barcelona, Madrid
$272M USD
2018 Revenue
>1330+
Employees
77+
Countries with
Installation Locations
31
Office Locations
>6,000+
Total Solution
Installations
>4600+
Customers

10. IT STARTSWITH THE TECHNOLOGY
FOUNDATION

11. HIGHJUMP VOICE AT A GLANCE
100+ employees
HighJump Company
Client Success
Internally staffed
Proven methodology
Demonstrated
success
700+
Vocollect Voice installs
Honeywell
Partner of
the Year
20 year
Vocollect Relationship
Deep Product
Knowledge
HighJump +
Vocollect Voice
Bellingham, WA
Blackpool, UK
10,000 +
Vocollect Voice users

12. – Direct integration design
– All HighJump WMS platforms
– 60 installations
– ~4000 voice users
HIGHJUMP VOICE

13. How does it work?
Where is it used?
WHAT IS VOICE TECHNOLOGY

14. VOICE-DIRECTED WORK

15. VOICE-DIRECTED WORK EVOLUTION
1995
Case Picking
(DC)
Piece Pick/
Case Pick (DC)
All Workflows
All Industries
Mfg. Kitting,
Inspections
2018

16. WHERE IS IT USED?
MORE THAN JUST PICKING
Building Pallets to Ship
Put-to-Store
Transfers
Receiving
Cycle-Counting
Interleaving Tasks
Overrides/Shortages
Pallet ID License
Box/Case
A Multilingual Workforce
Catchweights & Misc.
Case
Each-to-Tote
Batch Orders Freezer
Reverse Order Flow
Exceptions
Pallet/RF
Business Benefit
Case
Zero Stock
Cluster Picking
REPLENISHMENT
SELECTION
PUT-AWAY
OTHER WORKFLOWS
ADDITIONAL HIGHLIGHTS
Fleet Maintenance

17. ─ WMS sends assignment to voice device via WLAN
─ Voice converts data into speech
─ User responds verbally to confirm
─ Check-digit ensures accuracy
─ Voice Recognition - back to data
─ Device sends data to WMS via WLAN
─ WMS updated
HOW DOES VOICE WORK?

18. USED BY WORKERS GLOBALLY
Vocollect Voice Supports More Than 35 Different Languages
“We have a diverse picking crew. Vocollect Voice is being used by workers who speak
Spanish, German, Russian. All the rest speak Southern. It works unbelievable well.”
- VP Distribution, Smith Drugs

19. What are the benefits?
The business case for Voice-Directed Work
WHY IS IT USED?

20. DC throughput
Satisfied customers
Lower cost per order
Peak period challenges
Reduced returns
Employee satisfaction
WHY VOICE IN THE DC?

21. ADDRESSING BUSINESS ISSUES – WITH VOICE
DC throughput
Satisfied customers
Lower cost per order
Peak period
challenges
Reduced returns
Employee satisfaction
Improved
workplace
safety
Efficient
workforce
Improved
productivity
Improved
accuracy
Efficient
deployment
Refined and
consistent
processes

22. IMPROVED PRODUCTIVITY & ACCURACY
─ Hands-free and eyes-free
─ Enables workers to concentrate on task
─ Simplifies job function
─ Streamlines movements
─ Improves concentration
─ Reduces errors
─ Reduces operator training time

23. THE BASICS: VOICE = WORKER PERFORMANCE
Elapsed
Time
Vocollect
Voice
Handheld
Device
Accuracy
Less errors- 2–4 less errors
per 1,000
Productivity
Increased throughout- 10-35+ %
gains
Training
50% reduction in worker
training
Voice Advantage
• Hear next
location;
(Eyes up &
hands free)
• Travel to next
location
Read
next
location
Travel to
location
Scan
location
Read
quantity
on scan
Free
hands,
place
device
elsewhere
Perform
task
• Speak check
digits
• Hear
instructions
• Perform task
Locate
device
Press
buttons
to
confirm
• Hear next
location;
travel

24. REDUCTION IN TRAINING TIME
─ Browser-enabled audio/Visual
training tools
─ Self-instruction and self-paced
─ Frees up supervisors
─ Consistent workforce – Wide training
methodology
─ Trainer monitors multiple sessions
remotely
“We reduced training
from one day to hours,
if not minutes.”
VP of Logistics –
HighJump Voice User
Vocollect Voice® HOME
REPEAT
Hello, John Smith!
Welcome to the Vocollect Voice system.
Work Faster and More Accurately with
Vocollect Voice

25. ─ Removes distractions
─ Head up, eyes forward
─ Promotes proper lifting technique
─ Eliminates handheld
─ Minimizes dropped/Damaged product
─ Hands-free
“We’ve cut warehouse
injuries in half and
boosted our accuracy
rate when filling orders
to 99.99% from about
97% or 98%.”
VP of Distribution
Giant Eagle
vs.
IMPROVED SAFETY & REDUCED DAMAGES

26. RETURN ON INVESTMENT
Return on
Investment
9-12 Months
Improved
workplace
safety
Reduced
training
time
Improved
productivity
10-20%
Reduce
errors
Efficient
deployment
Refined and
consistent
processes

27. ROI ANALYSIS

28. GET THE ROI CALCULATOR ON HIGHJUMP.COM

29. VOICE OF SUCCESS

30. VOICE OF SUCCESS: EXCELL MARKETING L.C.
• 1 distribution center in US, 1 in
Mississauga, Ontario
• Solution set: HighJump Warehouse
Edge (previously AccellosOne WMS),
Vocollect Voice
• Voice-enabled workflows: Picking
directly to shipping carton in both single
carton picking and batch multiple
carton picking
• Results
─ Productivity increase: 20+% in picked lines
per hour
─ Direct interface into Warehouse Edge (A1
WMS) simplified conversion process
─ Dramatic reduction in training time for
new pickers
─ Replacing wrist-mounted units for
improved reliability
“HighJump’s efforts to understand our business processes enabled
Excell to utilize Voice to make several improvements in ways we
had not previously identified.”
- VP Finance & Accounting

31. • 10 distribution centers in US and
Canada
• Solution set: HighJump Warehouse
Advantage, Vocollect Voice
• Voice-enabled workflows:
Truck/parcel zone picking,
replenishment, cycle count, put-away,
directed moves
• Results
─ Picking productivity increase: 24%
─ Put-away productivity increase: 28%
─ Replenishment productivity increase :
80%
─ Throughput increase: 28%
VOICE OF SUCCESS: SYSCO GUEST SUPPLY
“The more distribution workflows you are able to voice-
enable, the more efficient you become. Vocollect Voice has
adapted well with our multicultural workforce, and
employees have really embraced voice as a way to do their
jobs more efficiently.”
- Director of Distribution

32. VOICE OF SUCCESS: 99 CENTS ONLY
• 6 distribution centers in US
• Solution Set: HighJump WA, Vocollect
Voice (replaced Voxware), Spanish and
English
• Voice-enabled workflows: Picking case-
to-pallet, vehicle-mounted
• Results
─ Remarkable performance increase over RF
and Voxware Voice
─ Multilingual voice is a breeze
─ Elimination of middleware yielded
operational efficiency
“It is particularly significant that we are enjoying strong productivity gains
comparing Vocollect Voice over Voxware Voice. We are accelerating our
plans to continue the rollout of Voice. This is the highest praise we can give
the product.”
- Sr. VP Logistics

33. VOICE OF SUCCESS: FOX RACING
• 3 distribution centers in US, Canada
and Netherlands
• Solution Set: HighJump™ Warehouse
Advantage, Vocollect Voice, Spanish
and English
• Voice-enabled workflows: Piece
picking, batch picking, replenishment,
put-away, cycle counting
• Results
─ Productivity increase: 50%
─ Picking: 15% to 40% in other workflows
─ Accuracy achievement from 82% to
99.99%
─ ROI: 6 months
“We had reached the point where we would be forced to turn
business away if we didn’t change, and change quickly...Vocollect
Voice helped us to reach a higher level of performance on every
goal we set, and now we should be able to achieve our growth
objectives across North American and internationally.”
- Director of Distribution

34. What is voice?
─ Proven worldwide
Where is it used?
─ Door to door
Business Benefits?
─ Drives success in DC operations
The business case
─ ROI less than a year
KEY TAKEAWAYS

35. Start Time: 2:00pm EST
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your questions

36. Thank You For Attending!
Kelly Hummel | Net@Work
Practice Director
(P) 800-719-3307
(E) khummel@netatwork.com
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