SlideShare a Scribd company logo
1 of 25
Voice Drives Significant Business Results Presented by Mark Caputo, Territory Representative – South Central Region, Vocollect, Inc.
Voice Basics 101 ,[object Object],[object Object],[object Object],[object Object]
How Vocollect Works ,[object Object],[object Object],[object Object],[object Object],[object Object],How Vocollect Works Agenda Topic: Vocollect Solution Portfolio
Understanding the Basic User Experience Slot Location Check Digit
VoiceLink Enterprise Connector Software Application Integration with Proven and Scalable Middleware Helps Supervisors coordinate assignments  & exceptions ,[object Object],[object Object],[object Object],[object Object],Assignments are passed to devices running Vocollect Voice, which are Converted into speech and completed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Business Case for Voice
Framing the Business Case for Voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Voice-Directed Work: Proven Track Record ,[object Object],[object Object],[object Object],[object Object],[object Object]
Some Users of Voice Solutions
Voice improves your bottom line. Let’s take a closer look…
What at the C-Level and Operational Level is Helping Drive this Overall Business Discussion? GROWING BUSINESS Your business is growing and needs to increase throughput to keep from having to develop or purchase more facilities. How can you get more output from the existing organization and improve existing processes?  MARGIN PRESSURE Margin pressure from  competitive market forces and increased costs is causing pressures to look for savings throughout the business. Reducing Operating costs is paramount to the business to stay competitive  GOVERNMENT REGULATION Faced with changing and expanding regulatory requirements, you need to ensure compliance with ePedigree requirements, maintain tracking of lot/batch/country of origin, comply with FDA Bioterrorism Act requirements (21 CFR 1.327(b)), and more. SCALABILITY You are evaluating processes to keep pace with the growth of your on-line business and find a solution to address the line item order fulfillment business amid a changing mix of product shipments. You also are challenged to manage complexity caused by a proliferation and volume of SKUs. ACCURACY Providing more “perfect orders” is a top objective in enhancing customer service. To achieve this, you need to offer solutions  for improving shipment accuracy and timeliness of delivery.  TRACEABILITY You are being asked to support the Produce Traceability Initiative (PTI) to ensure complete produce traceability and support GS1 standards. VALUE FROM IT  You want to get more output from your existing IT infrastructure — without putting day-to-day operations at risk. You are looking for a way to get more value from your existing ERP/WMS implementation or home-grown data system. CUSTOMER SERVICE Your business continues to look for ways to provide competitive differentiators and customer service offerings. How could you use technology to offer advantages, such as a later order shipment window to help win new business?
What are Your Key Operational Pressures? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Voice-Enabling Your Warehouse
Potential Business Applications for Voice
What do Companies say about Voice?
Voice of Success Pep Boys “ We expected productivity improvements of 12% and we achieved them.  But when we saw  our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy fill rate is averaging 99.63%. Considering we move more than 75 million items a year, a 0.5+ % increase in accuracy is significant.” VP of Distribution
Voice of Success Agenda Topic: Vocollect Overview Fox Racing “ Based on our initial success in using Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting. We’re excited about the potential to find even more ways to leverage our investment to drive bottom-line results and gain competitive advantage.”  Director of Distribution
Voice of Success The Harvard Drug Group “ We achieved 100% payback on voice almost immediately. Since we operate under mandated Pedigree laws, we wouldn’t have been able to get our products out within the required two-hour ordering time; previously, we struggled to validate our lots in the required timeframes.”  Senior VP IT/CIO
Voice of Success Burris Logistics   “ We saw an 11.9% productivity increase almost immediately. We now have “zero wait time” for our selectors.  It’s always been problematic for equipment to work in our freezer environment.  This is not an issue with voice.” CIO
Voice of Success Agenda Topic: Vocollect Overview Perishable Distributors of Iowa “ Voice from Vocollect has helped us achieve productivity improvements of over 45 percent, 99.995 percent accuracy, a significantly safer work environment due to the hands-free/eyes-free aspect of voice, reduced training time and a one-year return on investment. But we couldn’t achieve these results if our workforce didn’t embrace the voice system in the first place, and that’s why speech recognition technology quality is an important factor to consider,” SR VP of Warehousing
How Voice Works ,[object Object],[object Object],[object Object],[object Object],[object Object]
Voice Compared to other methods
Voice Compared to Paper/Labels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Elapsed Time Voice Paper & Labels Voice Advantage Extreme Accuracy Reduce errors by 85% vs. paper and labels Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training
Voice Compared to RF Scanning Elapsed Time Voice RF  Scanning Voice Advantage Accuracy Less errors- 2–4 less errors per 1,000 Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training
[object Object]

More Related Content

What's hot

Plantronics da55 data sheet
Plantronics da55 data sheetPlantronics da55 data sheet
Plantronics da55 data sheetbest4systems
 
Transcend/ShoreTel Overview
Transcend/ShoreTel OverviewTranscend/ShoreTel Overview
Transcend/ShoreTel Overviewanders56
 
Prodapt Corporate Overview Presentation
Prodapt Corporate Overview PresentationProdapt Corporate Overview Presentation
Prodapt Corporate Overview PresentationProdapt Solutions
 
VoIP & Hosted PBX
VoIP & Hosted PBXVoIP & Hosted PBX
VoIP & Hosted PBXDCS Telecom
 
Askozia and Yealink - webinar 2015, English
Askozia and Yealink - webinar 2015, EnglishAskozia and Yealink - webinar 2015, English
Askozia and Yealink - webinar 2015, EnglishAskozia
 
Avaya IP Office Presentation - Updated!
Avaya IP Office Presentation - Updated!Avaya IP Office Presentation - Updated!
Avaya IP Office Presentation - Updated!pilihpk
 

What's hot (9)

Plantronics da55 data sheet
Plantronics da55 data sheetPlantronics da55 data sheet
Plantronics da55 data sheet
 
Transcend/ShoreTel Overview
Transcend/ShoreTel OverviewTranscend/ShoreTel Overview
Transcend/ShoreTel Overview
 
Prodapt Corporate Overview Presentation
Prodapt Corporate Overview PresentationProdapt Corporate Overview Presentation
Prodapt Corporate Overview Presentation
 
VoIP & Hosted PBX
VoIP & Hosted PBXVoIP & Hosted PBX
VoIP & Hosted PBX
 
Yealink presentation(1)
Yealink presentation(1)Yealink presentation(1)
Yealink presentation(1)
 
Avaya VoIP Presentation
Avaya VoIP PresentationAvaya VoIP Presentation
Avaya VoIP Presentation
 
Askozia and Yealink - webinar 2015, English
Askozia and Yealink - webinar 2015, EnglishAskozia and Yealink - webinar 2015, English
Askozia and Yealink - webinar 2015, English
 
Teleware introduction2010
Teleware introduction2010Teleware introduction2010
Teleware introduction2010
 
Avaya IP Office Presentation - Updated!
Avaya IP Office Presentation - Updated!Avaya IP Office Presentation - Updated!
Avaya IP Office Presentation - Updated!
 

Similar to Voice Solutions Drive Business Results

Transform Warehouse Operations with Voice Technology
Transform Warehouse Operations with Voice TechnologyTransform Warehouse Operations with Voice Technology
Transform Warehouse Operations with Voice TechnologyNet at Work
 
Erp Experience
Erp ExperienceErp Experience
Erp Experienceyankees247
 
Talking points voice-directed order fulfillment
Talking points    voice-directed order fulfillmentTalking points    voice-directed order fulfillment
Talking points voice-directed order fulfillmentJenniferbyLucas
 
The Power of Business Agility for Innovation, Transformation and Growth
The Power of Business Agility for Innovation, Transformation and GrowthThe Power of Business Agility for Innovation, Transformation and Growth
The Power of Business Agility for Innovation, Transformation and GrowthIBM Danmark
 
Exponential e-unified-communications-presentations
Exponential e-unified-communications-presentationsExponential e-unified-communications-presentations
Exponential e-unified-communications-presentationsExponential_e
 
Unified Communications - Collaborative services that deliver greater busines...
Unified Communications  - Collaborative services that deliver greater busines...Unified Communications  - Collaborative services that deliver greater busines...
Unified Communications - Collaborative services that deliver greater busines...Exponential_e
 
B P G007 Loveland 091807
B P G007  Loveland 091807B P G007  Loveland 091807
B P G007 Loveland 091807Dreamforce07
 
Get to know marlabs
Get to know marlabsGet to know marlabs
Get to know marlabsjacob.k
 
Technology as a Driver for the Chemical Enterprise Sage X3
Technology as a Driver for the Chemical Enterprise Sage X3Technology as a Driver for the Chemical Enterprise Sage X3
Technology as a Driver for the Chemical Enterprise Sage X3Net at Work
 
Dynamic Product Documentation
Dynamic Product DocumentationDynamic Product Documentation
Dynamic Product DocumentationScott Abel
 
Dreamforce 2014: 5 Apps That Make A Huge Difference
Dreamforce 2014: 5 Apps That Make A Huge DifferenceDreamforce 2014: 5 Apps That Make A Huge Difference
Dreamforce 2014: 5 Apps That Make A Huge DifferenceGeraldine Gray
 
Wain kellum presentation
Wain kellum presentationWain kellum presentation
Wain kellum presentationMelanie Brandt
 
I F H001 Mandar Parikh91707
I F H001 Mandar  Parikh91707I F H001 Mandar  Parikh91707
I F H001 Mandar Parikh91707Dreamforce07
 
Show Me the Money: Connecting Performance Engineering to Real Business Results
Show Me the Money: Connecting Performance Engineering to Real Business ResultsShow Me the Money: Connecting Performance Engineering to Real Business Results
Show Me the Money: Connecting Performance Engineering to Real Business ResultsCorrelsense
 
Transform Software Delivery to Address Market Complexity and Change
Transform Software Delivery to Address Market Complexity and ChangeTransform Software Delivery to Address Market Complexity and Change
Transform Software Delivery to Address Market Complexity and ChangeIBM Danmark
 
The True Value Of Customer Service
The True Value Of Customer ServiceThe True Value Of Customer Service
The True Value Of Customer Service1001tech IPvox
 
Introduction To Marke Tel
Introduction To Marke TelIntroduction To Marke Tel
Introduction To Marke TelMarketel
 

Similar to Voice Solutions Drive Business Results (20)

Transform Warehouse Operations with Voice Technology
Transform Warehouse Operations with Voice TechnologyTransform Warehouse Operations with Voice Technology
Transform Warehouse Operations with Voice Technology
 
Erp Experience
Erp ExperienceErp Experience
Erp Experience
 
Talking points voice-directed order fulfillment
Talking points    voice-directed order fulfillmentTalking points    voice-directed order fulfillment
Talking points voice-directed order fulfillment
 
The Power of Business Agility for Innovation, Transformation and Growth
The Power of Business Agility for Innovation, Transformation and GrowthThe Power of Business Agility for Innovation, Transformation and Growth
The Power of Business Agility for Innovation, Transformation and Growth
 
Exponential e-unified-communications-presentations
Exponential e-unified-communications-presentationsExponential e-unified-communications-presentations
Exponential e-unified-communications-presentations
 
Unified Communications - Collaborative services that deliver greater busines...
Unified Communications  - Collaborative services that deliver greater busines...Unified Communications  - Collaborative services that deliver greater busines...
Unified Communications - Collaborative services that deliver greater busines...
 
B P G007 Loveland 091807
B P G007  Loveland 091807B P G007  Loveland 091807
B P G007 Loveland 091807
 
Get to know marlabs
Get to know marlabsGet to know marlabs
Get to know marlabs
 
Technology as a Driver for the Chemical Enterprise Sage X3
Technology as a Driver for the Chemical Enterprise Sage X3Technology as a Driver for the Chemical Enterprise Sage X3
Technology as a Driver for the Chemical Enterprise Sage X3
 
Dynamic Product Documentation
Dynamic Product DocumentationDynamic Product Documentation
Dynamic Product Documentation
 
Introduction to CollectPro
Introduction to CollectProIntroduction to CollectPro
Introduction to CollectPro
 
Ace pitch deck
Ace pitch deckAce pitch deck
Ace pitch deck
 
Dreamforce 2014: 5 Apps That Make A Huge Difference
Dreamforce 2014: 5 Apps That Make A Huge DifferenceDreamforce 2014: 5 Apps That Make A Huge Difference
Dreamforce 2014: 5 Apps That Make A Huge Difference
 
Wain kellum presentation
Wain kellum presentationWain kellum presentation
Wain kellum presentation
 
I F H001 Mandar Parikh91707
I F H001 Mandar  Parikh91707I F H001 Mandar  Parikh91707
I F H001 Mandar Parikh91707
 
Show Me the Money: Connecting Performance Engineering to Real Business Results
Show Me the Money: Connecting Performance Engineering to Real Business ResultsShow Me the Money: Connecting Performance Engineering to Real Business Results
Show Me the Money: Connecting Performance Engineering to Real Business Results
 
Xceleon VQS Presentation
Xceleon VQS PresentationXceleon VQS Presentation
Xceleon VQS Presentation
 
Transform Software Delivery to Address Market Complexity and Change
Transform Software Delivery to Address Market Complexity and ChangeTransform Software Delivery to Address Market Complexity and Change
Transform Software Delivery to Address Market Complexity and Change
 
The True Value Of Customer Service
The True Value Of Customer ServiceThe True Value Of Customer Service
The True Value Of Customer Service
 
Introduction To Marke Tel
Introduction To Marke TelIntroduction To Marke Tel
Introduction To Marke Tel
 

Recently uploaded

Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsAI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsMemoori
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesSinan KOZAK
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machinePadma Pradeep
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsEnterprise Knowledge
 
Maximizing Board Effectiveness 2024 Webinar.pptx
Maximizing Board Effectiveness 2024 Webinar.pptxMaximizing Board Effectiveness 2024 Webinar.pptx
Maximizing Board Effectiveness 2024 Webinar.pptxOnBoard
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
Pigging Solutions in Pet Food Manufacturing
Pigging Solutions in Pet Food ManufacturingPigging Solutions in Pet Food Manufacturing
Pigging Solutions in Pet Food ManufacturingPigging Solutions
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitecturePixlogix Infotech
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...shyamraj55
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationSafe Software
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhisoniya singh
 
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersThousandEyes
 
Azure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAzure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAndikSusilo4
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 

Recently uploaded (20)

Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsAI as an Interface for Commercial Buildings
AI as an Interface for Commercial Buildings
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen Frames
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machine
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
 
Maximizing Board Effectiveness 2024 Webinar.pptx
Maximizing Board Effectiveness 2024 Webinar.pptxMaximizing Board Effectiveness 2024 Webinar.pptx
Maximizing Board Effectiveness 2024 Webinar.pptx
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Pigging Solutions in Pet Food Manufacturing
Pigging Solutions in Pet Food ManufacturingPigging Solutions in Pet Food Manufacturing
Pigging Solutions in Pet Food Manufacturing
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC Architecture
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
 
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
 
Azure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAzure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & Application
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 

Voice Solutions Drive Business Results

  • 1. Voice Drives Significant Business Results Presented by Mark Caputo, Territory Representative – South Central Region, Vocollect, Inc.
  • 2.
  • 3.
  • 4. Understanding the Basic User Experience Slot Location Check Digit
  • 5.
  • 6. A Business Case for Voice
  • 7.
  • 8.
  • 9. Some Users of Voice Solutions
  • 10. Voice improves your bottom line. Let’s take a closer look…
  • 11. What at the C-Level and Operational Level is Helping Drive this Overall Business Discussion? GROWING BUSINESS Your business is growing and needs to increase throughput to keep from having to develop or purchase more facilities. How can you get more output from the existing organization and improve existing processes? MARGIN PRESSURE Margin pressure from competitive market forces and increased costs is causing pressures to look for savings throughout the business. Reducing Operating costs is paramount to the business to stay competitive GOVERNMENT REGULATION Faced with changing and expanding regulatory requirements, you need to ensure compliance with ePedigree requirements, maintain tracking of lot/batch/country of origin, comply with FDA Bioterrorism Act requirements (21 CFR 1.327(b)), and more. SCALABILITY You are evaluating processes to keep pace with the growth of your on-line business and find a solution to address the line item order fulfillment business amid a changing mix of product shipments. You also are challenged to manage complexity caused by a proliferation and volume of SKUs. ACCURACY Providing more “perfect orders” is a top objective in enhancing customer service. To achieve this, you need to offer solutions for improving shipment accuracy and timeliness of delivery. TRACEABILITY You are being asked to support the Produce Traceability Initiative (PTI) to ensure complete produce traceability and support GS1 standards. VALUE FROM IT You want to get more output from your existing IT infrastructure — without putting day-to-day operations at risk. You are looking for a way to get more value from your existing ERP/WMS implementation or home-grown data system. CUSTOMER SERVICE Your business continues to look for ways to provide competitive differentiators and customer service offerings. How could you use technology to offer advantages, such as a later order shipment window to help win new business?
  • 12.
  • 15. What do Companies say about Voice?
  • 16. Voice of Success Pep Boys “ We expected productivity improvements of 12% and we achieved them. But when we saw our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy fill rate is averaging 99.63%. Considering we move more than 75 million items a year, a 0.5+ % increase in accuracy is significant.” VP of Distribution
  • 17. Voice of Success Agenda Topic: Vocollect Overview Fox Racing “ Based on our initial success in using Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting. We’re excited about the potential to find even more ways to leverage our investment to drive bottom-line results and gain competitive advantage.” Director of Distribution
  • 18. Voice of Success The Harvard Drug Group “ We achieved 100% payback on voice almost immediately. Since we operate under mandated Pedigree laws, we wouldn’t have been able to get our products out within the required two-hour ordering time; previously, we struggled to validate our lots in the required timeframes.” Senior VP IT/CIO
  • 19. Voice of Success Burris Logistics “ We saw an 11.9% productivity increase almost immediately. We now have “zero wait time” for our selectors. It’s always been problematic for equipment to work in our freezer environment. This is not an issue with voice.” CIO
  • 20. Voice of Success Agenda Topic: Vocollect Overview Perishable Distributors of Iowa “ Voice from Vocollect has helped us achieve productivity improvements of over 45 percent, 99.995 percent accuracy, a significantly safer work environment due to the hands-free/eyes-free aspect of voice, reduced training time and a one-year return on investment. But we couldn’t achieve these results if our workforce didn’t embrace the voice system in the first place, and that’s why speech recognition technology quality is an important factor to consider,” SR VP of Warehousing
  • 21.
  • 22. Voice Compared to other methods
  • 23.
  • 24. Voice Compared to RF Scanning Elapsed Time Voice RF Scanning Voice Advantage Accuracy Less errors- 2–4 less errors per 1,000 Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training
  • 25.

Editor's Notes

  1. The details of the various business issues… hard to read the text on a projector… While most in the voice industry talk about accuracy and productivity… the reality is that the real reason why a Vocollect Voice project is given a green light is that it is supportive of a key business objective… be that a growth initiative or regulatory driver. Typically, this slide is the main conversational driver in order to “fund” a Vocollect Voice project. Without funding support, the operational desires are just that… desires that will rarely advance to a project authorization. So, first we focus on the business at the highest level, then we engage at the operational level… which is where the DC walk-through really takes center stage.
  2. Now that we have discussed the higher business issues, we then continue to peel a layer of the onion by looking at some of the operational issues that can support the execution of the business strategy. Typically, those operational components will fit into one of these four buckets… The video clips images will launch a video snippet about this subject matter….
  3. While voice became popular with picking/selection, more companies these past 5 years have begun to leverage the experience in many areas of their operation. It’s exciting to see more customers look more holistically at their warehouse and figure our ways to better leverage Vocollect Voice across various uses of their warehouse. This slide displays the various areas where Vocollect Voice has been applied with success.