This document describes how digital vehicle inspections can boost productivity and revenue for auto shops. It outlines the drawbacks of traditional paper inspections and how digital inspections address these issues by being faster, more flexible, and providing a professional look. Digital inspections integrate with shop management systems to measure technician effectiveness, provide service history and recommendations, and generate reports on shop performance. Setting up digital inspections requires a $149 setup fee but provides benefits like flexible inspection sheets, images, and integration with other systems to improve customer service and shop operations.

1. Boost Productivity & Average R/O
NAPA AutoCare Digital Vehicle Inspections

2. What is the Opportunity?

Today:
-
Hard to read “Doctor” scribble
-
Inflexible for changes
-
Constrained by paper size
-
Needs to be transcribed to
 Get info into SMS
 Be presented to Motorist
-
No measurement of technician effectiveness possible

3. Digital Vehicle Inspection

Tomorrow:
-
Easy to handle (tap and snap)
-
Fast (>10 min savings per vehicle)
-
Professional Look convinces Motorist
-
Pictures say more than a 1,000 words
-
VIN scanning and decoding
-
Measure Technician Effectiveness
 Identify pencil whipping
 Eliminate “Over-Recommending”

4. How to Start a Digital Vehicle Inspection
Configuration :
1.
-
Use the pre-configured Settings or
-
Customize all Aspects of the Inspection
 Status selection (including MAP)
 Conditions (the more the more efficient)
 Recommended Action
 Technician Guidance (avoids pencil whipping)
 Add TSBs/ Recalls/ OEM recommendations*
-
Selection from library of carefully crafted inspection sheets
-
Configure print layout, promotions
* Only with Paperless Back Shop

5. How to Use Digital Vehicle Inspections
Usability features:
2.
-
Tablet for Tech, Webpage for Service Advisor (SA)
 Android and iPad: 7-inch and bigger
 Scan and Decode VIN, select inspection sheet
 SA assigns Work in SMS
(Worksheet & Inspection sent to tablet automatically)*
-
Tech: Tap condition and action (status automatically assigned)
-
Tech: Snap image(s) of vehicle’s problem area
-
SA: Notified about Images and Results on webpage and by text
-
SA: Create inspection results for Motorist to print or email
* Only with Paperless Back Shop

6. Benefits of integration with NAPA TRACS**
2.
Extended features:
-
Road test w/o data connection possible (upload upon return)
-
Instructional videos
for tech*
-
Inspection and job
history on tablet*
-
History of jobs sold*
-
Job recommendations for tech*
-
Service history vs. OEM recommendations*
* Only with Paperless Back Shop
** Other SMSs too

7. Digital Inspections help to run the shop
Measure Technician and Shop Effectiveness:
3.
-
Compare Technicians and Service Advisors
 How many and which
actions have been
recommended?
 How much is the
$$$ value of the
recommending tech and how much has been sold
by the service advisor?*
-
Capture services declined by Motorist, educate
at time of estimate and send service reminder*
* Only with Paperless Back Shop

8. Digital Inspections - Summary

Flexible, Fast, Impressive
-
-
Sheets with conditions and actions are
much faster to finish than paper sheets
-

Select prepared inspection sheets or
build your own
Motorists are impressed by professional
look, promotions and education
Integrated*
-
Service history, OEM recs, Job recommendations
-
Technician and Shop Effectiveness
* Only with Paperless Back Shop

9. NAPA DVI for $149 Setup Fee
Technician on
Tablet
Service Advisor on Web
•• Inspection Library (NAPA Level 1, 4; Courtesy,
Inspection Library (NAPA Level 1, 4; Courtesy,
etc.)
etc.)
•• VIN scan/decode
VIN scan/decode
•• Images, Voice Recording, Voice to Text
Images, Voice Recording, Voice to Text
•• Inspection history
Inspection history
•• Multiple inspections per vehicle
Multiple inspections per vehicle
•• Technician and device management
Technician and device management
•• Paper Inspection Sheets (Internet outage)
Paper Inspection Sheets (Internet outage)
•• Inspection history, audit and edit inspections
Inspection history, audit and edit inspections
•• Inspection results copy and paste to SMS
Inspection results copy and paste to SMS
•• Configuration of inspection result layout
Configuration of inspection result layout
•• Motorist education through Service Assistant
Motorist education through Service Assistant
•• Integration of NAPA promotions
Integration of NAPA promotions
•• Technician Effectiveness Report
Technician Effectiveness Report

10. NAPA DVI for $149 Set-up Fee
Technician on
Tablet
•• Go to www.NAPAdvi.com to explore
Go to www.NAPAdvi.com to explore
•• Recommended devices and cases
Recommended devices and cases
•• Blacklist of devices and cases
Blacklist of devices and cases
•• Exchange board
Exchange board
•• Consulting on best practices (i.e., notes, images)
Consulting on best practices (i.e., notes, images)
•• by Webinars and Videos
by Webinars and Videos
•• Transfer of one shop specific sheet to digital
Transfer of one shop specific sheet to digital
•• Conditions and recommended actions
Conditions and recommended actions
(canned jobs)
(canned jobs)
•• Best practices in setting up/modifying sheets
Best practices in setting up/modifying sheets
•• by Webinars and Videos
by Webinars and Videos
Service Advisor on Web

11. Integration with Shop Management Software
Paperless Back Shop
SMS
Technician on
Tablet
Deduct $149 from
Deduct $149 from
setup fee if signed
setup fee if signed
up within 6 months
up within 6 months
Service Advisor on Web
• OEM Recs. vs. Service History
• OEM Recs. vs. Service History
• Automatic tech assignment
• Automatic tech assignment
• Tech worksheet on tablet
• Tech worksheet on tablet
• notes, images, voice
• notes, images, voice
• time clocking
• time clocking
• technician efficiency report
• technician efficiency report
• TSBs and Recalls
• TSBs and Recalls
• Inspection and Job history
• Inspection and Job history
• Recommended Jobs
• Recommended Jobs
• Shop Effectiveness Report
• Shop Effectiveness Report
•• Call Us at (866) 949 2848
Call Us at (866) 949 2848

12. CRM Integration
CRM
SMS
Technician on
Tablet
•• Service Reminder
Service Reminder
•• Mobile Application
Mobile Application
•• Loyalty Point Program
Loyalty Point Program
•• Service History Online
Service History Online
•• Email, Push, Postcard Campaigns
Email, Push, Postcard Campaigns
•• Text, Email
Text, Email
•• Job Educator
Job Educator
•• OEM Recommendations
OEM Recommendations
•• Call Us at (866) 949 2848
Call Us at (866) 949 2848
Service Advisor on Web
Deduct $149 from Setup Fee, when signed up within 6 months

13. Support
Technician on
Tablet
Service Advisor on Web
•• Tier1:
Tier1:
•• AutoVitals online chat, email and phone support
AutoVitals online chat, email and phone support
•• NAPA specific phone number for customer service
NAPA specific phone number for customer service
•• “How to start” videos and online forum
“How to start” videos and online forum
•• Tier 2:
Tier 2:
•• Best practices program
Best practices program
•• Videos about effective use of product(s)
Videos about effective use of product(s)
•• Regular webinars on best practices
Regular webinars on best practices
•• Conversion of shop specific inspection sheet
Conversion of shop specific inspection sheet

14. Ready For Your First Inspection?
You have two options to get there:
You have two options to get there:
1.Go to Apple App Store or Google Play, download the
1.Go to Apple App Store or Google Play, download the
app NAPA DVI, and sign up with your shop info*. You
app NAPA DVI, and sign up with your shop info*. You
will receive an invoice for $149 and subsequently the
will receive an invoice for $149 and subsequently the
passcode to unlock the app.
passcode to unlock the app.
2.Go to www.NAPAdvi.com, request the invoice and
2.Go to www.NAPAdvi.com, request the invoice and
then download the app NAPA DVI from Apple App Store
then download the app NAPA DVI from Apple App Store
or Google Play. The passcode to unlock the app is sent
or Google Play. The passcode to unlock the app is sent
right after signing up* on the tablet.
right after signing up* on the tablet.
* Keep the shop’s CM# code handy for signup

15. Thank You!