- COH Technologies is an Indian company that creates award-winning contact center and enterprise solutions powered by its patented platform and technologies. - It has over 700 clients, processes billions of calls annually, and thousands of active users and agents across diverse industries. - The company addresses the need for an all-in-one, cost-effective solution for the domestic call center market that bridges the gap between low-cost but limited functionality PBX-based solutions and expensive proprietary platforms from major vendors.

1. Enterprise and Service ProviderSOHOContact Centerwww.cohtechnologies.com | info@cohtechnologies.com

2. www.cohtechnologies.com | info@cohtechnologies.comAbout usCreators of award-winning solutions for Contact Centers and Enterprises

3. Patent pending platform & technologies

4. Packaged Solutions for CCs

5. Powering over 700 clients

6. Billions of calls processed

7. Thousands of active users and agents

8. Incredible Customer feedback

9. Diverse industry experience

10. 100s of Outbound, Inbound & Blended processes

11. Quality teams across multiple geographies

12. Strong year-on-year growth www.cohtechnologies.com | info@cohtechnologies.com

13. Few more details… Only Indian company to win TMCNet, Contact Center World and BPONews awardDeloitte fastest 500, and Red Herring top 200 company in Asia

14. Options for domestic Call CenterOnly reliable solutions that is standard in large domestic centers. Expensive, and limited in terms of functionalityHigh end technology, Very high costs. Also costly professional but expensive supportAspect, Avaya (CCE)50k-1 lacsAvaya, CiscoNortelCostDrishtiPBX-based solutions withDialogicAll-in-one solution, Local support, Award-winning, Patented technology5-10 kLow functionality, low cost, unmanaged support, hardware basedFunctionality

15. The big gapPBX, Hardware based

16. Big players (Aspect, Nortel)

17. Very cost effective, perhaps even free

18. Boxed-approach with multiple components; defined shelf-life

19. Hardware-based rigid, unintelligent systems

20. Unmanaged or no support, impacting business

21. Customizations are hard, if not impossible

22. Not cost friendly – Expensive products and services

23. International focused, not customized for Indian businesses

24. Nortel/Avaya only offer PBX (no CTI) at very high costs

25. Customizations cost prohibitively high for specific processes

26. High replacement or upgrade costs; high support costs tooBridging the gapHardware is out, Software is in

27. No more separate boxes joined together in an ad-hoc manner; No dialogic

28. All-in-one vs multi-vendor

29. Single vendor - single point of contact; Better integration at core level

30. Cost vs functionality trade-off

31. Aspect/Avaya/Nortel - Good technology, but unreasonably expensive

32. Dialogic based- Free or low-cost but ill-supported software full of issues

33. Support structure

34. Support crucial for business continuity, Downtime means lesser sales and lossesLow margins in domestic call centers highlight the need to have best technology for a reasonable cost (of owning and maintaining tech.)Domestic CCs need to become profitable faster by reducing extra costs, and increasing productivity

35. The right solutionAll-in-one DACX AmeyoComes with a reasonable price tag, but tested and proven

36. All software: Can be upgraded, and updated; No shelf-life

37. Intelligence at software level gives more control

38. Well implemented, awarded support structure

39. Flexibility with customizations and configurationsAsk our customers who have migrated to Ameyo and seen drastic improvements within weeks

40. A look at businessTotal Cost of Ownership = Technology + Infrastructure + Resources + TelephonyProfitability ≈ Lower recurring costs + Higher Productivity + Process EfficiencyProductivity + Process Efficiency ≈ Better Technology + Intelligent Management

41. Why compromise on technology when it is no more than 10% of the total costA cost overhead of 2-3% can yield results that can make or break business

42. There’s a reason why this business falls under ITes (IT enabled services)Because IT forms the heart of your systems and processesThink Automation.

43. How our technology helpsCut back time on managing systems and operations

44. Higher automation and better mgmt reduces load on resources

45. Feature rich solution with comprehensive call management

46. All-in-one with CTI, Outbound, IVR, ACD, Reporting, CRM

47. Customizations for the processes

48. Customized Process-mapping at CRM and call flow level

49. Professional services and support

50. Local presence; Online ticketing system via E-mail, Chat, PhoneSupport and professional assistanceMultimedia – Chat, E-mail, Phone

51. Create, edit operations

52. Online ticketing system

53. Visibility of action

54. Logging and tracing

55. Auto-escalation by the system

56. Complete tracking from anywhere via www.dacx.net

57. Feedback ManagementSingle portal for services and support that ensures high responsiveness, accountability and eliminates any delay in resolution because of finger-pointing or inefficient management

58. The solution

59. Some examples of our work

60. On a telemarketing sales campaign, we guarantees a productivity improvement of atleast 30% over other low cost alternatives80%+ of our customers grow by over 100% year on year.

61. ISO 9001-2008 certifiedAccr. no. MSYS 013Thank YouCorporate OfficeCohesive Technologies Pvt. Ltd.97, IIIrd Floor, FIE, Patpargunj Ind. Area, Delhi – 110092Board No. : 011 - 49400000Branch Office:Bangalore I Chennai I PuneI Kolkata I Mumbai I Punjab