Tyrone Richardson has over 15 years of experience in information technology with a focus on network administration and support. He has held roles as a District Technology Network Specialist, Regional Technology Support Coordinator, and Network Field Technology Support Specialist. His skills include LAN/WAN installation, management and troubleshooting, Active Directory administration, and desktop support. He has a Bachelor's degree in General Studies and a minor in Management Information Systems.

1. Tyrone Richardson
richardsonc.tyrone@gmail.com
| (708) 770- 5234
Professional Experience:
Thornton Township High School District 205, South Holland, IL 02/2010
- Present
District Technology Network Specialist / Helpdesk Support
• LAN/WAN Management, diagnose, maintain, network architecture, and network connectivity.
• Responsible for infrastructure installation, upgrades, repairs replacements and configuration
• Switch configuration, Racking, Stacking, Cabling, switch replacement, IDF upkeep upgrades
• Active Directory, Domain controller, VMware Server support
• Performed desktop administration duties including roll-out, inventory, patching, break/fix; installation
and maintenance of all voice and data equipment, maintaining user accounts and groups,
maintaining backup rotation, monitoring logs, and ensuring completion and validity
• Save the district $100K+ through applying my vase knowledge of switch configuration, and cabling
personally completing special technology project and consolidation, minimizing outside spending
• Oversee install and configure the expansion of the wireless internet network infrastructure.
Fifth Third Bank, Chicago, IL 02/2007-
02/2010
Regional Technology Support / I.T. Special Project Coordinator
• Traveling to multiple locations and states providing network installation and support
• LAN/WAN installation, server management, switch configuration, Racking, Stacking, Cabling
• Spearhead three multimillion dollar department moves to South Riverside Plaza Downtown Chicago,
coordinating all technology T1 turn-ups, test, network peripherals installation, system migration,
meeting opening date deadline.
• Performed desktop administration duties including roll-out, inventory, patching, break/fix; installation
and maintenance of all voice and data equipment. Performed account administration by creating,
maintaining user accounts and groups.
• Lead rollout team for 60 plus new construction, and new purchase branch conversions.
• Managed multi-tier technical support for 40 branch locations and corporate office. Reported
quantifiable technology service performance measures directly to the director maintaining 98%
SLA’s as primary technician.
Pomeroy I.T. Solutions, Chicago, IL
02/2007 - 04/2005
Network Field Technology Support Specialist
• Install LAN/WAN devices router, switch configuration, Racking, Stacking, Cabling
• Installation of Wifi devices WAPs, wireless controller
• Performed desktop administration duties including roll-out, inventory, patching, break/fix; installation
and maintenance of all voice and data equipment. Performed account administration by creating,
maintaining user accounts and groups.
• Support IP phone systems. Managed Windows server, active directory, domain controlling, and
group policy, Windows 7, Mac OSx.
• Managed multi-tier technical support across 4 separate campus locations. Reported quantifiable
technology service performance measures directly to the network CTO.

2. Smart Source Inc, Chicago, IL
03/2003 – 04/2005
Assistant Network Technology Coordinator Contractual
• Install LAN/WAN devices router, switch configuration, Racking, Stacking, Cabling
• Installed and maintained network software.
• Troubleshoot network equipment, including, but not limited to, switches, patch panels, switch
• racks, CAT5e, CAT6, Patch cables, servers, computers, and peripherals.
• Managed warrantee services.
• Monitored software and software licenses.
• Maintained equipment inventory.
• Completed technical service request tickets within 48 hours.
Wow Internet & Cable 05/1999 -
05/2003
Network Service Installation Technician
• Troubleshooting and maintaining installation of Wide Open West local telephone service, high
speed internet, and cable television service.
• Reviewing the network details and the overall arrangement of the client home or business, using
intelligent switches for home and business network installations.
• Use technical aptitude, and interpersonal skills to troubleshoot and service network component-level
hardware repair in a manner that exceeds the customer’s expectations and solves their problems
quickly and effectively.
Education
Eastern Illinois University
B.A. General Studies/ Minor Management Information Systems
Skills & Professional coursework
MicroTrain - CCNA completion, A+ Certified, N+ Certified, Dell Warranty Parts Direct & Repair
Certification: In Dimension Desktops, OptiPlex Desktop, Dell Precision, Workstations, Dell Notebooks,
Dell Server, network/server technologies - active directory, MCSA server infrastructure coursework,
Visio, Google for Business, Certified Wireless systems architect - Xirrus platform
AT&T Local Telephone Service –Telecommunication Telephony Installation Certificate Awarded
Aeroteck Telecommunication – Telecommunication Central Office Installation Certificate
Awarded
Computer Equipment Skills and Technology Experience:
- Network Field Specialist Technician / Special Project Coordinator

3. - Install LAN/WAN devices router, switch configuration, Racking, Stacking, Cabling
Fiber, CAT5, CAT6, Racking, patching, cabling, testing, repairing, installation
- Server and Desktop Imaging – SCCM software deployment, Bart, Symantec Ghost
- Cisco 2900, 4000 Catalyst & HP 2900 series Cisco Router, Switch
- Configuration Troubleshoot LAN/WAN connectivity issues
- Multiple PC configuration and setups Server Hardware and Software troubleshooting
- Excellent Written and Verbal Communication Skills
- Helpdesk and MSP experience
- Microsoft Windows Server (all versions)
- Ticket Tracking System experience (Remedy Experience and AE)
- VPN, Remote Access
-Dimension Desktops, OptiPlex Desktop, Dell Precision, Notebooks, and Dell Servers