This document is a curriculum vitae for Abdelmoneim AliMahgoubSaid Ahmed that includes his personal details, career objective, technical skills, work experience, and education. It outlines his experience as an IT Service Desk Coordinator for Alshaya International Trading Company where he manages user tickets and provides IT support. It also details his previous roles providing IT support for Aljazeera Hospital and Zoal Tech, and lists his technical skills and qualifications, including degrees from Osmania University and Western Kurdfan University.

1. Curriculum vitae
Personal Details:
Name: Abdelmoneim AliMahgoubSaid Ahmed
Date of Birth: 17th August, 1983
Marital Status: Single
Nationality: Sudanese
Address: Riyadh - KINGDOM OF SAUDI ARABIA
Language: Arabic, English, Urdu.
Contacts: cell # : +966 504428212. E-mail: grmake@hotmail.com
LinkedIn: https://sa.linkedin.com/in/abdelmoneim-ali-76463542 Skype: grmake_ali
Notice Period: One Month.
Iqama Status: Transferable.
Career Objective:
To work in a challenging and creative environment with committed and dedicated
peoplein orderto exploremyself, to becomea competent professionalandrealize my
potential and dedicate my endeavor totally for betterment of the firm and society.
Technical Skills
 Installing, configuring and upgrading computer hardware, software and printers.
 Installing, administering and troubleshooting both a simple routed Local Area
Network (LAN) as well as a simple routed Wide Area Network (WAN) using Cisco
routers, bridges and switches .Configuring the routers and switches[6 series, 5
series and 2 series] using the Cisco Command Line interface and Cisco view.
 Configuring ADSL modems, wireless access points, Broadband routers.
 Building, installing, configuring and upgrading Microsoft windows server 2003,
domain and active directory, DNS, DHCP, NMS, and Exchange mail server and ISA
2004 security server.
 CCTV DVR installation, preventive and complain support.
 Good knowledge and hands on expertise on the following operating systems UNIX
(Sun Solaris 10), Windows '95/98/2000/2003/XP/Win7, Red Hat Linux.
 Supporting and troubleshooting Outlook 2003, 2007, 2010 and 2013
 Hardware, Software and Firmware installation.

2.  Backup and Recover All Systems files “log files”.
 Active Directory ,DNS, DHCP, configure outlook 2000 and outlook 2003 for a user.
 VPN Virtual private network configuration.
 Deal with BSOD blue screen of Death.
 Remote installation services or imaging/ghosting.
 Dealing with NDC, NDX PROTOCOLS.
 Troubleshooting and configuring windows operating system.
 Strong skills in windows XP, 7, 8 operating systems.
 Networking skills LAN/WAN TCP/IP configuration.
 Good Acknowledge ATM machine EDC”electronic data capture” “Trace”, transaction
diagnoses and investigation.
 Analytical and reporting skills.
 EDC Transaction investigates.
 Microsoft Office, antivirus and any applications installation
 Maintaining and configuring All kind of electronic machine’s,
Work and Experience
Alshaya International Trading Company KSA
IT Service Desk Coordinator 25/06-2014 (Current Employee)
My Responsibilities:
 Manage user ticket’s complain for all Desktop issues.
 Manually migrated computer to new domains and move user
profiles
 Remote into users computers using Symantec and Web X to
troubleshoot user accounts
 Repair corrupted files for users that are unable to access files
within outlook 2010.
 Experienced with Numeral Footprints to create tickets, track,
tickets, and escalate tickets to the right tier.
 Used Microsoft exchange to create new mailboxes and
distribution lists for users and groups.
 Used Active Directory to create, delete accounts, and reset
passwords.
 Mapping network drives for end-users after migration.
 Reimaged Laptops and Desktops using Symantec program.
 Reset switch ports after replacing users silver bullet for
network connectivity.
 Strong working knowledge of Citrix.
 Administer Group Policies.

3. Aljazeera Hospital:
IT Support (Training April – May – 2014)
My Responsibilities:
 Backup the data
 Install and configures Computer issues
 Install and configure printer and Scanners
 Finger print issues
 E-mail issues.
 All network issues
Zoal Tech (integrated Solution)
IT Support Engineer Oct 2009 – Dec 2012
My Responsibilities:
 Response and analysis All new Projects.
 Installation and Configuring New Networks.
 Install DVR and Finger prints
 Preventive maintenance ATM Machine.
 Repair Printers
 Repair Laptops and Computers
 Repair Android and IOS phones.
 Install hardware and Software for all electronic devices.
 Upgrade and downgrade all framework
Education:
BCA “Bachelor of Computer Application “Osmania University Hyd, India 2008-
2013
High Diploma in Computer Science from Western Kurdfan University
Khartoum, Sudan 2002 – 2005
Courses:
Zoom Technology Hyd India, Certificate in Hardware and Networking (Hardware,
CCNA, CCNP, MCITP, Linux, UNIX, MS-Exchange Server) Oct 2007 – April 2008
Sun Marss Hyd India, Certificate in Hardware and Networking (Hardware, CCNA,
MCITP, Linux, UNIX, MS-Exchange Server)