1. HEATHER BREITENFELD
N10341 Tannery Rd, Tomahawk, WI 54487 ■ H: 715-966-2299 ■ breit91@gmail.com
Professional Summary
Service-oriented Office Manager with 3 years background in transportation and medical. Core
competencies include managerial, clerical and problem solving as well as excellent
communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Clerical Complex Problem Solving
Administration and Management Telecommunications
Active Listening Communications and Media
Time Management Transportation
Personnel and Human Resources Troubleshooting
Computers and Electronics Personnel and Human Resources
Critical Thinking Customer and Personal Service
Negotiation Judgment and Decision Making
Management of PersonnelResources
Experience
Office Manager, 08/2012 to December 2015
Stargazer/ Northwoods Mobility Services – Tomahawk, WI
Plan, administer and control budgets for contracts, equipment and supplies.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Conduct classes to teach procedures to staff.

2. Analyze internal processes and recommend and implement procedural or policy changes to
improve operations, such as supply changes or the disposal of records.
Serve as a link between management and employees by handling questions, interpreting and
administering contracts and helping resolve work-related problems.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes,
firing employees, and administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Collaborate with other managers or staff members to formulate and implement policies,
procedures, goals, or objectives.
Direct activities related to dispatching, routing, or tracking transportation vehicles.
Prepare management recommendations, such as proposed fees or schedule changes.
Prepare bank deposits by compiling data from drivers, verifying and balancing receipts, and
sending cash, checks, or other forms of payment to banks.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and
produce documents.
Calculate, prepare, and issue bills, invoices, account statements, and other financial
statements according to established procedures.
Prepare and process payroll information.
Perform general office duties such as filing, answering telephones, and handling routine
correspondence.
Education
Administrative Assistant Associates:
NorthCentral Technical College - Wausau, WI
August 2009- March 2013
Health Care Business Associates,
NorthCentral Technical College - Wausau, WI
January 2011- March 2013

3. Additional Information
Proficient in Microsoft Office including, Excel, Word, Publisher, and PowerPoint
Can type up to 80 words per minute
Have working knowledge of QuickBooks
Have 17 years’ experience working as a Certified Nursing Assistant
Community Service
Active in Professional Business Administration 2010-2012
Parent/ Teacher Volunteer at St. Mary's School in Tomahawk, 2006-2008
Planned the Gala at Inshalla in coordination with St. Mary's School in Tomahawk, 2006
Awards
Scholarship for Professional Business Administration 2012