1. Tonia D. Davis
1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com
CARDS RELATIONSHIP MANAGER
 CAREER SUMMARY
Over 17 years of impressive success in banking operational functions. Proven experience in
leading large scale projects, from inception to successful completion, while making sound
strategic decisions.
Passionately striving towards constant improvement
Excellent leadership, organization, and people management abilities.
AREAS OF IMPACT
Strategic Business DevelopmentOperations ManagementTeam Development
Standard Operating ProceduresProject ManagementSystem Changes
Client ResolutionsResearch and Reporting| Vendor Management
Objective- Utilize strong successful leadership and managerial experience in corporate
operations. Establish quality, and financial operational standards to produce a positive impact on
overall performance of the organization.
PROFESSIONALHISTORY
UBS (Americas) Nashville, TN
Cards Relationship Manager 2015-present
Non-Fraud Dispute SME & Vendor Relationship 2013-2015
Manager
NOTABLE ACHIEVEMENTS:
 Manage multiple Vendors and collaborate with multiple Vendor relationship
managers, both internally and externally, to support the UBS cards program.
 Ensure strict governance to contractual service level agreements through daily,
weekly and monthly reporting.
 Manage Vendor invoices, collateral inventory, change management, issue
management process.
 Act as the liaison between the Business areas and he Operations Group.
 Manage and work with other groups internally to standardize governance models, risk
management and management reporting.

2. Tonia D. Davis
1129 Remuda Circle, Smyrna, TN ~ 615-836-8286 ~ toniadavis1@yahoo.com
Continued…
 Manage Card and Statement fulfillment as well as system.
 Consult with Business and Operations areas for cost reduction and service/process
gap analysis
 SME & Manage Credit/Debit Card Non-Fraud Dispute
Avenue Bank Nashville, TN
AVP- Deposit Operations Manager 2012-2013
AVP- Loan and Deposit Operations Manager 2007-2012
NOTABLE ACHIEVEMENTS:
 Researched and developed new strategies to achieve company goals and objectives
 Developed and implemented operational functions essential for increasing bank
productivity
 Evaluated and established standards and guidelines that were to be followed by client
service teams, loan department, and deposit operations departments
 Monitored company policies and developed new operational procedures in order
to increase efficiency
 Successfully developed cross-functional goals that support the organizational goals
and strategies.
 Successfully assisted in launching operations department.
 Managed and supervised business operations on a daily basis including, wires,
reconcilement, loan maintenance, deposit maintenance, system maintenance,
reporting, team training, and audit
 Assisted Senior Vice President Operations manager in planning and reporting
EDUCATION
 Master’s in Business Administration
 Bachelors in Business Administration
COMMUNITYINVOLVEMENT
 UBS Aspire, 2014-present
 Tower Committee 2014-present
 Toastmaster 2015-present
 LLS 2014-present
 Junior Achievement 2015
 March of Dimes, 2007-present