1. LAYLA ALLADITTA
11311 Audelia Road # 126, Dallas, Texas 75243, (972) 741-6159 ahmedlayla@sbcglobal.net
Management and Customer Care Professional with Extensive Experience
A business administration and management professional with solid experience in
Information management and customer care. Proven ability to train, write
and present briefings and reports. Strong project management
skills. Expert user of Microsoft Office package
PROFESSIONAL EXPERIENCE
Customer Support Representative Oct 2010-Still working
TXU Energy, Irving, TX
 Resolve escalated customer complaints
 Analyze data gathered from multiple sources and determine appropriate action
 Answer a variety of inquiries and investigate problems or disputes arising from other departments
 Follow all company, legal and regulatory guidelines in response to customer issues
 Perform other duties as assigned
Issue Resolution Representative Aug 2009-Apr 2010
TXU Energy, Irving, TX
 Maintained customer relationships through quality service
 Coordinated key aspects of office financial operations; billing corrections, etc.
 Managed operations within established guidelines and budget parameters
 Led in development and establishment of creative solutions to customer care
 Supervised activities and procedure to ensure strict compliance with company policy and
procedures
Travel Consultant
Adam Travel and Tours Apr 2008-Aug 2009
 Supervised the booking and purchase of tickets for official travel
 Maintained official travel accounts for travel booking-- Sabre System.
 Counseled staff on travel issues, analyze quotations for most advantageous rates
 Advised on most effective travel arrangements local and international
 Liaised with airline representatives, travel agents and airport authorities as required
Office Coordinator Oct 1998-Mar. 2008
Alliance Data Systems, Dallas, TX
 Provided support and solutions on accounts status and customer issues
 Addressed customers’ complaints in person, on the telephone and through e-mail
 Updated customer data and explained policies, regulations and rate structures
 Resolved issues on service install orders through appropriate counseling
 Researched and resolved account and billing problems, made account adjustments
 Set up and maintained customer accounts, records and registers
 Processed adjustments, refunds and reconciled records, balance and prepared summaries and
report
 Supported, trained and mentored staff
EDUCATION
 MBA Still attending
The University of Texas at Dallas
 Bachelor of Business Administration with MIS focus Aug. 2009

2. The University of Texas at Dallas, Richardson, Texas
 Associate in Science May 2002
Richland Community College, Dallas, Texas