1. PARYSS M. DOWLING
Ph: (973) 230-8558, C: (973) 706-4583
paryssb19@yahoo.com
PROFESSIONAL SUMMARY:
Service-oriented associate with 10 year background in Customer Relations. Core
competencies include Problem Solving, Active Listening and Workflow Analysis as well as
excellent communication and time management skills. Handles tasks with accuracy and
efficiency.
SKILLS:
Clerical Time Management
Active Listening Computers and Electronics
Customer and Personal Service Telecommunications
Monitoring Speaking
EXPERIENCE:
Project-Based Benefits Representative and BenefitWallet Associate Sep 2014 -Mar 2015
Xerox Services Secaucus, NJ
Gathers information, researches/resolves inquiries and logs customer calls.
Assisted in elections of Health and Welfare benefits during Open Enrollment Season.
Assisted clients under the BenefitWallet umbrella of clients with opening and closing
accounts, Health Savings Account {HSA}debit card usage, explanation of
contributions and distributions, as well as their current and prior years' tax
information (1099SA and 5498SA}.
Utilized Workflow to clean and amend aging Mail Queue, issuing work to be
completed to operations team.
Informed customers about services available and assesses customer needs.
Prepared standard reports to track workload, response time and quality of input, via
FreshStart system.
Attended all departmental meetings and training classes as required.
College Education /Admissions Advisor Jan 2009 -Jan 2011
University of Phoenix- J.C. Campus Jersey City, NJ
Responsible for advising undergraduate (Associates and Bachelors level) students
regarding admissions and degree completion requirements.
Enrolling students for the University's Undergraduate programs, requiring the use of
judgment and discretion on a periodic basis.
Developing academic plans for degree completion, following standardized University
guidelines and procedures.

2. Quickly and effectively solve customer challenges.
Work with management to seek new ways to improve service.
Maintain accurate and complete student records as required by laws, district policies,
and administrative regulations.
Prepare students for later educational experiences by encouraging them to explore
learning opportunities and to persevere with challenging tasks.
Shareholder/Client Support/Workflow Analyst Jan 2007 -Jan 2008
American Cybersystems Staffing Parsippany, NJ
Contracted to work within the Bank of New York-Mellon in Jersey City.
Answered inquiries requiring various shareholder accounts.
Preparation of duplicate 1099-DIVs, 1099-Bs, and W-9 and W-8BEN forms as
requested or required during height of Tax season and throughout.
Prepare paperwork such as funds adjustments for shareholders.
Employment Specialist
Goodwill of Greater NY and Northern NJ Harrison, NJ
Aid clients with disabilities in job search and educational opportunities.
Network with companies to inform them of Goodwill's services.
Educate clients and companies on Goodwill's various programs.
Inform job applicants of details such as duties and responsibilities, compensation,
benefits, schedules, working conditions, or promotion opportunities.
Select qualified job applicants or refer them to managers, making hiring
recommendations when appropriate.
Maintain records and compile statistical reports concerning personnel-related data
such as hires, transfers, performance appraisals, and absenteeism rates.
EDUCATION:
Master of Business Administration : Human Resource Management Jan 2009
University of Phoenix Phoenix, AZ
Human Resource Management
Bachelor of Arts : African American and Africana Studies Jan 2003
Rutgers, The State University of NJ New Brunswick, NJ
African American and Africana Studies