1. Professional Summary
Skills
Experience
URLENE OWENS
2101 McGavock Pike , Nashville , TN 37216 | (H) 615-258-4979 | u_owens@att.net
Service-oriented Billing Manager with 23 years background in Medical and Dental Billing for all types of service.
Core competencies include setting up Billing Departments, teaching and training personnel billing procedures
and training personnel on how to use the computer system to get the most out of billing as well as excellent
communication and time management skills. Handles tasks with accuracy and efficiency.
Administration and Management
Systems Analysis
Education and Training
Troubleshooting
Production and Processing
Systems Evaluation
Instructing
Complex Problem Solving
11/2013 to PresentBilling Manager
Capstone Pediatrics PLLC – Nashville, TN
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the
terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on
claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account
records to attorneys when customers fail to respond to collection attempts.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material.
Complete forms in accordance with company procedures.
Manage projects or contribute to committee or team work.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on
issues or dilemmas, or report irregularities.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact
of these changes on organizational processes.
Provide assistance to internal or external auditors in compliance reviews.

2. Education
01/2013 to 11/2013Insurance Claims Clerks
Centennial Pediatrics – Nashvill, TN
Complete insurance or other claim forms.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills,
and keeping financial records.
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on
claims.
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
03/1997 to 06/2013Compliance Managers
Matthew Walker Comphrensive Health Center – Nashville, TN
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills,
and keeping financial records.
Complete insurance or other claim forms.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on
issues or dilemmas, or report irregularities.
Provide employee training on compliance related topics, policies, or procedures.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact
of these changes on organizational processes.
Jun 1989State Certification in Business and Computer Programs: Business
Nashville OIC - Nashville, TN
May 1983High School Diploma: Health Occupations
Hume-Fogg Academic High School - Nashville, TN
University of Tennnessee - Knoxville, TN