1. Andréa D. Palmieri
Strasburg, VA 22657
Home: 540-465-1718 Cell: 540-409-6416
Email: adp223@yahoo.com
https://www.linkedin.com/pub/andrea-palmieri/30/985/aba
Administrative Coordinator
Summary of
Experience: Approximately 25 years of administrative experience in several different industries such as;
recruitment/staffing organizations, Information Technology, government Contracts, education,
medical, finance, automotive manufacturing and print manufacturing
Core
Strengths: Peak organizational skills, logistical planning, close attention to detail, problem solving skills with first
contact resolution, strategic planning/coordination, as well as presenting ideas and concepts. Can work
independently or with a group of people
Computer
Skills: Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes within Windows Operating
systems such as; NT/VISTA/XP/2000+ knowledge of QuickBooks, Peachtree and accounting software
packages, type 55WPM
Employment
Experience:
9/13-6/15 Navy Federal Credit Union
Member Service Representative
RFL: Career change
Inbound contact center, responsible for taking between 90-125 calls per day to assist members
with questions and concerns about their checking/savings, certificates, loans and credit cards .
Provided one stop resolution and secured accounts through properly identifying members with their
confidential information.
Processed domestic bank wires, Western Unions, and ACH transfers as well as loan payments, issued
Visa check cards and opened/closed accounts at members request.
Processed check orders/re-orders, placed stop payments and reissued, reinstated and
cancelled debit cards with report documentation.
Cross sold products and services; when appropriate to subject matter experts and referred members
to NF Investments and Insurance, Trust Services, or Small Business Services to help improve their
financial portfolio.
Educated and assisted members with the NF website, on-line services as well as any problems they
had with obtaining account information through their PC or mobile phone.
Initiated, investigated and performed corrective procedures including granting exceptions and
waiving fees within authorized limits.
3/11 –9/13 Percepta/Ford Motor Company
Regional Analyst & Coordinator (part-time, 20 hrs a week)
RFL: Resigned for full time employment opportunity
Provided weekly/monthly report analysis utilizing MS-Excel and other proprietary databases for
approximately 130 dealerships in the DMV area to regional management including 25 employees in
sales and parts & service.
Provided reports consisting of profit/loss of inventory, quick lane statistics, extended service plans,
brake/battery/tire usage.
Provided general office administrative support by answering phones, ordering office supplies,
coordination of regional meetings, setting-up of events, processed mail, maintained confidential
dealership files and made travel arrangements for executive level staff as requested.
12/07- 9/10 Shenandoah University/Physician Assistant Graduate Program
Recruitment and Placement Coordinator
RFL: Grant funding ended
Responsible for assisting the Clinical Coordinator with logistical planning, establishing new
clinical sites by performing cold calls and networking through the medical community to increase the
number of clinical sites for the second year PA students during their clinical rotation year.
Responsible for recruiting the general public, the acting community and specific populations for case
scenarios for the Standardized Patient Program.
Attended high school and four year college career fairs throughout the year introduce and educate
the general public about the PA profession and our graduate program.
Assisted with the preparation of open house events 2-3 times a year as well as conducted mini-open
house events by giving tours of the school for any prospective students who have any questions about
our program.
Andre‘a Palmieri Page 2 of 2
8/06-2/07 PaRR Inspections (Dewberry & Davis) – Winchester, VA
Office Administrator/Manager
RFL: Laid off due to budget cuts
Assisted and supported the project management team with administrative tasks and logistical
projects such as background checks, return of government released equipment to inspectors, the
timekeeping system, safety reports, HR issues and any other day to day operations.
Responsible for maintaining all the confidential files for senior management pertaining to contract
agreements and personnel, office procurement, vendor contact, HR oversight and similar
management support tasks.

2. 1/06 - 8/06 Unity of the Shenandoah
Office Manager (25 hours a week)
RFL: Part-time only, resigned for full time employment
Supported seven members on the Board of Trustees including the Reverend, President, and
Treasurer of the Board which included maintaining all documentation of board surveys,
monthly board meeting minutes, financial reports and purchasing and/or ordering all office
supplies.
Provided monthly financial reports by utilizing QuickBooks software to conduct A/P, A/R,
payroll and reconciliations of bank statements and stock investments.
Responsible for backing up all data, creating a database of all confidential information which
included new/existing members of the congregation with their personal contact information
and financials.
Created the weekly inserts for Sunday service with current activities in the church
including guest speakers, special events and assigning members of the church to assist in
Sunday service as well as created welcome packets for any new members who joined the
congregation.
8/04 - 3/05 Lifestyle Staffing, On-Site at Perry Judds, Inc.
On-Site Manager/Recruiter
RFL: Maternity leave
Served as the primary contact for the PJI management team while responsible for the timely
filling of all labor needs with qualified contingent workers and meeting labor efficiency
Standards while establishing retention initiatives that contributed to the reduction in turnover.
Performed full life cycle recruitment, conducted new employee orientations, safety training,
drug screening and processed administrative paperwork while managing all tasks associated
with the hiring process.
Responsible for keeping track of temporary employees’ attendance, job performance,
counseling and disciplinary action of temporary employees as necessary.
Resolved payroll and labor issues related to contingent workforce and reconciled invoices.
Reported injuries and workers compensation issues as well as created and communicated
employee program’s performance reports to PJI.
Communicated regularly with PJI management and the Lifestyle management team as well as
the President and Vice-President of Lifestyle Staffing on client status.
Education:
2003-2004 Bergen Community College - Paramus, NJ
Completed 34.0 credits towards my BA in Business Administration
Currently pursuing on-line courses to complete my BA
1994 Medical Arts Training Center - Margate, FL
Associates Degree, Veterinary Technology
1989 Graduate Clifton High School - Clifton, NJ
Special
Skills: Teaching fitness classes for approximately 25 years, have 7 certifications including Les Mills International,
AFAA and Personal Training. Volunteer in Girl Scouts, Shenandoah County
Soccer League and the local elementary school.