1. Uma S. Nathan
Flat #105,Pallava Terrace Apartments, Jayanagar, Kanakapura Main Road,Opp.Yediyur Lake
Bangalore – 560 070
Phone: 09845845022, Res: 080-2676 2328 E-mail: umasnathan@gmail.com
Seeking assignments in Operations with a reputed organization offering the opportunity for Career
advancement and Professional growth
PROFESSIONAL PROFILE
A competent administrator with around 10 years of experience in Secretarial Functions and General
Administration, Supply Chain Management and Sales Co-ordination/Customer Support
Adept at developing and maintaining administrative processes that reduce redundancy improve accuracy
and efficiency and achieve organizational objectives
Demonstrated excellence in achieving Customer satisfaction, on time delivery and Business support services
to agreed service levels and costs.
Highly focused and result oriented in supporting complex deadline-driven operations, able to identify goals
and priorities and resolve issues in the initial stages.
Proficient in managing internal customer relations in a manner that fosters teamwork, cooperation and
improved process/product efficiencies through effective communication and collaboration.
Dedicated, organized and conscientious people-oriented person.
Expertise in providing secretarial support including scheduling appointments, travel arrangements etc.
Demonstrated skills in relationship management coupled with expertise in handling top & confidential
correspondence with clients.
Good decision making, and possess effective communications, Interpersonal & Problem solving skills.
CAREER HIGHLIGHTS
Jan ’05 to Dec ‘15, with Opto Circuits India Limited, as Assistant Manager-Customer Support – OEM
Supply Chain, Bangalore
Responsibilities
Responsible for scheduling meetings, calendar management, travel management, communication support,
customer focus, work order, problem resolution and fielding questions while exercising discretion with
confidentiality and privacy concerns
Responsible for monitoring 6 warehouses of Philips, based in China, Germany & the U.S.A., single handedly
and ensured correct & proper inventory of their products
Single point of contact between Philips & OCI for any additional requirement
Responsible for the receivables from overseas clients
Lead a cross functional team to achieve a score of 94.5% in the GSRS survey for Philips products for the
FY 2011-12
Co-ordinate with the overseas clients, single point of contact between the sales and production, regular
follow ups and issues – ensured regular growth in the revenue system
Liasioning with the logistics on the customs modalities and any other issues regarding the delivery of any
import and export items
Minimized delays in deliveries by improving order processing, communication between the manufacturing
and sales eventually leading to increased customer satisfaction, receiving higher orders
Document and maintain sales processes and ensure successful conformance to ISO 9000 requirements
Manage production, updating and documentation of all product literature, brochures & fliers in various
languages as per the ISO 9000 requirement
To provide necessary documentation for Audits
Review incoming invoices and authorize payments
Coordinate the corrective / preventative actions processes

2. CAREER HIGHLIGHTS
November ’03 to December ‘04, with B.I. Marketing, as Executive Assistant cum Branch
Administrator, Bangalore
Highlights
Responsible for the administration of the entire branch, communication between the corporate office and
the branch office.
Co-ordinated with the different entities of the supply chain to streamline order processing.
Maintained sales related accounts receivables and after sales services issues to ensure continues customer
satisfaction leading for higher revenues.
Responsible for inter-office correspondence between the head office and other branch office.
Responsible for making the travel arrangements for the Branch Head and other visitors.
Ensure all business continuity management efforts are performed based on continued customer satisfaction
lines.
CAREER HIGHLIGHTS
June ’01 to May ‘02, with Trivitron Medical Group of Companies, as Executive Assistant cum Sales
Co-ordinator, Chennai
Highlights
Executive Assistant for the General Manager Critical & Renal care, was responsible for the following
activities:
- Assisting in General Manager Presentations to Board Members and Senior Executives.
- Prioritizing incoming correspondence, including letters, memos and e-mails and filter requests
for appointments. Arrange internal and external meetings and conference calls.
- Manage/schedules appointments of officers for efficient & convenient functioning.
- Provide support to meetings including preparation of minutes and presentations for the
audience including sourcing and developing of material.
- Handle correspondence in respect of Conferences/Seminars with External agencies.
- Arranging internal meetings and dealing with all appointments for General Manager.
Successfully worked with Sales department, rendered sales support to the team.
Responsible for scheduling meetings with the principle companies, organized meetings with the branch
heads.
Consolidated monthly reports from all the branches for review on quarterly basis.
Co-ordinated with the accounts, stores and administration department on various related issues.
Involved in responding to complaints and requests for information on sales, receivables, inventory count
systems related activities.
Scheduling of appointments, organization of travel, accommodation and conference/presentations/event
arrangements in the corporate office and throughout the branches in India.
Maintaining optimum inventory levels in the stores & maintaining business relations with procurement
vendors for necessary items.
CAREER HIGHLIGHTS
October ’00 to November ’00, with Cairn Energy India Pty. Ltd., as Executive Secretary, Chennai
Highlights
Successfully worked with G&G Department (Geologist & Geophysicists), rendered secretarial, administrative and
technical support to a team of 15 geoscientists.
Involved in responding to complaints and requests for information on regulations, procedures and systems relating
to asset activities.
Preparing ‘Delegation of Authority’ forms for the engagement of New Personnel for Expats and Sr. Nationals and
liaison with the HRD regarding their contracts.
Scheduling of appointments, organization of travel, accommodation and conference/presentations/event
arrangements in India and abroad.
Handled Stationary orders and items for the team.

3. CAREER HIGHLIGHTS
June’98 to November’99 with Al Jaber Trading Agencies as Secretary, Dubai U.A.E.
Highlights
Handled all the confidential business matters between the overseas, local clients and suppliers
Coordination with the travel desk for overseas trip in liaison with the agents and hotels
Responsible for display of advertisement boards at various key places in the city
Coordinated with the advertising agencies for the display of products
Coordinated with the accounts department on matters related to sales and finance
Handled all the important business appointments for the Managing Director
Skills & Ability
Ability to work effectively and independently with people from diverse backgrounds
Excellent oral and written communications skills (Languages – English, Hindi, Tamil, Bengali & Kannada)
Excellent organizational and time management skills
PROFESSIONAL CREDENTIALS
M. B.A. Marketing –2011, IGNOU
B. A. English Literature – 1991, University of Kolkata, Kolkata
Certified Diploma Course in Executive Secretarialship – 1997, Pentagon Academy, Chennai
COMPUTER PROFICIENCY
MS Office: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook,
Acrobat Reader & Writer, Internet & Email.
DATE OF BIRTH: 22nd
March, 1971
References: Shall be provided upon request