Zurani Gouws is seeking a new position and provides a curriculum vitae summarizing her skills and experience. She has over 14 years of work experience, most recently as an event coordinator and planner through her own venture called Functions Inc. Prior to that, she worked for FH Chamberlain Trading in various roles including marketing and event coordinator, administration manager, special sales, and cashier. She has a computer literacy certificate and speaks English and Afrikaans. Gouws is currently self-employed and available immediately.

1. CURRICULUM VITAE
Zurani Gouws
I hereby declare that the information rendered in this document is true in every respect.

2. PRIVATE AND CONFIDENTIAL
Cell: 076 631 4037
E-Mail: zurani.gouws@yahoo.com
PROFILE OF ZURANI GOUWS
Surname Gouws
First Names Zurani
Citizenship South African
Identity No 750331 0061086
Gender Female Passport Status South African
Residing in Sinoville, Pretoria Areas to consider Gauteng
Languages Spoken Afrikaans & English (Speak, Read, Write)
Expectation R15,000 +
OVERVIEW
To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success
not only for me but also for the company I represent.
 Customer Focused
 Self-Supervising
 Goal Orientated
 Effective problem solver
 Process improvement
specialist
 Adherence to high
customer service standard
 Ability to direct and
supervise others
 Function well under
pressure
 Organised
Highest Grade Grade 12 Institution Hoërskool Waterkloof
Year Passed 1993
ADDITIONAL COURSES / CERTIFICATES
 Advanced Concepts – Pretoria: Computer Literacy Certificate (2010)
 ADP – Pretoria: POS Literacy Certificate (2009)
 Aisel – Pretoria: Computer Literacy Certificate (2008)
 Siyanqoba Seminars – Pretoria: Computer Literacy (2007)
 Lief’s Commercial College – Pretoria: Computer Literacy (1994)
COMPUTER LITERACY
 Ms Word
 Ms Excel
 Ms Office Tools
 Internet
 CW Bio / Sentri
 K8 Operating Sytem
Current Employment Self Employed
Availability/Notice Period Immediately available
CORE SKILLS / ABILITIES
EDUCATION DETAILS

3. 3
CAREER DETAILS
(From most recent)
Name of Company Functions Inc. (Own Venture)
Designation / Title Event Coordination / Planning
Period of Employment 2014 – Present
Name of Employer FH Chamberlain Trading - Pretoria
Designation / Title Various – Please refer below
Period of Employment 2000 - 2014
Reason for Leaving Started own venture
Main Job Functions (2010 – 2014)
Job Description: Marketing & Event Coordinator
 Coordinate flow of information / communication
 Supervise media bookings, radio broadcasts, etc.
 Manage distribution of promotional material
 Provide support to marketing department
 Coordinate social events
 Work with business units to determine event budget, management of expenses
 Represent company in liaison capacity on matters relating to events
 Manage and coordinate all subcontractors for customer events
 Attend events to facilitate operations, responding to emergencies / problems, ensure all aspects of events
are implemented & controlled
 Coordinate internal & customer competitions including contacting winners, prize allocations etc.
Main Job Functions (2006 – 2010)
Job Description: Administration Manager
 Train / Supervise team of staff members
 Top level written / verbal communication (disciplinary procedures, etc.)
 Coordinate meetings & events
 Design spreadsheets / charts / graphs / documentation as required
 Develop standard operating procedures for department employees
 Responsible for office cash receipts / petty cash drawer
 Manage schedules including overtime / leave days and weekly personnel payroll using Sentri / CWBio
 Serve as liaison between senior management / customers / colleagues to streamline flow of information
 Oversee in-house coffee shop
 Manage housekeeping personnel including time management and schedules (sub-contractor)
 Responsible for branch stationary within a budget
 Ensure all security / risk / financial controls are implemented & maintained
 Investigate & resolve customer inquiries and complaints empathetically & professionally
Main Job Functions (2004 – 2006)
Specials Sales Person
 Build strong client relationships & provide high value-adding services
 Sales – bulk & non stock items (brick, sand, tiles, cement & custom orders)
 Follow up and report back on orders placed
 Resolve customer concerns / queries promptly to maintain customer satisfaction
Main Job Functions (2000 – 2004)
Job Description: Cashier / Switchboard Operator
 Manage and balance daily transactions
 Interact with customers (customer liaison)
 Address and resolve customer product complaints empathetically & professionally
 Effectively manage high volume inbound / outbound customer calls