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Emotional Intelligence:  Professor Helen E. Whiteley,   BSc(Hons), PhD, CPychol., AFBPsS, FHEA
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Overview
The case of the frozen policemen: a true story
Emotions: what are they? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6 universal facial expressions
Intelligence and Multiple Intelligences ,[object Object],[object Object],[object Object]
Multiple intelligences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Emotional Intelligence? ,[object Object],[object Object],[object Object]
What is Emotional Intelligence? ,[object Object],[object Object]
The Conceptual Model of EI Self  awareness Self  management Other awareness (Empathy ) Relationship  management SELF OTHERS Awareness Actions Positive impact on others
The Competency Framework (12) Self Awareness Emotional Self-Awareness Self-Confidence Social Awareness Empathy Organisational Awareness Self Management Emotional Self-Control Adaptability Achievement Orientation Positive outlook Relationship Management Coach and mentor Inspirational Leadership Influence Conflict Management Teamwork
Research supports this  Low Self- Awareness 17% chance  Social Awareness 4% chance Self- Management Is Self-Awareness really at the heart of the model? ECI research has found that if people lack Self-Awareness, their chances of having Self-Management and Social Awareness are much reduced
Why is EI important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why bother to develop EI? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EI and the Healthcare ,[object Object],[object Object],[object Object]
EI and the Healthcare arena ,[object Object],[object Object]
EI and Leadership ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why is EI important?
How can we develop EI skills? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]

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H Whitely Sept 08

  • 1. Emotional Intelligence: Professor Helen E. Whiteley, BSc(Hons), PhD, CPychol., AFBPsS, FHEA
  • 2.
  • 3. The case of the frozen policemen: a true story
  • 4.
  • 5. 6 universal facial expressions
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. The Conceptual Model of EI Self awareness Self management Other awareness (Empathy ) Relationship management SELF OTHERS Awareness Actions Positive impact on others
  • 11. The Competency Framework (12) Self Awareness Emotional Self-Awareness Self-Confidence Social Awareness Empathy Organisational Awareness Self Management Emotional Self-Control Adaptability Achievement Orientation Positive outlook Relationship Management Coach and mentor Inspirational Leadership Influence Conflict Management Teamwork
  • 12. Research supports this Low Self- Awareness 17% chance Social Awareness 4% chance Self- Management Is Self-Awareness really at the heart of the model? ECI research has found that if people lack Self-Awareness, their chances of having Self-Management and Social Awareness are much reduced
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.