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Similar to Eq Overview Cb Sb Final 231119 (20) 1. Introducing EQ: With a focus on ‘Knowing Yourself’ EQ Emotional Intelligence 8. Behaviours and EQ EQ is visible in behaviours: High EQ Bouncing back Listening Empathizing Risking Flexing Including Low EQ Blaming Resenting Attacking Stonewalling Judging Excluding 19. EQ is visible in behaviours: High EQ Bouncing back Listening Empathizing Risking Flexing Including Low EQ Blaming Resenting Attacking Stonewalling Judging Excluding 30. Emotion Purpose / Signal A time I felt this … What I wanted to do? Joy Achieving Goals; Expanding Possibilities Fear Uncertainty; Powerlessness Anger Road is Blocked; Change Needed Sadness Not achieving goals; Something important is missing 31. Emotion Purpose / Signal A time I felt this … What I want to do? Acceptance Appreciation; Belonging Anticipation Planning ahead; Seeking new situation Disgust Something is unacceptable; Reject or move away Surprise Reality is different to beliefs; Re-evaluate 37. The Limbic Brain Hippocampus pays attention Thalamus -- air traffic controller Amygdala - reaction centre 38. How the Brain works Illustration provided by Vancouver Coastal Health 48. Recognise Patterns Unconscious Analytical Unaware of own reactions. Viewed as not self-aware, gets stuck in same situations, maybe becomes a victim Insightful into own behaviour. If combined with high Consequential Thinking (the ability to evaluate the costs & benefits of own choices), can create real self-mastery 51. Does the result come more from the action … or from HOW the action is executed? 52. What am I feeling? What options do I have? What’s my empathic and principled choice? 6 Seconds EQ Model in Action Editor's Notes Introducing EQ EQ Building Blocks ©Six Seconds Note: Use per license. Do not use graphics or images in other materials without written permission. Always include copyright and source: Six Seconds - Joshua Freedman ©2000 - and pay your royalties! Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will feel a personal connection w. presenter and start to get an understanding of what EQ is. Researchers have found that not only does emotional intelligence contribute to a person’s potential for success in their personal and business relationships life, it ultimately affects their physical and emotional health as well. The exciting thing is that emotional intelligence can be learned! Say something about why you are doing this work, perhaps how you got involved with Six Seconds and EQ. Improving all aspects of life business and personal; more effective leader; interest in customer service excellence and emotional intelligence and relationship between the two. Building better relationships with self and others. Catherine To understand how I feel about everyday situations instead of analysing or thinking emotions and integrating throughout business and home life for a more evolved decision making ability. Sue Emotional intelligence is about how well we read, understand and communicate with other people, as well as control our emotions, learning to use them in positive and productive ways, rather than allowing them to destroy our lives. It includes the ability to practice self-control and delayed gratification. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know what is being covered. Welcome the group, thank them for their interest in this incredible area. Emotional Intelligence This statement is the heart of ‘emotional intelligence’. We can apply this to any emotion, not just ANGER. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants have a good understanding of EQ and will know they are learning something practical that they can apply in life Position learning approach - This is not a “sit back and listen” presentation -- for the next 3 hours we’re going to be thinking, feeling, and doing EQ. We want you to walk away with practical applications. Most importantly, we want you to have some fun….. Explore what group/individuals what to achieve with the session. “In addition to the main objectives, this work is going to be beneficial in your efforts to build your leadership capability and other aspects of your personal, business life. Think for a moment about what your objective is for the day”. This is about reflecting on your personal experience and what you want to achieve….. Is there anyone who would like to share? Activity 1: Discovering EQ Behaviours – 10 minutes – Group Activity I want each of you to think of a person (leader, colleague, parent, friend etc) that has inspired exceptional performance or has brought out the best in you. Write 1 quality on each ‘post it’ provided. (Have EQ Behaviours already on ‘whiteboard or butcher’s paper so can add ‘post its’ to them.) Give an example of your own – personal or business. (Catherine’s example – a leader that respected me, trusted me, have integrity, gave me opportunity and ownership, coached me). (Sue’s example – admire intelligence, are ethical, smart business practices, wisdom, conduct themselves in a professional manner, have integrity, realize opportunities and can optimise them, kindness to others, service to others) The activity will get the group subconsciously thinking about EQ qualities and behaviours. Have the group share and ‘whiteboard’ . Discuss the qualities as a group. Ask the group to identify which might be primarily due to emotional intelligence. The vast majority will either be directly part of EQ or strongly influenced by EQ. Relate to the EQ Behaviours slide. Reflect on this and keep relating when talking through definition and behaviours. Toggle between this page and next. Conclude by asking: What does this tell you about emotional intelligence? ‘Post its’ all end up on the High EQ side. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will be able to see how EQ affects behaviour. This is connected to previous slide - Activity 1 – have visible prior to conducting Activity 1. Draw audience to this table and verify that the qualities that have inspired them are the High EQ qualities and not the Low EQ quality. This is a selection of behaviours (have these already on ‘whiteboard’ so can add to them.) We will re-visit these behaviours as we work through the session – let’s add to them as we go. You could ask for additions at this point and in line with the results of the activity. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ is a growing phenomenon (Catherine to research more detail on history slide) While there is a great deal of new research behind EQ, the core ideas are not new. In the last decades there have been tremendous advances in learning about how people learn, how they relate to one another, and how the brain works. Some science resources: Joseph LeDoux - The Emotional Brain (http://www.cns.nyu.edu/home/ledoux/) Candace Pert - Molecules of Emotion Debra Niehoff - Biology of Violence (http://www.eqtoday.com/niehoff.html) Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know what EQ is not and start to understand more than one definition There are many definitions of emotional intelligence – it is not about being nice or emotional. It is not about individual personality traits and it isn’t the opposite of IQ The quotes are from the founders (Salovey & Mayer) of EQ as we know it today. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ is researched as a intelligence There are many definitions of emotional intelligence. Jack Mayer Ph.D. and Peter Salovey Ph.D. are the premiere researchers on the subject. Together with David Caruso, they created the first true emotional intelligence test. This ability-based test designed to measure the four branches – 1) Perceiving emotions, 2) Facilitating thought, 3) understanding emotions and 4) managing emotions. These gentlemen were looking for the internal capacities. Perceiving Emotions: The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli Facilitating Thought : The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes Understanding Emotions: The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings Managing Emotions: The ability to be open to feelings, and to modulate them in oneself and others so as to promote personal understanding and growth Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know a simple definition of EQ, and identify that EQ integrates. The Six Seconds’ definition and model have a bias on practice -- teaching and learning. While scientific definition looks at the internal capacities, this definition looks more are what people DO. The premise is, “you are what you do, not what you say you do.” Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ has personal benefit and will start to apply to themselves and individual needs. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ has personal benefit. These 3 “case study” slides will be stronger if they are accompanied by a story -- perhaps a personal life or work example of how EQ has been of benefit to you, or in your organisation. Catherine – through emotional intention, I have been able to truly improve relationship with Dom through ….. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ has academic benefit. Academic achievement – Sue - I exhibit it by knowing who I am and how I operate, I use my strengths to progress my academic achievements having completed currency in over 25 modalities in continuous studies completing 5 Diplomas and several accreditations. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know EQ has business benefit. Sue – Business success came through in my last role in Construction specifically in Power Transmission where I setup a Training Department from scratch. In 2 years, got over $3M in funding, progressed over 87% of all staff on a Cert III or Cert IV qualification under the AQTF framework, presentations to international board and acceptance of principles and was a finalist in several 2010 Training Awards. Catherine – correlation of complaint resolution is no more effective when handled by people skilled in emotional intelligence and I put my people through this course and became more effective in managing difficult complaints. First time introduced in the company. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will know the goal is synthesis, not “heart over head.” Remind the audience that this is an integrative model -- the goal is to put people back together, not to just shift the dominance from mind to heart. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will understand EQ fusion and how ‘feeling, thinking and acting all integrate The triangle model shows how EQ integrates all 3 domains -- there is no thinking without feeling, there is no acting without thinking and feeling, there is no feeling without thinking. While in many ways thought is in the “driver’s seat,” it does not have primacy! In the EQ context, emotions, thoughts, and actions are part of a reinforcing feedback cycle. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will be able to revisit how EQ affects behavior. Remember this selection of behaviours that we saw earlier and added to? Remember ‘you are what you do, not what you say you do’ and EQ ‘… Is being smart with feelings so you can develop optimal relationships with yourself and others.’ What are other behaviours that we could add to this list that would reflect high EQ and be evident in an optimal relationship (business or personal?) Introducing EQ EQ Building Blocks ©Six Seconds So what can we do to make sure we have the right behaviours? The EQ in Action model begins with three important pursuits. We’ve found that these three important pursuits help people to live and lead with emotional intelligence. Know Yourself - Clearly seeing what you feel and do. It is about noticing what you do - about increasing awareness; self-awareness. Choose Yourself – Doing what you mean to do. About being more intentional. Give Yourself – Doing it for a reason. About connecting with your deep sense of purpose. 2008 Six Seconds EQ Model ©Six Seconds Another look @ the Six Seconds Model This is how it all comes together – the action, choice and purpose aspects or the what, how and why. Know Yourself gives you the ‘what’. When you know yourself, you know your strengths and challenges, you know what you are doing, what you want, and what you want to change. Choose Yourself provides the ‘how’. When you choose yourself, you know how to take action , how to influence yourself and others, how to ‘operationalise’ these concepts. My making choices, we reflect how we approach situations. Give Yourself delivers the ‘why’. When you Give Yourself, you are clear and full of energy so you can stay focussed and know why to respond a certain way. You know why to move in a new direction and why others should come on board. So by understanding our purpose we can greater appreciate why we do what we do. Within these three pursuits are specific, measurable, learnable competencies. Introducing EQ EQ Building Blocks ©Six Seconds So what can we do to make sure we have the behaviours that reflect high EQ? There are 8 specific competencies in the model - divided among the 3 areas. Know Yourself – Emotions are data and these competencies allow you to accurately collect that information. Emotional literacy is the ABCs of EQ -- the basic building blocks. Just like “English literacy” prepares you to make meaning of and express through words and writing, emotional literacy prepares you to make meaning of emotions. The brain is wired for patterns. We find a response that sort of works, and repeat it over and over. The brain is simplistic about “works” -- if it feels good for a moment, or if it does not kill you, it works. So, we usually follow patterns that have very short-term benefit. We need to recognise our patterns and make changes if required. Choose Yourself - Applying Consequential Thinking is about evaluating the costs and benefits of your choices emotionally as well as tactically. Navigating Emotions is about managing feelings so that you can access the wisdom and energy they offer. Intrinsic Motivation gaining energy from personal values and commitments versus being driven by others or external forces. Exercise Optimism is taking a proactive perspective of choice and opportunity. It is about hope and possibility. This is a good place for a discussion of how much do we choose. Instead of being on autopilot these competencies allow you to proactively respond. Hands up who believes they have total choice in their life? Those who have not put there hands up, would you say that there are external factors that limit your choices? Have a general discussion around results and how they came to that belief. Give Yourself – The focus on altruism is about being socially conscious. It is also about getting more satisfaction, pleasure, and power. By developing a noble goal, people are better able to tap into their EQ, stay in fusion, and take strong action. Developing Empathy is about recognising and appropriately responding to others emotions. It is key to understanding others and forming ensuring and trusting relationships. These competencies help you put your vision and mission into action so you lead on purpose and with full integrity. Note that this model is a circle - as you use these competencies you become better able to use the competencies in the other areas as well. Our focus today is on Know Yourself. Do you agree that this is relevant in our business and personal life...we can’t lead others unless we are fully aware and self awareness helps us build healthier and more successful interpersonal relationships overall. This applies in personal as well as business arenas and enables you to be more effective as an individual and as a leader. It is fundamental. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will recall the first part of the model. As we said earlier - Know yourself is about self-awareness. Emotional literacy is the ABCs of EQ -- the basic building blocks. Just like “English literacy” prepares you to make meaning of and express through words and writing, emotional literacy prepares you to make meaning of emotions. The brain is wired for patterns. We find a response that sort of works, and repeat it over and over. The brain is simplistic about “works” -- if it feels good for a moment, or if it does not kill you, it works. So, we usually follow patterns that have very short-term benefit. Activity 2 – 15 minutes Part 1 - Put on a bio-dot and wait a few minutes to see what colour presents. Does it relate to how you are feeling – anxious, relaxed, excited etc. See how it changes throughout the session. Perhaps consciously relax and see if you can get a different result. Explain – Will provide a vivid demonstration of the mind-body connection, Biodots change colour depending on stress level. Reflect body temperature which changes as your stress levels change. Part 2 – now that you have had a chance to experience the Bio-Dot, get together with the person sitting next to you, and share your story with each other – one to tell a sad story and the other to share a happy story – watch for the Bio-Dot to see if there are any changes Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will understand that emotions have certain attributes Primal – part of us Universal – everyone has them Functional – reason not random Infectious – one person’s feelings will influence others Quote - “An emotion occurs when there are certain biological, certain experiential, and certain cognitive states which all occur simultaneously.” John Mayer Enhancing emotional literacy - is about knowing and understanding your feelings ie. accurately identifying and interpreting both simple and compound feelings. Refer to your Bio-Dot – what is happening with it? (Activity 2) Part 1 - Put on a bio-dot and wait a few minutes to see what colour presents. Does it relate to how you are feeling – anxious, relaxed, excited etc. See how it changes throughout the session. Perhaps consciously relax and see if you can get a different result. Explain – Will provide a vivid demonstration of the mind-body connection, Biodots change colour depending on stress level. Reflect body temperature which changes as your stress levels change. Part 2 – now that you have had a chance to experience the Bio-Dot, get together with the person sitting next to you, and share your story with each other – one to tell a sad story and the other to share a happy story – watch for the Bio-Dot to see if there are any changes Emotions are chemicals, a form of neurotransmitter, that provides data about yourself and others; emotions are a feedback system delivering information that drives behaviour and decisions. Emotional literacy is the capacity to access and interpret that data. Helps you notice, name and understand feelings. It provides critical information about you and gives insight into the core drivers of behaviour. Accurately ‘reading’ the emotional data is essential for being intelligent with feelings – both understanding and managing them. There are over 300 feelings to consider so this is no easy exercise and takes practice. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will understand the 8 core emotions, the basic messages they evoke and how we influence the response to the emotion. Tool 1 – how to use it in everyday life Let’s take the time for some reflection and spend 5 minutes going through these emotions and what they bring up for us? With each of these core emotions, you can answer the questions to gain more insight by having a clearer picture on how we can make some improvements in our life by increasing our focus on the positives and reducing the negatives? What are we doing in our lives and what the ‘pay off’ has been. Does it really serve us still or is it time to let it go? Each basic emotion alerts our attention and pushes us to move. Probably each is tied to a survival need. Potential interpretations are detailed in the tool. For example, What do I want to continue in my life that gives me joy? Identify these qualities or experiences and then, look at what is influenced. Am I approaching things in a joyful manner? What is at risk? Introducing EQ EQ Building Blocks ©Six Seconds Robert Plutchik's psycho-evolutionary theory of emotion is one of the most influential classification approaches for general emotional responses. He considered there to be eight primary emotions - anger , fear , sadness , disgust , surprise , anticipation , trust , and joy . Plutchik proposed that these 'basic' emotions are biologically primitive. Plutchik’s three-dimensional model describes the relations among emotion concepts, which are similar to the way colours appear on the colour wheel. The sectors are designed to indicate the 8 primary emotional dimensions defined by the theory arranged as 4 pairs of opposites. In the exploded model, the emotions in the blank spaces are the mixture of two of the primary emotions (eg. Anger and disgust could become contempt) Cone’s vertical dimension represents intensity (show example of how fear as a primary emotion can intensify to become terror or in a less intense state could be simply a feeling of apprehension). Circle represents degrees of similarity among the emotions. Introducing EQ EQ Building Blocks ©Six Seconds When a stimulus is experienced, we recognise the event which evokes a feeling, then in turn, drives a particular behaviour which allows us to bring back a state of equilibrium. In human experience, it is common to use the term “emotion” to describe the feeling state, but in fact emotion is considerably more complex. Go through one example and explain. Have the group reflect on these emotion messages for the 8 core emotions – let’s look at the first example – Fear Basically the stimuli is the threat, we recognise danger, in turn we feel Fearful, our behaviour is to escape, so that we can feel safe again. Let’s look at a personal example – walking down the street at night; stranger approaches; unknown outcome; personal safety at risk; cross the road, go into a store – I take some action to respond to the emotion and feel safe again. Introducing EQ EQ Building Blocks ©Six Seconds Activity 3 - 10 minutes Break into 4 groups – assign 2 emotions each (so all 8 emotions are covered). Identify who has a story that relates to the emotion, have that person share with group and go through … ‘A time I felt this … ‘ and ‘What I wanted to do’. Refer to your Bio-Dot when person tells their story – what is happening with it? (Activity 2) Bring group together and discuss outcomes … (put results/outcome on whiteboard) Reflect on outcome – This is a practical tool you can take away. Think about the range of 8 primary emotions and a time you felt that emotion and what you wanted to do/did. You are moving towards a higher level of recognising emotions and the behaviours evoked by these emotions. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants are able to identify the emotions that the main character could have been feeling, what were the triggers, and how did she respond? What were her actions as a consequence of her emotional filtering processes? Ask these questions before putting on movie clip Where does her mind go to when she is observing the wedding? Is it possibly into the past and her own failed wedding which is very painful for her. Is her mind playing tricks on her? Who do you think is in control of the situation? Explore what range of emotions arise for each of you personally when you observed the clip and also, what is your perception of what the main female character was feeling and demonstrating. Film - 3 mins What the Bleep - Start at 50.30 Stop at 53.14 2min 44 secs Activity 4 – 5 mins Brainstorm as a group, people’s thoughts and put on butcher’s paper exploring positive and negative emotions experienced during the clip. Links into recognising patterns in others and experiencing empathy for others. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants know that emotions, and attention are related Previously we looked at how the brain operates from an unconscious and feeling manner. Now we will get into the more technical aspects on how the brain operates. Triune Brain consists of the cortical brain also known as the cortices or cortex; the limbic system and the brain stem or reptilian brain. There is a part of the brain called the limbic ring, and there are several key regions tied to the emotional function. The brain is like a swamp or a stew (not like a computer!) -- it is non-linear, confusing, and a bit random. The brain and body are awash in chemicals, the “molecules of emotion.” Many are generated in the limbic ring -- but also throughout the brain and body, especially around the heart and gut. These “neuropeptides” form something like a second nervous system. Each emotion, such as anger, fear, happiness, love, surprise, disgust and sadness trigger certain appropriate physical responses in the body which are actually essential for survival, such as fear which causes the blood to flow to the outer extremities making it easier to run. Introducing EQ EQ Building Blocks ©Six Seconds The Brain Stem The brain stem or reptilian brain provides the main motor and sensory innervation to the face and neck via the cranial nerves. An extremely important part of the brain as the nerve connections of the motor and sensory systems from the main part of the brain to the rest of the body pass through the brain stem. The brain stem also plays an important role in the regulation of cardiac and respiratory function. It also regulates the central nervous system, and is pivotal in maintaining consciousness and regulating the sleep cycle. The 2 main endocrines in the brain stem are the Thalamus and the Hypothumus which process all the sensory input except smell and control all the glands via the pituitary gland in relation to autonomic functions respectively. Introducing EQ EQ Building Blocks ©Six Seconds The Cortex System When people visualise or think of the brain, it is the cerebral hemispheres they are picturing in their minds. The cerebral hemispheres, located above the thalamus and hypothalamus, take up most of the room inside the skull. The outer covering of the cerebral hemispheres is known as the cerebral cortex or the “gray matter”. The cortex is responsible for many higher-order functions, including language, information processing and memory, and is involved in sensation and voluntary muscle movement. There are four primary parts, or “lobes,” of the cortex: Frontal Lobe - This lobe is divided into three different areas and is responsible for cognition, memory and emotional intelligence. The Frontal Lobe is the part of the cerebral cortex responsible for voluntary movement and attention as well as goal-directed behaviour. The brain starts response messages in the motor projection areas, from which they proceed to the muscles and glands. The Frontal Lobe may also be linked to emotional temperament. Only talk about the Lobes in detail (in italic) if asked questions, or there is lots of interest or if we are ahead of time. Occipital lobe – located at the back of the head, receives and processes visual information. Temporal Lobe - located roughly behind the temples, is important to the sense of smell; it also helps us perform complex visual tasks, such as recognizing faces. Parietal Lobe - which sits on top of the temporal and occipital lobes, receives sensory information, in the sensory projection areas, from all over the body and figures in spatial abilities. The ability to comprehend language is concentrated in two areas in the parietal and temporal lobes. behaviours These four lobes are both physically and functionally distinct. Each lobe contains areas for specific motor sensory function as well as association areas. The association areas—areas that are free to process all kinds of information—make up most of the cerebral cortex and enable the brain to produce requiring the co-ordination of many brain areas. Introducing EQ EQ Building Blocks ©Six Seconds The Limbic System Emotion involves the entire nervous system, of course. But there are two parts of the nervous system that are especially significant: The limbic system and the autonomic nervous system. The limbic system is a complex set of structures that lies on both sides of the thalamus, just under the cerebrum. It includes the thalamus, hippocampus and the amygdala. It appears to be primarily responsible for our emotional life. The limbic system encompasses structures that are critical for forming memories and experiencing pleasure, as well as for various motivational and emotional activities. It also appears to play a central role in times of stress. Introducing EQ EQ Building Blocks ©Six Seconds The Limbic Brain As we said before, the limbic system and the autonomic nervous system are the 2 significant parts of the Nervous System. The limbic system is a complex set of structures that lies on both sides of the thalamus, just under the cerebrum. It includes the - Thalamus - is situated between the cerebral cortex and midbrain and it’s function includes relaying sensation, spatial sense and motor signals to the cerebral cortex, along with the regulation of consciousness, sleep and alertness. Like a traffic controller. Hhippocampus - is located in the medial temporal lobe of the brain and is responsible for long-term memory and spatial navigation - So it Pays Attention – noticing distance around your physicality as well as your distant memories. Amygdala - is almond-shaped and located deep within the temporal lobes of the brain and the primary function is the processing and memory of emotional reactions hence it is called Reaction Centre Introducing EQ EQ Building Blocks ©Six Seconds The human brain is the command center for everything people do. The brain allows us to think, to plan, to imagine, to dream, to speak. It's also the organ that controls our heart rate, breathing, blood pressure and the temperature of our bodies - which clearly shows the overall importance of the brain. What makes all of this even more amazing is that the brain is about the size of a head of broccoli! How does the brain work? Let's look at the brain as an orchestra. In an orchestra, you have different musical sections. There is a percussion section, a string section, a woodwind section, and so on. Each has its own job to do and must work closely with the other sections. When playing music, each section waits for the conductor. The conductor raises a baton and all the members of the orchestra begin playing at the same time playing on the same note. If the drum section hasn't been practicing, they don't play as well as the rest of the orchestra. The overall sound of the music seems "off" or plays poorly at certain times. We used to think of the brain as a big computer, but it's really like millions of little computers all working together. Introducing EQ EQ Building Blocks ©Six Seconds Let’s see how the brain works… (I'll try to make this as simple as possible!) Our five senses take in information where it first reaches a part of the brain called the thalamus, and from there to the sensory processing areas of the neocortex. The neocortex is the seat of thought; it contains the centres that put together and comprehend what the senses perceive. It is the thinking part of the brain. Normally, the neocortex processes information perceive, and from there, sends out the appropriate response. However, scientists have discovered a bundle of neurons leading directly from the thalamus to the amygdala, something like a neural short cut or back alley. I’ll talk about this in more detail later. The amygdala is the brain's specialist for emotional matters. Interestingly enough the amygdala is like our brains security alarm monitoring system. Through the emotions before we even have a chance to 'think' about things, it detects potential danger and can trigger a physical response in us. When it sounds an alarm of, say, fear, it sends urgent messages to every other major part of the brain: it triggers the secretion of the body's flight or fight response hormones, mobilizes the centre for movement and activates the cardiovascular system, the muscles and the gut. Introducing EQ EQ Building Blocks ©Six Seconds Brain Overload
When we are in the midst of chaos, our right brain functioning shuts off and we rely solely on our left-brain. Look at the qualities of left-brain and right-brain activity (next slide & come back) Some people will be more attracted to right brain versus left-brain characteristics, but we need both. What happens during stress and overload is that the attributes of the right brain become inaccessible, which means we lose our intuitiveness and imagination. The way to bridge back over to our holistic right brain is to find the calm in the midst of the storm. Chaos and fear are closely linked. When we shift into a panic state, we fuel the flames of chaos. I love the analogy of "fear storms," because that is what they are, and eventually they blow over just like a storm, if we don't encourage them to stay. When our abstract, analytical mind grabs hold of a fearful situation, we can be overwhelmed by problems in all areas. Real or imagined, these thoughts activate all our stress hormones. Think back on a situation where you were waiting for a loved one to arrive, and when he or she failed to show up, you began thinking the worst. Suddenly your whole being became upset, restless and fitful, and the tension lasted until your fears were proved unfounded. Sound familiar? When these fear storms take over we are completely out of the moment. Introducing EQ EQ Building Blocks ©Six Seconds Left Brain Right Brain Thinking Brain Feeling Brain Language Shapes
Linear Holistic
Logical Intuitive
Digital Spatial
Abstract Analogical
Concrete Imagination
Reason Symbolic
Analytical Gestalt
Music-Beat Music-melody
Sequential Sporadic
Time-bound Timeless Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants know concept of Hijacking. As we have discussed, normally, signals go to the thalamus, then to the cortex for interpretation, then to the amygdala for action. In a state of threat -- perceived risk -- the thalamus bypasses the cortex and signals go right to the amygdala. Reaction occurs without intellectual thought. There is an intelligence at work, but it is not well trained in most people! Research shows that emotional explosions are neural hijackings. In such a moment, a centre in the limbic brain, the Amygdala, which is the seat of all emotions, takes over the neo-cortex. The neo-cortex is the part of the brain that is responsible for our thinking. During this moment the neo-cortex stops functioning. The Amygdala gets triggered and in an instant takes control of the brain, in a sense hijacking it. Thus, it is called emotional hijacking. Emotional hijacking does not occur just like that out of no where. Usually certain past events that are disturbing to the individual keep building up resulting in the sudden emotional outburst. If a person is facing some problems for quite some time, they start playing on the mind and a moment may occur when you cannot take it any longer, which may result in the extreme explosion of emotions. A person may be too stressed out, or a person might be a bit angry for something that might have occurred before. In such a moment if something happens that further causes distress, then the chances of emotional hijacking to occur increase to a great extent. It is very obvious that emotional hijacking is a very unpleasant phenomenon. The consequences of emotional hijacking are not good, be it on mood, relationships, or the overall health of the individual. A person should always try to be in a positive frame of mind and try to be as emotionally relaxed and calm as possible. The more positive frame of mind the person is in the more chances are that you will be away from emotional hijacking and the more chances are that you will be an emotionally healthy person. The shortcut between thalamus and amygdala allows the amygdala to receive some direct inputs from the five senses and start a response before they are fully registered by the neocortex. This is often what happens in heroic rescues where a bystander sees someone in danger and instantly springs into action without thinking about the danger to their selves. It also explains the reaction of a parent, say in an emergency, who will often act to save their child at the cost of their own life. This same pattern (shortcut from thalamus to amygdala) also explains sudden outbursts of anger, those moments when we say, "I don't know what came over me…I suddenly just lost it." Introducing EQ EQ Building Blocks ©Six Seconds Video Clip – 3 mins This is an extreme example of Emotional Hijacking. Introducing EQ EQ Building Blocks ©Six Seconds Once we become aware of our own emotional triggers we have the ability to make a 'mental note' so to speak and actually re-engage the thinking part of our brain. We are sort of saying to ourselves, "I'm experiencing a trigger right now," and through this level of self-awareness, we can learn to control our reaction. This is one of the things which is at the heart of ‘ emotional intelligence Instead of facing the negative consequences of emotional hijacking it is much better to try to prevent it as much as possible. One way to do this is to try to reason and thus challenge the anger provoking thoughts. Emotional hijacking is more of an impulse driven reaction. The person should try to think before you reacts in such an aggressive manner and in a way try to hold back that impulse. you should try to channel your thoughts to a more rationalistic way and try to bring down the level of anger. This is easier said than done. During an episode of emotional hijacking, a person loses the ability to think at that moment. The best way to prevent emotional hijacking is to create a distraction. This allows us to buy some time, which helps in the relaxation of thoughts and calm down. In such a situation the left prefrontal lobe (the front-left side of the brain) of the person comes into being. So when the anger provoking thoughts get distracted, the left prefrontal lobe, which we know is responsible for maintaining emotional balance, works as a counter mechanism towards the amygdala and dampens its affect on the brain. So what we are doing, is reconnecting the thinking brain to the feeling brain and shutting off the emotional shortcut. Thus, the person comes back to your normal and calm phase and is able to prevent emotional hijacking. Our aim is to bring ourselves back to fusion….that is to harmonise emotion and thought Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants able to create a six second pause. The Six Seconds pause is a mechanism to shift to conscious thinking so we can return to fusion. After explaining the idea of the pause, remind them that they can start practicing this now , it will work much better with practice! It is not just for anger, but any time they want to interrupt an emotional reaction or get out of a pattern. It takes 6 seconds to control anger, 6 seconds to feel compassion and 6 seconds to make a difference. Introducing EQ EQ Building Blocks ©Six Seconds Sometimes people assess new situations and respond carefully and thoughtfully, but frequently they run on autopilot, reacting unconsciously based on habit. In part it’s because the human brain is wired to form and follow neural pathways. Left unconscious, these patterns can inhibit optimal performance because they are a generalized response rather than one carefully tailored to the current situation. Recognising patterns helps you track and monitor your reactions – which is an essential step to managing them. Recognising your own patterns will also help you see others’ – which will be invaluable in coaching others so they get off of autopilot as well. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants see EQ as integrated Unlike many skill sets, when you begin to practice EQ, you will see an immediate benefit. The benefit seems to cross over between different parts of our lives. So even if you are here to talk about EQ at work, for example, practicing at home will provide benefit at work. Activity 5 – 10 mins Hand out worksheets to do solo activity with reflection. Catherine and I to give our examples to get everyone started. Activity 6 – 5 mins – In Your Own Words Brainstorm on white board as a group. What does this mean to each of them? Introducing EQ EQ Building Blocks ©Six Seconds 2008 Six Seconds EQ Model ©Six Seconds Activity 7 – 5 mins Action v Choice Have a group discussion around this concept. There are pros and cons for both. List them on a white board. Introducing EQ EQ Building Blocks ©Six Seconds We have gone through Know Yourself in a little detail however we have only touched on Choose Yourself and Give Yourself. So the next steps are – know that you understand yourself a little better – what options do you have and what are your best choices that moves you towards your real purpose? Wisdom lives within – Practice asking good questions – of yourself. Need to recognise what the ‘buts’ are (mind talk). It is different for everyone. No way is the way – People need to be who they are, it is so individual. Craft a solution on what works for me. The process is the content - The way we learn is AS significant as what we learn. Go for it!!! - its all about interpretation. How are they using their intelligence? Take some risk. 123 Nike – just do it with passion. Fish don’t talk about water – we take for granted the environment and conditions we live in. This becomes invisible to us over time. Out of comfort zone – need to get into discomfort to learn and stretch and change. Introducing EQ EQ Building Blocks ©Six Seconds Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants see EQ as integrated Unlike many skill sets, when you begin to practice EQ, you will see an immediate benefit. The benefit seems to cross over between different parts of our lives. So even if you are here to talk about EQ at work, for example, practicing at home will provide benefit at work. Refer to Handout. Introducing EQ EQ Building Blocks ©Six Seconds Objective: Participants will leave ready for more. Thank them!
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