The document describes Gyandoot, an e-governance initiative in Dhar District, Madhya Pradesh, India launched in 2000. It involved setting up 20 low-cost community-owned rural intranet terminals called "Soochanalayas" to provide government information and services to villagers. Each kiosk served 20,000-30,000 people and was operated by a trained operator for a nominal fee. The initiative aimed to ensure equal access to technology for marginalized groups and create a financially sustainable model for delivering services in rural areas. Key services offered included forms, certificates, employment information, and grievance redressal. While it generated awareness and transparency, challenges included unresolved grievances, timely