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Guide to Professional Success by Ravi Kumudesh
The document outlines key aspects of professionalism in the healthcare context, emphasizing the importance of skills, appearance, communication, and ethical behavior. It discusses the expectations of society and the healthcare profession's obligations to maintain trust and integrity. Additionally, it highlights the need for self-regulation and the significance of professional conduct both individually and collectively among healthcare providers.
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Guide to Professional Success by Ravi Kumudesh
- 1. Guide to ProfessionalSuccess Ravi Kumudesh SLSMLS| CMLS | 02 December 2017 Get, Set, Go Management for AHS internship – NIHS, Kaluthara
- 2. What can beexpected from a Lecture or Presentation? Three Main Purposes 1. Inform 2. Influence 3. Instruct
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- 4. Let’s start withyour goal and objectives • Designation at MoH • Migration • Financial Stability • Reputation as a HP • Respect from society • Etc …
- 5. The only waythat we have to achieve all above …? Professionalism
- 6. Professionalism • What isyour idea of professionalism? • Close your eyes and think for a minute. What does come to your mind when you hear the word professional?
- 7. Professional? You have toperform at a consistently higher level than others. That's the mark of a true professional.”
- 8. What do weneed to be Professional? • Skills and Knowledge • Attitudes & Behavior • Physical Appearance • Experience • Image & Body Language • Communication • Self respect • Time management
- 9. Professional Behaviors • Initiative: –Do you take responsibility for your actions or do you blame others? A problem solving approach is a valuable asset • Energy Level: – Can’t function without your coffee? Demonstrate a desire and a capacity to move things ahead • Positive Attitude: – How well do you get along with others? This may be a key factor in determining your contribution to the team
- 10. Professional Behaviors • Showup at work everyday, and on time • Ability to Communicate (verbal and written) • Skill at grasping ideas • Good Interpersonal Skills: team player? • Flexibility: Are you afraid of change?
- 11. Behavior • Greetings • Names •Hand-shake • Smiles • Courtesy
- 12. Your Image andSelf-Perception 3 sides to your self image • As you see yourself • As others see you • As you truly are
- 13. What NOT toWear • If you want to be perceived as a professional, you need to dress Accordingly. Enough said.
- 14. Self respect Work reflectsyour inner character • Strive for Excellence • Don’t view it as a job • Be responsible • No Gossips
- 15. Attitude • Emit yourcompetence and confidence. • Keep your personal business personal. • Be always positive, focused, and energetic. • Avoid engaging in or repeating gossip. • Maintains the highest levels of honesty and integrity. • Do not compromises professionalism by engaging in risky behaviors outside of the work place. • A professional is a role-model
- 16. Professional Status isNot an Inherent Right IT IS GRANTED BY SOCIETY
- 17. It Must BeConstantly Earned by Meeting the Obligations Expected of a Professional
- 18. IF MEDICINE FAILSTO MEET ITS OBLIGATIONS SOCIETY WILL CHANGE ITS STATUS
- 19. IT CONFERS • Prestigeand Respect • Trust • Autonomy in Practice • Physician-Led Regulation • Financial Rewards PROFESSIONAL STATUS IS IMPORTANT TO
- 20. “ Neither economicincentives, nor technology, nor administrative control has proved an effective surrogate for the commitment to integrity evoked in the ideal of professionalism ” Sullivan, 1995 PROFESSIONALISM BENEFITS SOCIETY
- 21. • A questioningsociety • A complex health care system • Failure of the professions to meet their obligations • Professional competition • PROFESSIONALISM IS THREATENED
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- 23. 1. Health CareSystem • State & Private Sector • Curative & Preventive • Line Ministry & Provincial 2. Regulatory Framework • MOH / NMRC / MSD / BMV 3. Licensing Bodies • CMCC / SLMC • PHSRC / SLAB / SLSI 4. Professional Bodies • SLSMLS / CMLS 5. Customers 4. Other Stakeholders MEDIATORS OF THE SOCIAL CONTRACT
- 24. Society’s Expectations • Tofulfill the role of the healer • Assured competence • Timely access to care • Respect for patient autonomy • Unselfish service • Morality, integrity, & honesty • Accountability and transparency • Team health care • Source of objective advice • Promotion of the public good Our Expectations • Trust • Autonomy • Reasonable lifestyle • Health care system -adequately funded & staffed - reasonable freedom • Role in public policy • Monopoly • Rewards - financial - non-financial • Respect • Status• THE SOCIAL CONTRACT
- 25. • Mandate • Statesanctioned authority • Major regulatory role • Set and maintain standards • Discipline • Advise public They Must • Demonstrate morality and virtue • Assure competence • Be open and transparent • Be governed by an institutional code LICENSING BODIES AND PROFESSIONAL ASSOCIATIONS
- 26. Self-Regulation Obligations (Individual) • Maintaincompetence • Self regulation • Support professional associations and regulatory bodies • Ensure integrity Obligations (Collective) • Demonstrate morality and quality • Assure competence • Be open and transparent • Be governed by an institutional code
- 27. Professional is judgedthrough: Qualities of our Profession • Our Image • Our Communication • Our Competence • Our Demeanor Quality of the Service • Trustworthy • Competent • Empathetic • Respectful • Caring
- 28. Crossing Professional Boundaries •Non-therapeutic relationships • Inappropriate communication • Inappropriate self-disclosure • Exploitation – money, gifts • Breaches of confidentiality
- 29. From the Co-WorkersPerspective • Trustworthy • Competent • Supportive • Respectful • Accountable
- 30. Functional Trust -Mutual respect • All people have an equal need for respect • Respect is the basic foundation of all healthy personal relationships • Each team member is equally important • Each team member’s work is equally important
- 31. Ethics: What isright? • Moral - comes from Latin ‘mos’(mores); • Ethics - comes from Greek ‘ethos’ • Both have meaning of customs, or generally accepted social norm • But ‘What is right’ is not just a matter of social norm (e.g. slavery was a social norm at one time) • Professional norm is not always right, it does revise over time • What is legally permitted is not always right
- 32. Ethical principles • Commonlyquoted ethical principles: – Autonomy – Beneficence – Justice – Nonmaleficence • These are useful but by themselves are not adequate for ethical decision making
- 33. Patients’ rights • Rightto Medical Treatment • Right to Information • Right to Choices • Right to Privacy • Right to Complaint
- 34. Is your serviceProfessional ???
- 35. How Behave HealthyService 35kumudeshr@gmail.com / +94773077717
- 36. Knowledge and Skills 36kumudeshr@gmail.com/ +94773077717
- 37. Duties • Duty List(DL) and Job Descriptions (JD) • Chief • Superintendents • Managers
- 38. Panning And Process 38kumudeshr@gmail.com/ +94773077717
- 39. Essential Elements of LaboratoryManagement • Human Resource Management (HRM) • Quality Management (QM, TQM) • Procurement and Supplies Management • Laboratory Equipment Management • Laboratory Information Management (LIM, LIS) • Safety and Waste Management • Laboratory Finance Management slsmls.org 3916.09.2015 @MRI
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- 41. Quality Manager Responsibilities Monitorquality management system Assure compliance Review all records Conduct, coordinate audits Investigate deficiencies
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