This document provides an agenda and instructions for a Global Service Jam event. The schedule outlines activities over two days, including team presentations, lectures on qualitative research techniques, and teamwork sessions for conducting interviews, analyzing results, and developing concepts. On the first day, teams will create conversation guides and do initial interviews. The second day involves creating trigger materials for new interviews, additional interview loops, and presenting preliminary project ideas to receive feedback. Instructions are provided on qualitative research methods, such as using open-ended questions to encourage storytelling and adapting interviews based on respondents' time and feedback. The overall goal is for teams to understand people's perspectives through detailed interviews and use the insights to develop ideas.