The document outlines Moldova's e-Government Center and e-Transformation Agenda for 2020. It discusses goals of digitizing public services, improving government effectiveness and efficiency through technology, and developing the ICT industry. The goals for 2020 include having over 50% of public services undertaken directly by citizens online without interacting with public servants, ensuring public servants use collaboration tools, and making over 90% of non-sensitive data available online. It also provides examples of e-services already available or under consideration for delivery in 2011, including portals for citizens and businesses, e-health, e-education, and e-services for local governments.