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Designing and Implementing e-Government Strategy Deepak Bhatia
Agenda ,[object Object],[object Object],[object Object],[object Object]
Why e-government? “ Everyone else is doing it, so its probably important and useful” “ Its hype” “ We don’t want to fall behind all others” “ We think it will provide faster, more convenient government services” “ We think it will reduce costs for individuals and businesses to deal with government” ” We think it will reduce costs for government (reduced data entry costs, lower error rates)” “ We think it will improve democratic process” ” To reduce corruption and fight poverty” ” We need to reach out to a broader part of population” ” We think it’s a tool for transformation of public administration from bureaucracy to service provider”
So what is E-Government? ,[object Object]
So why an E-Government strategy? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is an e-government strategy? ,[object Object],[object Object],[object Object],[object Object]
Leadership Policy & Institutional Reform Conceptual Framework for E-Government Strategy Goals Dimensions Outputs ,[object Object],[object Object],[object Object],Client-Oriented Service Applications Back-End Government Applications  Connectivity & Data Processing infrastructure Financing Institutional Infrastructure for Service Delivery  Human   Resource Dev. Technology ECONOMY SERVICE EFFICIENCY TRANSPA-RENCY
Making a business case for E-Government Strategy ,[object Object],[object Object],[object Object]
Business Case:  Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Business Case:  Financial Feasibility
[object Object],[object Object],Business Case:  Incentives
E-Government Strategy: Process (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Government Strategy: Process (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Government Strategy: Process (3) ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E-Govt. Strategy:  Measurement of results Note – illustrative examples – there are other measures of  capabilitiy
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Case:  Measurement of results
Example of e-government strategy NEGP - E-Bharat under preparation
[object Object],[object Object],[object Object],[object Object],[object Object],Example: NEGP - India’s e-Government strategy
India’s NEGP : Scope of Outputs ,[object Object],[object Object],[object Object],[object Object],Other ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Services to Business (G2B) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Services to Citizens (G2C) Integrated State Central
India’s NEGP: Criteria for selection of MMPs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
India’s NEGP: Funding Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],India’s NEGP: Strategy for CSC Infrastructure
India’s NEGP: Strategy for Capacity Building ,[object Object],[object Object],[object Object],[object Object]
Levels of Capacity Needs- at State Level
Program Management  Overall Governance Structure- at National level (proposed) Cabinet/ CCEA Project Committees Project Owners (Central Line Ministries  / State Government) Sub-Program Committees Apex Committee Expenditure Finance Committee National e-Governance Advisory Board (Chairman MCIT) Project Approval Programme Monitoring NEGAP Strategy Setting  Working Group  (Chairman Secy DIT) Program Management Unit DIT Programme Secretariat
Proposed Institutional Framework – at  State level State eGov Council (CM) State Apex  Committee (CS) Departmental  Committee SeMT DIT DeMT State Government
Sourcing Capacities - Options ,[object Object],[object Object],[object Object],Project Management 50% 50% (domain) ,[object Object],[object Object],[object Object],Project Development DeMT 50-70% 30-50% (tech + domain) ,[object Object],[object Object],[object Object],Program Management 25% 75% ,[object Object],[object Object],[object Object],Program Development Apex Committee SeMT 50% 50% ,[object Object],[object Object],Leadership & Vision Council Source of Capacity Within Govt.  Outside Task Role
[object Object]
But is our client interested? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Bank ICT Assistance Strategy ,[object Object],[object Object],[object Object],[object Object]
In  the Bank , all types of public sector projects, have e-Gov in them Improve administration structure and processes, civil service performance, public expenditure  management de-concentration , revenue collection and accountability mechanisms. E-Gov??? Really??? ,[object Object],[object Object],[object Object],Enhance efficiency of the Government’s decision-making process for public procurement and Documentation flow. Trade facilitation and market access Lay groundwork for effective health sector policy making & monitoring ,[object Object],Supports improving the legal & regulatory framework for public financial management and new  Integrated IFMIS Civil Service Reform and  Modernization
Why is this important  for the Bank? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Who provides this support? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closing thoughts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
And Finally ,[object Object],[object Object],[object Object],[object Object],[object Object]
Credits – Contributors and Reviewers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Contributors Reviewers
E-Government: Lessons of experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Government: Lessons of experience ,[object Object],[object Object],[object Object],[object Object]
Country Experiences: UK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Country Experiences  -  Australia ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Country Experiences   - Canada ,[object Object],[object Object],[object Object]
Country Experiences   - Singapore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New Zealand e-Government Architecture
Sri Lanka e-Government Architecture
India e-Government Architecture
Australia e-Government Architecture
 

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e-governance

  • 1. Designing and Implementing e-Government Strategy Deepak Bhatia
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  • 3. Why e-government? “ Everyone else is doing it, so its probably important and useful” “ Its hype” “ We don’t want to fall behind all others” “ We think it will provide faster, more convenient government services” “ We think it will reduce costs for individuals and businesses to deal with government” ” We think it will reduce costs for government (reduced data entry costs, lower error rates)” “ We think it will improve democratic process” ” To reduce corruption and fight poverty” ” We need to reach out to a broader part of population” ” We think it’s a tool for transformation of public administration from bureaucracy to service provider”
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  • 17. Example of e-government strategy NEGP - E-Bharat under preparation
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  • 24. Levels of Capacity Needs- at State Level
  • 25. Program Management Overall Governance Structure- at National level (proposed) Cabinet/ CCEA Project Committees Project Owners (Central Line Ministries / State Government) Sub-Program Committees Apex Committee Expenditure Finance Committee National e-Governance Advisory Board (Chairman MCIT) Project Approval Programme Monitoring NEGAP Strategy Setting Working Group (Chairman Secy DIT) Program Management Unit DIT Programme Secretariat
  • 26. Proposed Institutional Framework – at State level State eGov Council (CM) State Apex Committee (CS) Departmental Committee SeMT DIT DeMT State Government
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  • 43. New Zealand e-Government Architecture
  • 44. Sri Lanka e-Government Architecture
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Editor's Notes

  1. Before going into the question of strategies, you must be aware of WHY some country wants to put effort into e-government. Which are their motives? What driving forces make a country work with e-government? The motives could be multiplied No matter what motive you have, you should be aware of it, because the answer to the question WHY do have a great impact on your strategy
  2. Before going into the question of strategies, you must be aware of WHY some country wants to put effort into e-government. Which are their motives? What driving forces make a country work with e-government? The motives could be multiplied No matter what motive you have, you should be aware of it, because the answer to the question WHY do have a great impact on your strategy
  3. Organizations. Markets. Employment. Competitive Strategies. Innovation. Financial and other services. Regional Development. Human Development.