1. The document discusses e-government and outlines a 4-phase model of e-government maturity from information to transformation. 2. It provides examples of e-services from government to citizens and businesses. 3. The benefits of e-government to government are described as better delivery of services, cost cutting, and increased transparency and revenues.

1. PURPOSE
A Leader in High Value Consultancy Services in Africa
VISION
Sincerity -Honesty -Passion -Excellence
VALUES

2. CORPORATE PROFILE –CURRENT FOOTPRINT
Wesetupanofficewithlocalpartnersineverycountrythatweoperate.Thisensuresskillstransfer, empowermentandjobcreation.
We aim to cover the whole of Africa growing from the SADC region.
We have Offices and Operation in
1.South Sudan,
2.Malawi,
3.Mauritius,
4.Mozambique,
5.Namibia,
6.South Africa,
7.Swaziland,
8.Zimbabwe,
9.Tanzania

3. What is e-government
It is the transformationof government
to provide Services to the Citizens& Businesses
through Information & Communication Technologies
e-governance is defined as the application of electronic means in theinteraction between government and citizens and government and businesses, as well as internal government operationsto simplify and improve democratic, government and business aspects of governance.

4. Gartner, formulated a four-phase e-governance model.
This e-governance model can serve as a reference for governments to position where a project fits in the overall evolution of an e-governance strategy.
Figure 2: E-governance Maturity Model(Gartner, 2000)
Phase  Information
Increasing value to Citizen / Business
Increasing complexity
Phase  Interaction
Phase  Transaction
Phase  Transformation
E-Government Model

5. Phase 1: Information
Being present on the web
Providing the external public (G2C and G2B) with relevant information. The value to the public is that government information is publicly accessible; processes are described and thus become more transparent, which improves democracy and service.
E-Government Model
Phase 2: Interaction
The interaction between government and the public (G2C and G2B) is stimulated with various applications. People can ask questions via e-mail, use search engines for information and are able to download all sorts of forms and documents.

6. Phase 3: Transaction
The complexity of the technology is increasing, but customer (G2C and G2B) value will also be higher.
Internal (G2G) processes have to be redesigned to provide good service.
Complete transactions can be done without going to an office.
E-Government Model
Phase 4: Transformation
All information systems are integrated and the public can get G2C and G2B services at one (virtual) counter. One single point of contact for all services is the ultimate goal.

7. Thinking big is required to set the overall vision and objectives of
e-governance. Starting small is essential to create instant success
and keep a positive driving force, both internally and externally.
E-Government Model

8. Scaling fast is only possible with a profound strategy that secures that:
•all necessary resources are available in time
•bottlenecks are known and taken care of
•project planning and phasing is aligned with the overall vision and objectives.
E-Government Model

9. •e-Government
–Transformation of Government
–Modernization of processes & functions
–Better delivery mechanisms
–Citizens are recipients
•e-Governance
–A decisional process
–Use of ICT for wider participation of citizens
–Citizens are participants
E-Government Model

10. Examples of e-Services –G2C
•Birth Certificate
•Health Care
•School Admission
•Scholarships
•e-Learning
•Examination Results
•Employment Services
•Vehicle Registration
•Driver’s License
•Passport/Visa
•Agriculture
•Land Record
•Property Registration
•Marriage Certificates
•Taxes
•Utility Services
•Municipality Services
•Pensions
•Insurance
•Health Care
•Death Certificate

11. Examples of e-Services –G2B
Close
Expand
Operate
Start-up
Explore
Opportunities
•Approvals
•Permissions
•Registrations
•Returns
•Taxes
•Permits
•Compliance
•Approvals
•Permissions
•Project Profiles
•Infrastructure
•State Support
•Approvals
•Compliance

12. Benefits to Government
•Law & Policy-making
–e-Government can be a catalyst for legal reform
–Wider & faster dissemination of laws
–Faster & better formulation of policies
•Better Regulation
–Registration & Licensing -speedier
–Taxation –better revenues
–Environmental Regulations –better compliance
–Transportation & Police –more transparency
•More efficient Services to Citizens & Businesses
–Better Image
–Cost-cutting
–Better targeting of benefits
–Control of corruption

13. The Four Pillars of eGov
People
Process
Technology
Resources
e-Government

14. Access to Clean Water

15. Crime

16. Education

17. Health Care

18. Housing

19. Justice

20. Literacy

21. Poverty

22. Queuing

23. Social Welfare

24. Waste Management

25. … and backat the office

26. … and those executing work!

27. Current Reality
• “Less than 10% of strategies effectively formulated are
effectively executed” Fortune Magazine
• “40% of all working time in GE is unproductive
administration and back office work” Jim Immelt, CEO GE
• In the UK an average 37% of all working hours are wasted
– 7.5% of UK GDP potential
• “73% of workers are ‘disengaged’ from their organisation
and 19% would happily sabotage it” UK Mercer-Gallup
Survey
• “Pitching up for work is no accomplishment” Dr Michael
Hammer

28. Country xxx …?
• “We don’t deal with it at Head Office”
• “I submitted applications at 3 different offices and have
yet to receive a reply”
• “It’s like the Bermuda Triangle…”
• “I’ve been waiting at hospital outpatients for 8 hours ”
• “They closed the counter in my face to break for lunch”
• “Why can’t they tell me when my application is ready?”
• “Go to the 3rd floor…”
• “We’ve been waiting in the queue since 5:30 this
morning”
• “Eish! No power!”
• “Sorry, the computers are down”

29. Economist, May 3, 2000

30. Economist, Dec 3, 2011
The Hopeful Continent: Africa rising

31. Conclusion
Quoting Nigeria’s Communications Technology Minister, Dr Omobola Johnson.
“ICT holds hope of a better future for the African continent” Thank You